I decided to purchase a membership on July 27, 2026 with a 2 week upgrade and tanning lotion. Totaling $90. I forgot I had a dermatology appt the very next day and when I saw my dermatologist about a spot on my nose she froze off a couple of other moles she saw and told me I needed to avoid the sun especially because of the spot on my nose that she wants to do a biopsy On in Sept. I was shocked when she told me this. My first thought was "oh no just got a membership yesterday at the tanning salon." Anyways I went in to Palm beach tan on the 29th to get a refund, and explained everything to the manager she reassured me and filled out paperwork. I also asked for a refund on the tan lotion I never used and I handed that to her. According to Palm beach tan refund agreement it says " New members can request a refund within 30 days of purchase". Tanning lotion policy says "Return Window: Eligible skin care and tanning lotions must be returned within 7 days of the original purchase date". When she was done filling out the paperwork for my refund, the manager had told me that " IF " they decide to give me a refund it could take up to 14 days . I said what do you mean "IF"? seriously? I went home and I started feeling uneasy because I didn't have a receipt saying that I returned the lotion. I didn't have an email saying that I canceled the membership so I called the store a couple of times I feel like the manager was irritated with me. I asked her again about my refund and about my lotion and she told me I could not get a refund for the lotion only in store credit. she mentioned that she told me this the first time I came in and asked for the refund, but I do not recall her saying this I would not have handed her my lotion. She said, "Your lotion is in the back with your name on it if I wanted to come pick it up." I did everything in a timely manner exactly how they told me in their policy. I went to a manager by day 3 because she was not available the 2nd day. Which means I could've got a refund for the lotion I never used like it says in their terms and agreement. And I still haven't gone back to the store to pick it up yet. It's very frustrating when nobody reaches out to contact you to let you know what's going on and you have to keep checking your bank account to see if you've been refunded. So now I'm leaving this review. I hate being taken advantage of and I'm not the type of person to let this go. Hopefully this will get resolved and I'll be able to edit and update. Update regarding employee comment: I already sent an email to the corporate office. And the manager supposedly sent a refund form to her bosses On July 29th. Come August 10 it will be 14 days. It's kind of funny how you cant see the one star reviews unless you download the yelp app but you definitely can read anything over four stars. The fact that it will take up to five days to reach out to me is just ridiculous. The fact that it's taking so long to get my refund is absolutely ridiculous. I see that Palm beach tan has a lot of one star reviews. that's speaks volumes and shows that Palm Beach Tan is just in it for the money and doesn't care about their customers. Customer service isn't what it used to be. read more

Ashley was super sweet and super welcoming ! I definitely recommended coming here to this location if you're looking for a tanning experience read more

Genuine Recovery Advisory Reviews, seeks to find QUALITY, LEADERSHIP, and BUSINESSES, WHO EMPOWER EMPLOYEES TO BE BETTER, personally and professionally. As founder, I have traveled to many establishments, as part of my duties, and I must say, this PBT (Cornell/Orenco Station) embodies all of the qualities of excellence and integrity. The trained staff are professionals (with a smile), dealing with a variety of challenges, personalities, situations daily. I have met almost all the staff, Cedella, Mackenzie, Kaillie, Sophia, Cody, Jacky, Rachel, and Director, Kailey, a sharp, talented team trainer who is always seeking to improve and share her knowledge.. I understand the challenges of working in a fast paced environment, and these ladies, are all professionals, with bright futures. I'm thankful that they listen, have fun, and make every experience unique. I Highly Recommend this establishment. Whoever owns or hires employees, is doing the right things. Thanks everyone for all you do to help in the self care of myself and others. PS. I apologize in advance if I missed someone, as everyone is so great, cool, and cheerful. Martin read more

Palm Beach Tan - Genuine Recovery Advisory Publications - Skin Care Near Me - Hillsboro, Oregon

One and only respectful polite person I've experienced at this location has been Patricia. She is always smiling and willing to help. I have tried to visit this location multiple times and I would say 9 times out of 10 you can guarantee you won't be treated as well as you would be at the Tanasbourne location or as well as you would be by Patricia if you're at Orenco read more

I have been tanning at this location and the one on Stucki since they opened. As times when on trips/vacations, I would take breaks. Always had outstanding results and love the staff always and once knew the owner. In the past 2 + years I removed my membership thinking I was getting older. However I am renewing and wish to spray tan to keep a healthy golden glow. Just a note: from California and started tanning the first day these type of salons opened. Feel healthy and happy. Thank you everyone at Palm Beach. read more

You should cancel your package and find ANYWHERE else to go spray tan! There are many other choices that spray you beautifully, have product and colors in stock and is worth your money and time your spending to look beautiful. Not only do you pay monthly to spray, this location and Tanasbourne are often out of stock of colors, leaving you to spray something unknown and often not getting what you paid for. Palm Beach Tan not only charges you monthly, but you pay per visit and per color. If they are out of stock of a color (and it's OFTEN) you STILL PAY for a "backup" color. Yuck! it would serve the customer/client better if they are out of stock, they comp you. Sadly, it's about making money at these locations and not making you feel beautiful for your already monthly payment. I've been a client for far too long, time to change and tell others to switch to some where better too! Organic Bronze Bar is another option people should try before getting wrapped into a month to month with Palm Beach Tan. Sadly. read more

Lousy management here! Went in and forgot my eyewear and the manager wants to nickel and dime me for a dollar to get the sticker ones that the regular staff gives out for free. When I told her that I left my wallet in the car she tried to justify her answer... how petty. Only when I decided to leave without getting a tan did she offer to give me them this "one" time. How cheap, considering I pay $80 per month... read more

The customer service is horrible. I dealt with the supposed to be manager SAMMY the last two days. She has no customer service energy at all. Doesn't greet. At all. Won't come to this location because of her. I am dark skinned colored women. And she only said I can go up two minutes each day. Never heard of this. Nor for the past two years going tanning have a had this problem. SAMMY S. "Get a new career" read more

Had a good few experiences until tonight. Girl operating the place charges me $20 for a tan and then tells me because I haven't been in for 6 weeks, she can only run the bed for maximum 7 minutes. It's a 15 minute bed. I walked in already tan and I'm Hawaiian. She continued that because it's been 6 weeks, more than 7 minutes is a liability for them. Black hair, brown eyes and tan skin plus I'm 45 and think I know my skin type by now in a bed. I declined paying full price for less than half the time in the bed. 7 minutes wouldn't have even penetrated my skin. Won't be back. read more

Finally time to write a review for my fav spot to relax and get some "sun". Five stars is earned, and I believe this Palm Beach is the best in the metro, the only 5str worthy! Trust me! Tanning is an art.... The girls are very attentive to your needs, they let you know when there are specials on tanning lotions and such, but don't push it as other ick tanning places like to do. Very clean rooms, you won't find a dirty anything here, it has a great easy spa vibe. All in all a great place to start the summer off right. Or in my case...all the seasons deserve a golden glow! :) read more

Been going here for years. .......... luv all the locations been to them all now except sunny side oh and gateway. But I will here shortly. Only had three bad experiences in the 8-9years I have been a solid Loyal customer. Why I loved the old days of Club Tan ......only because they were 24hrs Lol. I would just hate to know how much i have actually spent here in the last 9years. Think I'd drop dead , That actually terrifies me to think about ..... if you get what I'm saying it's not cheap I pay over $100 a month and then on top of that I still got to pay more just to get a spray tan I want ......then there's the damn lotion that you pay an arm and a leg for but that's just how tanning is .......... OK I may have pigment envy. ............ not all us are born perfect and golden lol read more

I went into Palm Beach Tan to get information on prices and packages. The lady at the front desk greeted me and was friendly. I explained the tanning salon I went to had closed and I was looking for a new place to start tanning. She asked what type of beds I was used to and then showed me the package options. She explained the current offers that were available. I thanked her for the information and told her I'd think about it. She said to call if I had any questions - That's it!! She let me leave without purchasing a package. She didn't offer some other new special not previously mentioned. She didn't try to get me to buy anything! (If you've shopped around, then you know what I mean). It was an amazing experience. I would have purchased at the time, but I just wanted to see if she was going to chase me out to my car haha. I am definitely going back to purchase a package! read more

I'll preface this by saying that every last one of these tanning places offer the same 'experience' - this was just the worst of the lot. After a steady month of rain in December, I'd looked online for a place to tan on the cheap - three or four sessions; on demand - that sort of thing. Something to boost the ol' Vitamin D and make the skin feel a bit better. These folks offered a $21.00-and-change basic package. I decided to go in and see about it. By the time my discussion with the counterperson was done, the 'offer' had ballooned to over $200, including a 'set up fee'. "Have a nice daa-aay!" was the almost-mocking parting statement (made to my back as I left.) Observation: I don't know why there isn't a pay-as-you-go tanning place in the area, and why *all* of these places play a bait-and-switch/upsell-the-hell-out-of-you game. But they do. (Organic, easily-assimilated Vitamin D is available from several stores in the area. I'm taking some now.) read more

So today I decided to try the palm beach tan off Cornell. That is lace has a real calming effect when I walked in the door. Hailey is the one that checked me in and she is really helpful and sweet! Big shout out to Hailey! Highly recommend Palm Beach Tan. Thank you again Hailey!! read more

As far as value for your money, Palm Beach is the way to go. The girls are friendly and helpful and the beds are big which is awesome because I am six feet tall. I feel like I need to mention however the earlier reviewer who stated that they were rude when she mentioned the facial lamps that was only half true... I was sitting in the waiting room at the time and the girl stated that she knew one was out but thanked the guest for letting her know about the other being out as well but she shouldn't need to worry so much because the filter, etc. and to be fair I felt the guest was not exactly kind when she let her know (seemed she was having a bad day) and the girl at the counter wasn't overly warm in response, but not exactly rude. You get what you put out into the world and the girl was just doing her job. Such a small thing to get so angry over IMO. But back to the store in general they aren't overly pushy about lotion sales but do mention it fairly often, and I've always encountered friendly service at least at this location! I even dropped my ID and the girl made sure to get it back to me before I went out the door. Keep up the good work, ladies. read more

This location is not fun at check in. Most of the staff are quick and helpful. The one lady, Meghan I think, always tries to sell me something, tells me 'i won't get anything out of my tan' if I don't use the $$ products in the PBT line. I like the other locations! Pushy sales staff on repeat is super annoying. I said no 5 times. You remember my name, you know I said no. read more

If you have a tanning membership with Palm Beach Tan, I would recommend canceling and taking your business elsewhere. This company CONSISTENTLY displays the worst customer service I have ever received in the tanning industry. After calling and double checking holiday hours, I commuted out to the salon after putting my tanning lotions to find the doors locked. I now wasted time and money using my lotions without being able to tan. I am extremely disappointed and will not be using any Palm Beach Tan salons ever again. read more

Love this establishment! The girls are all so friendly and Palm Beach Tan runs great deals. Was a former Tan republic tanner left to poor management and have been so pleased with Palm Beach! Love love all the girls here they have such great customer service :) read more

I really like the gals at this location. They are all super sweet and knowledgeable on the product. Because if the great customer service I keep coming back. Good job ladies! read more

I love palm beach and I have for four years. I have been going to palm beach since I was a freshman in high school. I've always had great service and amazing smiles when welcomed in. I will continue going here and I hope you enjoy going here also read more

Love my girls at Palm Beach! I have been tanning here every summer for 4 years and have never been disappointed. Good selection of beds and diversity of packages. Their lower level beds are still large with good ventilation and face bulbs. As with any salon, expensive lotions will be pushed but all of the lotion they do sell is high quality and they are very knowledgable about the products the carry. The salon is always spotless and the staff is very professional and friendly! I won't ever go anywhere else! read more

Assistant manager Felicia is amazing! Her customer service is on point, smile always bright and always makes you feel important and welcomed when you walk in. Never pushy but always informative. I always enjoy my tanning experience especially when walking in and being greeted by Felicia. read more

I have now been standing here for 12 minutes fire even am acknowledgment as Sarah and Stormey are trying to sell anything and everything to the ladies at the counter. I haven't received as much as a glance... Don't think I'm invisible but maybe I am. Now I remember why I quit their other location several years ago. I plan to finish up my month and find somewhere else!! read more

This is my favorite PBT location. The staff are so friendly and welcoming, and they always have recommendations on products and which beds I should use to get the results I want. They don't pressure me into anything I don't want, and treat me like a friend, not a customer. Also, the beds here are great. I have tried going to other locations that are closer to my work in NW Portland, but this one is so much better that I make the 20-30 minute drive to go see them instead. The only thing I would change is that the lotion they offer is on the expensive side, but it is really good lotion. read more

I had a problem with cancelling my account but after being contacted from the NW regional manager ( I believe ) she went Above and Beyond to be sure this situation was corrected and handled in a very professional manner. It was much appreciated and even will be handing the coaching of missed communications within their Orenco Store . read more

I've been very much enjoying. I'm a veteran tanner that hasn't been in many years but we're going to Hawaii and wanted to base tan. I forgot how much I enjoy the tan but never have enjoyed any of the places I've tanned. I've been going only a very short time but each person has, after checking me in once, remembered at least my first name. That feels awesome. Thank you! read more

The staff is incredible, always willing to help when needed. I have seen on numerous occasions staff members go above and beyond. The one time I had an issue with anything it was handled immediately with urgency. The salon is always clean and tidy. I appreciate all of you girls. read more

I should have posted a review of this store a year ago when the event occurred but I ddin't know of this site. I bought a sunless tanning package and on my 2nd visit about a half hour to closing time, I had taken off my diamond heart pendant before entering the machine and forgot it on the table. I remembered at 5 a.m. the next day and called the store immediately as it opened. I was told it was not found. When I got to the store that night there was a long wait for beds but no one waiting for a spray tan. They tried to tell me that a customer must have taken it but it was in plain sight for anyone who would have been cleaning the room to have seen. Due to other circumstances of the visit as well, I have no doubt that an employee stole the necklace. My package included 3 tans and I was sick to my stomach when I had to go back into that place to use that 3rd tan so as not to waste or lose anymore money there. My husband bought me that necklace after our 2nd child was born, it is very sentimental and makes me ill to think of it to this day, and why I still felt it important to post this review. I will never use their company again. read more

Our Hotel recommended this local spot. Nice beds. However, I don't appreciate being charged twice for eye wear that I had already purchased or being told that the sessions I purchased the same week had already expired simply because they were busy at the moment. read more

I had been a member for about one year. They claimed my credit card expired, so I owed an extra $10. My card never expired. I just hadn't been in for about 3 weeks. I cancelled my membership and feel that they claimed my credit was expired, so they could get an extra $10 fee from me. They never sent me an email about my account. I enjoyed this spa, but I do not enjoy people accusing me of not paying my bills! read more

Worst company ever! They not only overcharged my mothers account for tanning then we're so rude when she tried to fix it they now over charged my 17 year old daughter then managed to squeeze another $75 out of her right before prom she is in tears! My attorney will be contacted. read more

Cheap. Effective. Nice people