I've had a membership for almost 10 years. It's been a while since my last visit. I walked in today and gave the sales associate my phone number. My account details were in the system. She told me I needed to pay $5 for eye covers so I ran my credit card. When I got my receipt, I was charged $70!!! I asked what the charge was for and she said the walk in fee and the eye covers. I told her that I've had a membership for a long time and even showed my bank statements with the reoccurring monthly charges. She was adamant that I didn't have a membership. I asked for her to refund me the $70, and she couldn't because her manager wasn't available. Had she told me the price before charging my credit card, I wouldn't have swiped my card. I was angry and frustrated so I called the original store where I opened my membership. They said it was still active so I went back in and had her look it up by my name and sure enough the membership was still active. Unfortunately, she ran the time on my bed while I having this debate so I couldn't even tan today and have to wait another 24 hours to come back. Meanwhile, I was still charged $70 and still couldn't tan. I don't know who hires people here but I think they need a little more training before they allow them to run the store by themselves. This was the worst customer experience I've ever had. Very displeased and still haven't resolved getting my money back. Not sure if I ever want to return to this location. read more

I would like to express my gratitude to Phoebe for her exceptional assistance today. She efficiently helped me set up a membership in record time, which was crucial as I was parked in a 10-minute spot due to the challenging parking situation. Remarkably, when a space became available, Phoebe demonstrated outstanding customer service by standing in the open stall, allowing me to move my car without feeling rushed. She provided me with various options and recommended the best tanning lotions tailored to my goals. Overall, my experience was excellent, and I highly recommend this location for its cleanliness, tranquility, and the outstanding support from the staff. Thank you, Phoebe! read more

I walked in here last week to use my store credit that was accumulated over 2-3 years the girl in the front working she told me I can't use all my store credit that I can do 15 dollars then pay for remaining which is absolutely scam I don't get it why I can't use my store credit so I told her to have the manager reach out to me and I still haven't heard from them I will be emailing the customer service read more

I'm writing about Palmbeach town store manager. What a wonderful customer service I received from her very knowledgeable very friendly and very accommodating. I highly recommend this place after one bad experience I had she made it 1000% better thank you so much Amy for your customer service. Thank you for making me feel special. Also trying to edit my previous review that I had put I wanted to edit it, but for some reason, I'm having trouble . Since my experience was so wonderful with Amy and she made it so much better for me I wanted to go ahead and delete it, but unfortunately I'm not having that luck but anyways bottom line is my experience with Amy was wonderful and she makes me wanna go there now thank you for your service Amy and great customer service read more

Trinity and Sarah helped me out last time with the Versa - Dark Venetian .. not bad for Uber Güero but to be a Spartan I gotta be darker. Trinity says to try double dark next time. read more

Palm Beach Tan - One day after Versa - Dark Venetian spray tan. - Spray Tanning Near Me - Irvine, California

i came in on a really busy evening, and brandy was running things by herself. despite a pair of impatient middle aged karens (who came together) becoming irritated about the wait, she calmly and kindly assisted everyone as quickly as she could. i noticed one lady who was being really rude ask for her name, so i'm hoping she doesn't leave a bad review for brandy or the store... brandy is always very nice, professional, and knowledgeable. 5 stars because this salon has both sunscape and versa, and because the staff has been great the 2 times i've been in. read more

Found this spot by accident after just moving to the area & couldn't have been happier. Setting up my membership was super easy and clear to understand, and their pricing is great for what you're getting. The entire facility & every bed is consistently super clean, and every staff member is an angel!! I look forward to seeing all of their sweet faces everytime I come in, Zoe & Chloe specifically have been so helpful with all of their product knowledge and just overall great energy. read more

I've been coming to Palm Beach Tan for years, and ever since Zoe took over as manager, this place has been transformed! Her upbeat, positive, and charismatic personality creates such a welcoming and enjoyable experience every time I visit. Zoe goes above and beyond to support customers and ensures everything runs smoothly, all while coaching and leading her team exceptionally well. Shoutout to Leah, Joey and the rest of the staff for making each visit such a pleasure. Thanks to Zoe's leadership, I'm always a happy returning customer! read more

Palm Beach Tan - Spray Tanning Near Me - Irvine, California

Generally don't like recurring memberships but the quality of the spray tan was good and the monthly cost is low. Friendly employees and very little waiting. Uses a machine so no awkwardness of someone spraying you. read more

Yesterday at around 2:15p was my first time at Palm Beach. I've been spray tanning for years so I'm not new at it. I spoke to someone on the phone on Monday and was explained some pricing info. She proceeded to tell me about a free tan they have for first time customers, which I was. So she warned me to not use lotion, shave and exfoliate prior and I did the night before tanning. I did not use and lotion etc the morning of. When I arrived she was helping someone and then I went up. She rushed thru her script. She asked me if I wanted a clear spray or did I want color and bronzer. I have never in all my years of tanning been asked that. I'm like what is a clear spray? She said it's a spray and some tan a little with it and some may not. I'm thinking that doesn't make sense. So she explained it's better to purchase the bronzer and color. I was not told about any of this on the phone. Turned out my free tan was $17. I had to wait bc a guy came in after I paid and seemed to be a normal customer there. Maybe he's relatively a new customer. Idk. However he was upset, explaining that he was there the day prior and he spray tanned and that next day he had what looked like no color. Anyway he bed tanned and then went into a spray tan so she told me I had to wait for him to bed tan and spray. I was confused bc I was there first and no one else was there and it's obv they have multiple rooms open so why not place one of us in another room. I waited 25 min. Another employee took me back. I asked a couple questions and she wasn't sure so she had to go ask and came back. In my spray tan session I noticed that from my knees down were not being sprayed at all. I thought maybe they would get color from the fall out of spray. Idk. So I sprayed and left. I followed her directions by lightly rinsing before bed which was a good 10 hrs later. Woke up this morning and showered as usual. I did not notice a difference in my color, accept from my elbows down to my hands and they were an orange color bronze color. You'll notice the picture. It was taken after my shower this morning. My hands are clearly not the same color as my chest. My hands and arms are not the same as any part of my body bc they are the only parts of me that were tan. As I said I've done this for years and I always tan perfectly. Pretty disappointed. read more

Palm Beach Tan - Spray tan gone wrong - Spray Tanning Near Me - Irvine, California

This is the story of how Robert discovered Palm Beach Tan. When I was a boy, I had lost my way. I was dealing in nefarious deeds and running amuck in the Kingdom of Orange. One day, I stumbled into a tall wizard with a long beard and wizard hat at the local grocery. He glanced over me with kind yet critical eyes and said in a booming voice, "You have lost your way, my boy. I shall show you how to redeem yourself." "How, sir? I'll do anything." I said. "My boy, you must tan." "Tan, sir?" "Yes. But it will be no easy feat. You must venture beyond where you have gone before, beyond the cobblestone streets of Bristol & MacArthur and past the flying dragons of John Wayne. There, you will find a humble village called the Jamboree Promenade, and in it will be a small business called Palm Beach Tan." I wasted no time. I strapped my wood and sheepskin sandals and threw a pack over my shoulder. I didn't know what the journey would offer, but I knew I must be prepared for anything. I traveled beyond the busy streets of Bristol and made my way past John Wayne's treacherous flying dragons. When I arrived at the Jamboree Promenade, I found many vehicles parked to patronize the local establishments. That's when I realized something. Driving probably would have been a lot faster. I didn't dwell on my mistake. Instead, I entered the establishment called Palm Beach Tan. Inside, I was pleased to find a clean and welcoming environment. I could see doorways down the hall, each leading to my salvation as a tan man. As I ventured further into the establishment, I was greeted by four sorceresses. They called themselves Zoe, Joey, Chloe, and Leah. I assumed Leah missed the memo that her name should rhyme with the others, but I didn't think much of it. I approached the counter slowly, weary from my journey and admittedly afraid of the great power these sorceresses must possess. That was when one of them spoke. It was Zoe. "YOU NEED TO BASE BUILD. I RECOMMEND THE STANDUP FOR 6-7 MINUTES." I was shocked at the power of her voice. Before I knew it... Before I even had time to respond... I was transported into an enclosure with bright, blue-hot lights. Then, darkness. My time was up. As I left, I was again greeted by the kind sorceresses, who bid me farewell and welcomed me back anytime. As I entered the parking lot, I was once again reminded that driving would have been a much better idea than walking three miles in wooden sandals--a lesson learned. Today, I have befriended these sorceresses. I return frequently, and my skin is beginning to take on a beautiful olive color. I am also pleased to say I am no longer involved in nefarious deeds nor running amuck in the Kingdom of Orange. Instead, I am married, attend university, and do my best daily to be a productive member of society. For that, I have Palm Beach Tan to thank. I came across the wizard many years later. As it turns out, much to my surprise, he was not a wizard. He was just a guy named Paul, and he was buying avocados. The End. Thank you to those who have read this story. For those who skipped to the end, here's the condensed version: Palm Beach Tan is a fantastic place with welcoming employees. It's clean and efficient, and I've always enjoyed going there. read more

Zoey, Joie, and Chloe are the best staff in 15 years of being a member. Me and my wife would be proud as an owner to have them, they're cute, friendly and professional. Nice work ladies read more

These girls are fast efficient and knowledgeable about product and everything indoor tanning!!! Best spot in town

I go to this location often and all the girls in there are always so sweet! This time I came in needing to get a new lotion and Zoe helped me out and was very knowledgeable with the products that they had, left happy with my purchase! read more

Excellent customer service at this Palm Beach Tan location! Environment is clean and well kept and they're always stocked on so many lotions and products. Zoe the manager here is SO SWEET!!! It makes coming to tan such a pleasant experience! :) read more

Palm Beach Tan has always been my go-to, but Zoe, the manager, takes this place to the next level! From the moment you walk in, she greets you with a warm smile and genuine energy that makes you feel valued. She's incredibly knowledgeable about the products and services, always helping me find the best options for my skin type and goals. Zoe has a knack for keeping the salon running smoothly; it's spotless, organized, and has such a welcoming vibe. She makes every customer feel like a VIP. Even when it's busy, she goes out of her way to check in and ensure you're happy with your experience. If you're looking for a tanning salon that truly cares about customer service, Palm Beach Tan (and Zoe!) is the place to be. She's the reason I keep coming back read more

The girlies here are amazing. I actually drive a little further than my nearest location, because the bulbs are way hotter, and the staff always cleans EVERYTHING. I've been to a lot of locations, and this has got to be my fave. read more

Best place to tan. So knowledgeable and so kinda and willing to go above and beyond to make you happy and comfortable. Been a member of palm beach for 4+ years and I will Gladly say that Zoe and Joey have changed my mind only for the better on my thoughts on palm beach. I will gladly drive the distance to come tan at this specific location due to them. read more

Zoey went out of her way to address all my questions. She made sure I was happy and the booth was clean w any extras (wipes) needed during my visit. I returned and she remembered me (I was out of town visiting) the following week. Again, with a positive attitude making sure my needs were met. read more

This place is completely untrustworthy. I canceled my membership in March and I have proof, but they kept charging me for months after. Taking money from people after cancellation is dishonest and unacceptable. No customer should have to go through this kind of scam. Extremely unprofessional, dishonest, and unethical. Be very careful before signing up here. Stay far away from this business. read more

The girls who work here are always sooo nice and helpful!! Zoe and Chloe are my favorites( they're literally always there when I go) but I've never had a bad interaction with anyone who works there. They make you feel welcomed and the salon is always clean and pristine. Great location read more

I LOVE this PBT! I have been to three or four different locations but I return to this one specifically for the staff. All of the beds here are great and clean and the hours work well for my schedule. Bonus: the staff here is beyond amazing! They give great recommendations to help me maximize my color. They also recommend promotions that have allowed me to upgrade and try other beds. Thank you to Zoe, Joie, Lucy, and Chloe for always being so kind, friendly and professional! Highly recommended this PBT! read more

$38 for 6 minutes on a level 2 stand-up bed. What a scam. No first-time discount, some fake state law explanation, and just swipe and pay. I've paid less for longer sessions on higher-level beds elsewhere. I'd rather stay pale than get robbed like that again. Total rip-off. read more

LOVE THIS PLACE!! Super friendly staff that are super informative. Madison in specific went above and beyond explaining to me the uses and differences of each lotion until we found one that suited my need. The beds were clean & bathroom as well. Overall 10/10 experience. read more

I just started going here, and I love it. First, the two young ladies I met were kind, knowing, and helpful.....meaning GREAT customer service. Zoe, Manager, and Joie, Asst Manager, thank you both for a great experience. As well, they obviously take price in the business.....spotless!! Had a great experience, will definitely go back to get ready for summer!!! read more

I've been coming to this location for a few years now, and I have to say this is the best management I've ever seen here! The energy is so positive, everything is clean and organized, and the staff is incredibly helpful. Thank you Zoey for all that you do you DESERVE a RAISE ASAP read more

I have been coming here for a year and a half and it's been a great experience for me. The facility is very clean and all staff are absolutely great. The new manager Zoe is amazing! I enjoy my diamond membership and absolutely LOVE my tan! Thank you guys for outstanding customer service!! read more

I love this location- friendly staff, they remember my name and "usual" routine, and any time I've had questions about pricing or offers available they are super knowledgeable on what's going on as well as offer helpful suggestions on which products I should try. Other salons I've gone to have had surprise pricing, broken or unclean machines, rude staff, etc. I drive to this location specifically because their service and product they offer is top notch. Thank you for being such a welcoming and enjoyable environment and I look forward to being a long time customer here. read more

Chloe and Zoe were very knowledgeable and super friendly for my first time being in. They talked through all my options and gave me their honest opinions which I really appreciated. Glad I stopped by this location! read more

A quick shout to Zoe at PBT-Irvine. Zoe is professional and kind. Zoe and team consistently provide great customer service. Many Thanks to All, Mr Gonzales read more

Best location and beds to tan with! My favorite location - staff is always super friendly, fast, and helpful. Zoe and Chloe are awesome!

Ridiculous billing practice. ! Been a monthly member for years at $73 per month. Knowing I would be out of town and unable to tan, I used the option of freezing my membership for $7 per month. In the middle of August I called and asked how to make my unfreezing seamless to start back on Sep. 1 because I know they bill on a certain date and if you make any changes outside of that it can be complicated billing. I very persistently stated the point of my call and was told, it is no problem, come in at a time and the billing is seamless and amortized....great! I thought. I went in on Sep. 1, was told it was no problem and my monthly membership fee would be reinstated! On Sep. 1 I was indeed charged my $73 monthly fee and on Sep. 2 I was charged the $7 fee for a monthly freeze. My chosen salon told me to just call corporate for this (they could not issue a refund). I spoke with Ashley in corporate customer service and she repeatedly told me that according to what I asked it was indeed "seamless" that I should have asked, "what do I need to do to prevent being double billed?" She dug her heels in and said they would not refund the $7 but would give me a store credit to use in the store. I told her I would be cancelling my membership and she said she understood! Cancelled! read more

I absolutely love this location! The girls are so sweet, especially Zoe and Joie. Everyone has always been so welcoming and informative when it comes to different types of purchases or services I have questions about. I use multiple types of beds at this location that work so well for me + everything is always kept super clean! read more

I love this location! From the moment you walk in, Zoe's friendly smile and genuine hospitality make you feel like family. She goes above and beyond to ensure I feel welcome. Her attention to detail and caring nature create an inviting atmosphere that turns a simple visit into a truly memorable experience. Whether it's a first visit or a returning to spray. Zoe makes Irvine Palm Beach Tan feel like a place you never want to leave. read more

Very friendly and professional service. The staff is always willing to help and very attentive to customer's needs.

Absolutely the most friendly tanning salon I've ever been too! Employees are very attentive and they make sure you have a happy and comfortable experience every time! read more

This is the best location in Orange County. The place is always clean and the staff is amazing.

Amazing staff!!! Very professional and extremely knowledgeable on a large line of skin care products. I highly recommend PBT in Irvine....

Amazing ! Fantastic ! Awesome ! I would definitely recommend this place to everyone who would like to rock an amazing tan during summer season. As soon as I walked in I was greeted by Yoarely , she was super efficient in explaining their membership options , differences between tanning beds as well as tanning lotions !!! The place is really clean and a lot of different beds are available!!! Thank you palm beach tan and Yoarely :)))))) read more

The new staff ... Kayla... is terrible. Kayla who is not technically new bc she was a "Rover" has horrible customer service. Today was not my first experience with her. The ladies I normally see (I've been a client since 2014) are lovely at DuPont, MacArthur, and Jamboree especially love long timer Ally! So don't take my review against the rest of the staff. Kayla needs training in her customer service and problem solving skills. I've tried to reach customer service but without any luck of a response. Unfortunately that leaves me to YELP. My hope is that someone contacts me. I can not believe Kayla is a store manager... yep a store manager... she needs to be demoted until she learns how to treat customers better. Thanks for listening' read more