I have been going Spavia since they opened and always had a wonderful experience. This is no longer the case. I just had the WORST experience I have ever had had in my life. The therapist was just smearing oil all over me. She smeared it on my face, in my hair and just everywhere. I had to use a scrub brush to get the oil off. Has anyone EVER heard of a massage therapist smearing body oil on a face? She was also jerking my arms and head around while telling me to "relax." It felt as though she had no formal training. When I spoke to the manager about it she simply said "massage therapists are a dime a dozen. You are not going to fall in love with every single one of them." I believe it is under new ownership and the service has hit rock bottom. That place will not last long in an area like Bridge Park. Take my advice and spend your money somewhere else. read more

I love the age defense facial at Spavia! I saw Thea today and she did an amazing job. The spa is always a clean and relaxing atmosphere.

I don't know how others reviewed this place highly. Horrible experience. 1. the therapist massaged over my throat and armpits. most of the methods ended up being ineffective or painful (please stop pushing down on my bones) 2. he breathed obnoxiously and loudly. not calming. just ridiculous. 3. the lotion (not even a massage oil) was pumped out loudly right next to my ear each time 4. he extended my arm into his facial hair multiple times. gross. 5. don't bother indicating what lotion scent and music you want on your intake paperwork - they will do what they want anyways 6. The front desk attendant could not care less about your presence 7. the relaxation room is nothing more than office chairs. 8. the restroom door is not fully closed off, an inch of light appears from another room. ew. read more

I had a $75 gift card, which I mentioned twice when booking a massage. The massage was good, and with tip, it came to about $160. When I pulled out my gift card, they said they didn't accept Spa Finder gift cards, even though they had Spavia listed as one of the three spas. She apologized for not mentioning it when booking, but that's it. And it's not like you can return a massage like you can a product at Target. I had to pay for all of it. My question is: if I told them I had a gift card, wouldn't they make sure it wasn't a Spa Finder card when booking? Because 1) the card was purchased in town and 2) the card clearly has the Spavia logo on it. read more

Spavia Bridge Park - Day Spas Near Me - Dublin, Ohio

Thea and Elaina are amazing workers! Thea helped my face feel soft and refreshing like she always does! And Elaina did a wonderful job on my massage! She found my aches and pains without me telling her! Felt so pampered and relaxed after I left these two! I recommend this place and those two girls! read more

This was well worth the money and effort. I felt like a completely different person, and my legs are still as soft as the day they stopped massaging me. Take your women out if you're a man and you are seeing this! My boyfriend took me to a couples message, and it was incredibly relaxing. Also comfy shoes and robes :) read more

Spavia Bridge Park - Me - Day Spas Near Me - Dublin, Ohio

What an amazing experience! This was my first time ever getting a massage. Booking an appointment was quick and easy through their website (they even have a $30 off first timer coupon right on the website!). You answer some questions about music type, scent of massage oil, whether you want conversation or not, problem areas you want focused on, etc. it was very extensive and helped ease my mind going in as I knew exactly what to expect and could tell they take a lot of care in the details prior to your massage. I walk in and they immediately take you into the back which immediately sets a calming and relaxing mood. They take you to your "lounge" space where you can get changed, relax with a little tabletop waterfall thing going, relaxing music, etc. I didn't have much time to spend in their prior to my massage as the therapist was ready pretty much once I was changed into my robe. I had massage therapist Candace and she was great! I had marked I only wanted conversation if I initiated and she was very respectful of that only asking a time or two if the pressure was good and to let her know if I wanted it more firm or softer than how she was doing it. I said nope it's perfect. So relaxing. Afterwards, they ask if you want tea or water and take you back to the lounge area where there are heated neck towels that were lavender scented so I grabbed one of those and just sat back relaxing for about 10 mins with one of those and just getting my last moments of zen in prior to changing and heading out. The receptionists were very helpful and everyone I encountered was very nice and accommodating. Great experience! read more

I was not impressed with the quality Of service for the price I paid. I have a regular place I go for facials and a separate one for massages that charge a bit less and have much better quality. I liked the convenience of having both available at the same location but to be honest eat, I'd rather commute to each separately than to return read more

I am very happy to say the owner owner Reached out to me to rectify the situation and refunded our money.

I was serviced at this location 5/26/21. Upon checking in the owner, Mary, 1st wanted to argue that my Boyfriend didn't sign the waiver. I assured her I PERSONALLY completed the form myself & submitted it; common sense would've said let me just check before going back & forth with a customer. She found that she was indeed wrong & apologized. Next at check-out Mary, the owner, made a mistake and charged my boyfriend card TWICE. She fixed the error & gave us receipts (that she personally signed as proof) to reflect the error was rectified. However, with us standing right there, wrapping up, she was scolding the employee for apparently setting up the booking portfolio incorrectly, which is what she was blaming the billing error on. She needs to be taught professionalism because that conversation, as a customer, was not one that I should not have witnessed. Fast forward to 6/4/21; my card was charged $235.44. I had only visited this place 5/26/2021 & my card was only provided to reserve the reservation. My boyfriend paid for the service the day of. So When I called they were already forcing the narrative that the charge would fall off & it's just a pending authorization. I LITERALLY kept saying repeatedly this is a posted transaction. It was not until I offered to send proof via my bank account the call wrapped up. When I sent the proof it was very apparent the owner Mary refused to review the proof that was sent to her; which she did review because she said my card wasn't charged; but stopped responding when I made the very valid point of HOW DO YOU EXPLAIN THE CHARGE ON MY ACCT FROM YOUR ESTABLISHMENT? I sent the details from my bank account 2 times via email. We are now @ 6/13/21 & Mary has since stopped responding. Good customer service would be LISTENING TO YOUR CUSTOMER and correcting the error. But instead she told me in capital letters on an email that my card was NOT charged then never sent a follow up response on how she was correcting the error when CLEARLY she's incorrect. I'm still out my $235.44 with no resolution or response... Seriously everything is at our finger tips today; how hard is it to log into your account & verify a transaction that's posted incorrectly? & WHO BETTER to fix an error (with provided proof of the error) than the Owner of the business? She doesn't care! This place lacks professionalism & doesn't value it's customers. read more

Spavia Bridge Park - Day Spas Near Me - Dublin, Ohio

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Edit: I reached out to corporate customer service and didn't receive anything close to an apology. The man I am talking to does not seem interested in making this situation better and is only interested in repeatedly telling me that I'm wrong even though I sent screenshots of the Bridge Park website saying Spafinder gift cards are accepted. Original review: I had a great massage and overall spa experience. However, their branch website (as well as the corporate website) states that they accept Spafinder gift cards, when in actuality, they don't. I only found this out after already completing my service so I had no choice but to pay for triple the amount I was expecting to. The gift card is the only reason I was indulging in Spavia, so it was actually pretty upsetting to learn that they are no longer accepted. Honestly, I think I should have been compensated for the price of the gift card considering their website was misinforming, but that's not the response I received. At the very least, hopefully this helps someone else! Again, the overall spa experience was great. But, I quickly went from relaxed to incredibly annoyed when my plans didn't work out like I thought they would. read more

We had two appointments book for today that we booked two weeks out for our 5 year anniversary. We booked a babysitter during the Massage time and our dinner. The spa called us an hour before our massage to cancel both appointments. I read their cancellation policy for customers that you have to pay half the cost for cancelling 24 hrs before. They should have a policy for canceling on clients less than an hour before the appointment. Something we both were looking forward to enjoying. read more

My expectations were completely exceeded. The entire experience was amazing from the moment I walked in and was greeted, through my massage and even through the payment process which took literally seconds. Changes performed my massage and everything was perfect. She gave me the exact pressure I wanted, she focused her time on the areas I expressed concern with and she was just an absolute delight. I joked that I was going to have to relocate back to Columbus just to have this experience more often. The relaxation room was great and made my massage feel more of an experience than a service. I definitely plan to revisit and I have told anyone who will listen about my experience! read more

I had an incredible massage with Claire. She did everything exactly as I asked on the pre-appointment form that I filled out and even had some great recommendations for me based on our chat during my massage. The room was clean, quiet and relaxing with low lights and soft music. Will definitely be back for a facial and another massage! read more

This place is amazing! I received a deep tissue message to where most places wouldn't be able to hit my muscles well enough to get rid of my knots they did just that! The staff is amazing and the building itself is gorgeous. Maeisha who works the front desk was so courteous and kind I will certainly be back! read more

This is an updated review from my previous experience at Spavia. They graciously offered a new spa experience and it did not disappoint. From the beginning, Brittany made me feel welcome and took the time to ask what areas to spend time one as well as having the bed and oil warm before beginning. I had a hot salt stone massage and was very relaxed and greatly enjoyed my experience! I left feeling refreshed, relaxed, and Brittany offered up recommendations for follow up care and sore muscle treatment. Thank you! read more

This was my first time at Spavia! My massage therapist was Shannon and she could not have been any better! It was extremely relaxing and professional I will for sure be back! read more

Overall my experience was good, but I received a spray tan where my feet/ankle area was very splotchy and just looks terrible. I got this spray tan to have when I go to Vegas and now I've been trying to fix my feet/ankles so they don't look so crazy wearing sandals. This was my first time ever getting a spray tan and there was just a lot of things that I was kind of disappointed about. And I didn't shower until the next morning like she told me and didn't get it wet at all. I'm not sure what happened to it but I was very disappointed how it came out. I want to give them a second chance but now I'm just going to be skeptical. read more

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My wife has been a long time member of Spavia and has spent probably thousands of $$$ there over the past couple of years and most visits are great. Unfortunately, She went in for a face peel yesterday and 24 hours later her face is in really bad shape. It is covered in red scabs and I'm really hoping it doesn't scar. When she called them this afternoon, all we got from them are recommendations for expensive moisturizers and self treatment that "might" help over the course of the next several days. She asked specifically for them to make this right either by them doing a no charge moisturization or at least provide her something to mitigate the damage. Their response really surprised me. Their solution is more expensive treatments. Meantime it's 2 days till Xmas and her face is a MESS! They will not get anymore of my business for sure. When all goes well, they get their money and I get what I paid for. When it goes badly, they run away from any and all responsibility for the mishap. read more

Spavia Bridge Park - Day Spas Near Me - Dublin, Ohio

What a wonderful experience! I had a massage with Clint. He was friendly and professional. The receptionist was warm and welcoming. Over all what a relaxing experience!! read more

Honestly, very disappointed in this experience overall... I came in for a facial and massage combo (treating myself, obviously). The service wasn't bad (I'd say 7/10) but the management of this place must be pretty bad considering I overheard someone (who must have been the manager) yelling at one of the employees??? It was incredibly unprofessional and made me feel really uncomfortable. I don't want to give my business to a place that is run so unprofessionally.... Would definitely pass and choose a spa where the staff is respectful toward each other and maintaining a positive environment. It's a spa!!!! Should have felt a little more zen and less like there was tension in the air? Very unhappy- treat yourself elsewhere. read more

A true hour massage! Not 10 mins for dressing taken out of your massage. The women's retreat where you change is always beautiful and clean. Chantee gave me the best massage I've had twice now! I suggest this place often. Very reasonably priced also! read more

All 5 stars go to Michael! He's phenomenal and once again helped me avoid PT and/or going to the doctor. First he helped me recover from months of shoulder pain. I couldn't even sleep on my left side. Now, I'm fully recovered. Lately he's helped me recover from a pulled hamstring. He's extremely professional, friendly, attentive and is by far the best massage therapist I've ever been to. I'm worried for the change in ownership as so many employees have left!!! Only one aesthetician remains. Yikes! Not a good sign so going to an individual treatment is probably better than committing to their monthly until they can get new ownership in this Dublin Spavia location. Zero stars for the ownership. Lori was awesome and I wish she didn't sell! Hard to support a business owner who is not treating their staff well. Hopefully Michael stays as I've renamed him "Dr. Michael". And Erica did an excellent job with my facial! I hope she's there the next time, especially since she's the only one left! read more

I scheduled an 80 minute signature massage with Chantiara. She was courteous and gave a great massage. I left there feeling relaxed and rejuvenated. The facility itself is modern and clean. Everyone gets a locker, robe and sandals to use while they are there. My only suggestion is to offer an option of plus size robes, as mine didn't fit me well. Other than that, I had a wonderful experience. The staff was accommodating and friendly and the atmosphere was relaxing. I will return. read more

My massage appointments in and of themselves have been good. I was actually convinced to get a membership. But, for the second month in a row, every other part of the experience has been terrible. Twice now there has been no one at the front--which sounds like no big deal, but I got there early specifically to relax (it is not cheap and I want to really make the most of it). When no one is there, there is no way of knowing if people know you are there! I spent an hour looking for anyone - when I finally found someone she berated me that my appt wasn't until 7pm (it was 6:50- with no robe, slippers, etc) ThT is why you pay to go to these places, for those little extras. Also...hello, security! Apparently rly anyone can just walk in and go back into any of the rooms. Today again- not only was no one there at the desk, but afterward when I couldn't find my keys, the one woman still there - finally at the desk was unbelievable rude to me. She kept insisting she already looked for my keys and I said that's fine but I think it is wise for me to double check anyway. She acted annoyed and irritated, and instead of offering to help or expressing any kind of empathy, she kept rolling her eyes and sighing. I am ditching my membership-- massage good but not worth being treated like crap both times I have been there. read more

I've had a membership probably going on 2yrs. During covid they were shut down but my monthly payments kept coming out. Once they opened back up I had several appointments built up- if you cancel your membership you can't use all the ones you've paid for. I've gone in several times without a mask as I am exempt- I've had my temp taken and those doing facials/massage were always perfectly fine with it. I went in Sat. there were three woman up front - the owner who seemed very nice and chatted awhile. Then the new manager "Amanda" who interrupted to say "You need a mask". I said I'm exempt and I've been several times with no issue, I'm also not sick. She proceeded to get the masks out and said you still need to wear one. I told her she could cancel my membership and reimburse me if it's now an issue. She said due to the services they offer I had to wear one. Then the owner who said she didn't even notice I had no mask on began discussing in front of other customers how they would discriminate me. They discussed isolating me in the men's waiting room. I wasn't allowed in the locker room or the relaxation room. Instead of just reimbursing my appointments they had me sit up front by the cold window for 30 minutes until the appointment room as ready. Mind you, I'm getting a facial which you can't wear a mask for anyhow. Later the masseuse I had seemed to doze off several times during the worst massage I've ever had. I left a good tip for Claire who is always super nice and it was not her fault the new manager is losing clients for her. read more

I got my first spray tan done by Madi and it was great! I was super nervous at first but the spray tan looked so natural. I definitely will be going back for another! read more

I would recommend SPAVIA for a great massage. Emily was my therapist and 80 minutes, firm pressure was AWESOME!

What an experience! The staff was professional and listened. Had a massage and a facial! I can't wait to make my next appointment!

Really like this place. People are very friendly and the ambiance is very relaxing. Parking is easy and readily available. I did the membership so it saves money. Highly recommend. read more

I booked the facial appointment using the $30 off coupon that they recently e-mailed me. The facial was alright and I do not have any complaints towards the girl who did my facial. However, the experience that I had at the front desk was absolutely humiliating. At the check-out I was told the price that did not include the discount. When I mentioned the coupon that I used when booking the appointment, they acted as if they heard about it for the first time. They, then, proceeded to tell me that they don't know what I am talking about and I have to find it and show it to them. I could not immediately find it on my phone and told them that I can try to find it at home on my laptop. They then charged me the full price for the service and saw me off with a very arrogant demeanor. As soon I got home, I logged on my computer to look for the e-mail - I felt so mistrusted and humiliated that I began to doubt myself. Of course, I found that e-mail with a coupon and called them right away. When I asked them how I can forward it to them, the girl on the phone told me to not bother because they can only apply the coupon if I show it to them at the time of the check-out. The whole experience feels like a total scam and I feel absolutely fooled. I do not normally leave such negative reviews and at this point, it is not even about the discount. I've never been so mistrusted and fooled by the customer service in my life and I cannot leave their utter lack of professionalism unnoticed. read more

Such a relaxing environment, and by far the best facial and massage I've ever gotten! Michael did a great job on the massage.

Their marketing is false there are hidden policies that are not documented anywhere. They cancel all the time and they called the wrong person on the account and ruined a birthday surprise. When made aware they did nothing about it. Their estheticians are very nice but didn't see any major improvement in my skin. Worst massage I have ever had don't waste your money. read more

I had a membership here for a little under a year and decided to cancel because I was not going every month. When I cancelled I was informed that I would still be able to use the services that I already paid for. I kept referring back to the cancellation form that it was differing from what the receptionist was saying and she insured me that I would still be able to use my services for a year. I debated between cancelling and freezing my account but just cancelled knowing I would still be able to use my services. Today I called to talk about them and was greeted by a very rude receptionist. Despite what the cancellation form that I signed said, the employee canceling my membership gave me misinformation leading me to an uninformed decision. I was going to return for services before my wedding, but I am not not going to return not recommend this salon. read more

Because of the crazy cold weather my skin was misbehaving pretty badly. I called Spavia and got in right away for a facial. I knew it was going to be nice but boy was I impressed and relaxed when I left. My face was smooth and soft and I added a foot exfoliation which was fabulous. Yolanda really knows what's she's doing. I am thinking of joining and adding this to my beauty routine. read more