If I could leave zero stars, I would!!…read more I had an extremely disappointing experience with customer service and leadership at Palm Beach Tan, specifically at the Reynoldsburg location. Two employee I initially spoke with were kind, professional, and the Second gentleman was genuinely apologetic. He assured me that the manager, Meghan, would be reaching out and would make things right. Unfortunately, that could not have been further from the truth. After requesting a callback, I received no response. It took two days of repeated calls before I was finally able to speak with Meghan. From the start, her approach was dismissive and unprofessional. Rather than addressing the issue or taking accountability, she deflected responsibility by referencing what her manager, Hanna, allegedly said--while completely disregarding the fact that I had been given conflicting and inaccurate information by multiple employees. Meghan's business card identifies her as a General Manager, but based on this interaction, her level of customer service, communication, and problem-solving did not reflect the expectations of that role. When I made a simple request asking her to have her manage, Hanna, contact me directly, it was treated as though it were unreasonable--which is unacceptable. She said she'll be in at some point this week. Um, no ma'am, you just supposedly called her to talk to her about this issue so why can't you call her back immediately and let her know I'm asking to talk to her? At no point did I feel heard, valued, or respected as a customer. Effective leadership requires accountability, follow-through, and professionalism--none of which were demonstrated in this situation. I will update this review if I ever receive the follow-up that was promised.

First time going to tan pro off Bethel and the front desk gal was super nice and helpful. I had…read morestarted my account at a different location and the girl today was able to get me set up with a login number on the key pad. The tanning bed clean and had hooks for my clothes and bag. Previous tanning places I've been too only had a chair for my things. I would go back and tan there again.

I don't recommend this place--definitely not if you have never done spray tanning before…read more I had never done spray tanning, and this disappointment was for my daughter, my daughter who also had never been before. I had questions. I tried to call, but I could only leave a message and the advice was to book online. The online booking was confusing. I didn't know what we were getting into, but wanted to try it out a month before her event. My daughter's spray tan came out awful. Very expensive. Not worth it at all. Never again.

Spray with Ally. Felt very rushed, did not explain much. Barely let me get dressed/dried off before…read morehanding me the phone to pay which made a spot of my tan splotchy. If the tan is going to be expensive, I was hoping the experience would be thorough.

Great experience, the customer service was so inviting and positive. I felt taken care of when…read moresigning up my membership. Salon is always clean and quick to get checked in. Will be returning!

Great salon!! All the girls are very educated and it's a very clean salon. Will choose this salon…read moreevery time when it comes to my tanning needs! Very new and modern beds too.

I used this tanning place for 2 weeks before a trip. Never a wait to tan, and always clean.read more

I will say that I am satisfied with the resolution. They have refunded my money for the month that…read moreI tried to cancel my membership.

I LOVE this PBT! All the girls are so nice and welcoming! The beds are always super clean as well!read more

Love this place.Some of the beds are outdated but I was told they are getting new soon.Prices have…read morewent up though and it's a little expensive now just for your basic plan.I used to love the old prices and just the simple level 1 beds.

Outstanding service, authentically caring & so patient with my many questions! Both north & south…read morelocations are very well kept, with a clean & comfortable atmosphere and again, the caring staff members make it a top notch business! Thank you, Monica & staff! Truly such a wonderful small business for our community!

Handy in the Polaris area. Super friendly and efficient staff. Clean place. The usual pricing…read moreplan, which doesn't work as well for occasional tanners like me, but it's decent enough. No big upsale or lotion push, though once in awhile they will ask.

I have been to this location a few times. I will not be going back. The staff is unacceptably rude…read moreand unkind. "Madi" seemed to be more concerned with her phone and her tattoos than helping clients. The computers crashed so they were unable to accommodate anyone for over 30 minutes. I honestly do not know if it's the lack of Intelligence the staff has or simply poor professesionalism and training, either way this is no way to run a business or treat people. Also, I would have to clean the bed myself before tanning as I have watched the staff "clean" the beds and clearly they don't know how to do that either.

1 day a week this location makes more sense for me to go to. Both times I've come here the staff…read morehas not been welcoming and just given an odd mean girl energy. Which is odd, because every other location I have visited the girls have been amazing!

Very disappointed in how i was treated here! I came in here w good intentions and left feeling…read morelike i was dealing w ignorance and slimy business practice. I signed a month to month and after two months i did not want to deal w these people due to the beds being very dirty and being very and extremely difficult to cancel my month to month! They added two more months and all i wanted to do was cancel. Be very aware what you sign when you go here! Corp dont answer phone and ignore messages. Good luck w these slime balls!

Great place to tan if your skin is looking a little ghostly...very clean, staff is super and purty!…read moreAnswers all questions very knowledgeable on products they sell to all offered tanning venues. Offer beds,stand up pod,360 bed great for browning. Everyday specials available. Conveniently located , hours to fit any schedule. So if your feeling pastie and new a summer glow..this will hit your "Hot spot" no pun intended. .

I love hot spot! The receptionists are so nice and knowledgeable. They were able to help his newbie…read moreout. Thanks for great service! This soon to be bride appreciates it!!!

Awesome tan everytime! Everyone I know who needs a custom quality tan comes here. Best in Columbus!read more

This place has it all. Beautiful lobby, feet pads, hair ties, hair nets, disposable thongs, barrier…read morecream, a light so your sprayer knows you're ready, fans, etc. After my spray, I enjoyed powder spray used to eliminate stickiness, my nails and palms were wiped and a mitt was used to blend a few areas. The share ideas were "wedding or vacation" while I went with wedding glow I feel like my tan was super dark. Not a complaint just much darker than I was expecting. Cannot imagine what vacation would look like. You get what you pay for!