1. Palm Beach AV

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West Palm Beach, FL

Palm Beach AV

5.0 (1 review)
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8 years ago

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Best Buy - Front of store

Best Buy

(89 reviews)

$$

A couple of years ago, I bought my husband's Apple Watch here as a birthday gift so when it was…read moretime for an upgrade, I came back hoping to trade in his old watch and put the credit toward a new one. The experience got off to a rough start when the first customer service representative told me they could only offer $10 for the trade-in. I was genuinely speechless. Unless my husband's watch had suddenly become a decorative bracelet, that didn't seem right. Thankfully, I asked for a second opinion and was connected with Valeria, who was fantastic. She took the time to look up my account, verify the correct watch model, and ultimately found the proper trade-in value. Her customer service was easily 5/5--knowledgeable, patient, and willing to go the extra mile to help. The downside is that it took quite a while to get to someone who could actually assist me, so I ended up spending over 1.5 hours there unnecessarily. While the outcome was positive thanks to Valeria, the process could definitely be more efficient. Overall: Great customer service from Valeria, but be prepared to advocate for yourself and double-check trade-in quotes if something doesn't seem right.

Well i bought a JVC car stereo and it's doesn't work! Kept my receipts and I was told I can't get…read moremy money back because I needed to buy a membership to the store $40 or more to get my money back because it's past 15 days? I was never told this . I was told it had 1 year warranty. The cashier is supposed to tell you all details when you purchase any electronics said manager, if I knew this I would've try to hook up the radio sooner.. Stuck with a radio that I got for Christmas that doesn't work..I don't think I will be buying anything from Best Buy anymore.. So you have to spend money to get a store warranty over 15 days or you're stuck with what you bought ...

Audio Advisors

Audio Advisors

(8 reviews)

$$$$

Outstanding experience at Audio Advisors, formerly Serious Autosport! Jerit B. is phenomenal at…read moreexplaining the equipment and showing you how everything works. The entire staff is professional, polite, and welcoming. The hospitality is first-class, and the atmosphere, music, vinyl collection, and attention to detail make the experience even better. Great people, great sound, and great service. Highly recommend!

For the past year and 9 months I have been looking for the right pair of Sonus Faber Nova I's. I…read morehave OCD and care about condition but don't have the budget for a new pair. I have found a few for a good price but they just weren't right. I found audio advisors and saw they had a pair so I called. The first and last question I asked was about the condition. The person I spoke with said several times they are like new and even said they are "perfect". He said the person who owned them had several houses and barely used them. To me "like new" means they are just like a new product but were opened and used. And perfect obviously means perfect. To my surprise they did not include the manual like a new pair would and the bottoms of both speakers have several very large scratches all over. This is the most I've spent on speakers and I planned to have these the rest of my life so I would rather not have them than have a pair with damage. Like I said I searched for almost 2 years for the right pair and the pair audio advisors sold me were not as described. I asked several times and each time I was not told the trust. I called to express my disappointment and the same person I spoke with made it seem as if it was my fault. He said "well you did buy a used pair". Yes, I know they were used but I was told several times they looked new and were perfect. Then condescendingly told me "The scratches are on the bottom you won't see them." Okay well there is also a blemish on the front of both speakers. Regardless, thats not the point and he was just making it worse. I was very calm never rude just disappointed but he handled it poorly and never apologized never looked for a solution just made it seem as if it was my fault for buying used. Like I said I asked several times about condition so I don't see how this was my fault. He then said plug them in and listen to them they're great speakers. He never seemed to want to help and never addressed my concerns. I don't know if he even understood (or cared) what the issue was. Additionally, I waited almost 2 weeks for a shipping quote. Fine things take time I get it but the issue was I had to call back after a week and remind them I was waiting. Still nothing after several more days so I called back again and they had the information. I wish they called me to let me know but okay. Lastly, I wanted to mention a few days after the initial call I got a call from the person I spoke with thinking they had the quote but he called me by accident thinking I was someone else. Not a big deal at all but goes to show they are unorganized. Needless to say I am very disappointed with the entire transaction but mostly disappointed my almost 2 year search ended this way. There are plenty of other places out there that are honest and if there was an issue would handle it much more professionally.

Palm Beach AV - electronics - Updated October 2026

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