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    Paleteria Deya

    5.0 (3 reviews)
    Open 2:00 pm - 8:00 PM

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    Scoops On Main

    Scoops On Main

    (31 reviews)

    $

    I was really shocked this ice cream spot wasn't busier than it was! They have EVERY HERSHEY'S ice…read morecream flavor you can think of; all of the traditional flavors, all of my childhood favorites, and some I look forward to trying in the future. There were two staff members working the night we went and they were so friendly. We loved the nostalgic atmosphere so much, we ended up "dining in". I really like the blessing board they have posted, too.

    They ran out of milkshake lids. The customer right before me supposedly tool the last lid on their…read moremilkshake. The girl Grace took my order, then proceeded to be scooping the wrong ice-cream for my husband's milkshake (who is home recovering from surgery and wanted a milkshake). Then Grace disappears for about 5 minutes or so. Now mind you I had also had already waited in line for about 25 minutes. I am disabled and still went out to get my husband a milkshake. We'll after waiting for Grace to come back. She tells me that they are out of milkshake lids and no more milkshakes. They didn't announce it to everyone, just me. They could have used a soda lid. So now she messed up on the flavor of the milkshake and now no milkshakes supposedly. Then she had the nerve to tell the owner that I yelled at her and slammed their door when I left. It was freaking hot outside and in the heat, doors expand and makes it harder to close. So give me a break! They never have managers there either. My family and I have been coming there for at least 4 years. And now after I get this holier than thou message from supposedly the owner. They have definitely lost my business. I don't need lies told to me or religion down my throat. Here is the message from the Owner to me: "Hello Jennifer, I've taken some time to ponder over your message before responding. Our little business means the world to me and we never aim to do anything that will make people unhappy and ultimately nothing that would make God unhappy with us. Last night I received a message from the girls at the shop that they had run out of milkshake lids and a customer had slammed the door and left. I quickly responded with several suggestions of what they might have done to prevent that because, as I mentioned, we aim to please! I was disappointed that they hadn't, in the moment, seen another solution. Then I got your message and my perception of the situation shifted. It is heartbreaking to hear that someone who professes to be regular supporters of our business would vow to never return over one negative experience. Of course we wanted you to be able to enjoy a sweet treat especially in times of sickness and recovery, that's what we are here for! I've spoken with Grace and in her words she was "shaken up" and "wished she had thought of a solution sooner." To which I responded, "It's hard to problem solve when you're being yelled at." And that's what it comes down to, doesn't it? I don't know of many people how are able to see a clear soluntion to a problem when they are being yelled at, especially children. The message that you are presenting to the world on your FB page is Do unto others as you would want them to do unto you. And Never Judge anyone till you know all the facts. It is my opinion that in a moment of weakness you forgot to live by those words. I'm sorry for your trials. I have them too! You are not perfect and neither am I. Should I have been better stocked with milkshake lids, absolutely! Should you have treated others with more kindess, 100%! Things could have gone differently last night. I believe that you could have made it home with that milkshake for your husband if you had had just a bit of grace for Grace." Instead of solving the situation, the owner made it look like it was my fault they were out of lids and that it was my fault for everything. Excuse me? No as a worker at an establishment, you find solutions. Grace chose to work there. I didn't yell and I didn't slam the damn door. Unless the owner was there, NEVER MAKE ASSUMPTIONS AND THE OWNER HAD NO RIGHT THROWING RELIGION IN MY FACE!!

    Paleteria Deya - icecream - Updated May 2026

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