I was looking for jewelry repairs that wouldn't take an extended period or off location sending…read more Heather noticed my hard time parting with a deeply meaningful piece of jewelry and went above and beyond to ensure a it was done efficiently and with a great amount of care. I felt valued and without a doubt will be returning.

Good morning to my "Yelp Family."…read more I have to say that my experience thus far has been superb. Rebecca took great care of me while conducting business, and even though I was dressed in jeans I got no indication she thought less of me. I'll have an update when we conclude this transaction but so far I have to report a big giant FIVE. Thanks

They helped me size myself for an engagement ring that wasn't even being purchased there. They were…read morevery kind.

Really wonderful. Great communication throughout the whole process. It was clear they wanted me to…read morehave the best product possible. No complaints whatsoever.

What a beautiful store and very nice people! They bought…read moresome items from us at a very fair price. They offer beautiful jewelry at fair prices!

I had several gold pieces from my charm bracelet changed to necklaces for my daughters. They also…read morewere there when I busted out crying when turning my fathers gold into other Jewlery. They were compassionate and patient . That was about 6 years ago and I'm headed back to them now for an update appraisal on a family ring. This is a jeweler you can trust!!I'm so glad they are still in business . Covid knocked many family businesses to the curb, so glad you are still going strong. Also I love just going into the store , it's like a beautiful museum!

Very friendly and accommodating. Service was done quickly while we waited and sales staff was very…read morebalanced in his sales approach

I called in advance and explained my jewelry from the packaging of my item. gem stone, shape, cut,…read moreweight, everything! They said they can appraise it for my insurance and to come in a week later. The day comes, I drop it off.. fill out forms for their establishment, then leave. Not even 10 minutes after leaving they call me to tell me they can't take it because of its gem stone type. I am upset because I explained clearly what it is a week prior over the phone, reading from the report it came in with.. Luckily I didn't have to pay the $150-175 to appraise and just picked it up when I was able to. I'd prefer not to drive all this way, and waste my time. I actually liked some of their jewelry and was planning on going back to pick some out. I will not be doing that. It honestly felt like they just wanted another person on their list to send ads to through email or text from the form I filled out.

I have blue color that is fading on the bracelet that was only seven or eight months old when it…read morestarted fading in March 2020. I called numerous times over the past several months and never reached anyone (no surprise due to Covid-19) and was not able to leave a message. I finally emailed them and Mark said he was not going to fix or replace the bracelet. So apparently he has no problem selling crap jewelry from a third-party vendor, Because then he feels like he doesn't have to warranty or guarantee it. Don't waste your money going here.

They helped me with repairing handmade earrings that the post had broken off. Took care to explain…read morewhat would be done, and were finished with the repair earlier than I was initially told. Very reasonably priced for the work, too.

I stopped into Tidewater Diamond with a necklace whose clasp had broken (and I hadn't even bought…read moreit there). Will and another team member helped me right away, took it to their jeweler, and had it fixed within minutes. What impressed me most was that they wouldn't let me pay--just genuine kindness. Afterward, Will showed me around the showroom and immediately picked up on my jewelry style. The whole team was professional and welcoming - I'll definitely be back.

I have always had a great experience at Tidewater Diamond. The service is consistently excellent…read moreeach visit. I had come to have a pair of vintage earrings appraised. I was greeted by Camille Knight when I walked in and she was exemplary. She was extremely helpful and professional while evaluating my earrings. Even though I did not make a purchase, I felt like a valued customer and I will return to make future purchases. She even went the "extra mile" by professionally cleaning the earrings! I highly recommend Tidewater Diamond.

I've been in here many times and the service is always excellent. Very friendly and laid back…read moreenvironment. Where this place excels is in its variety and quality of items. I have never been to a jeweler who has so many original pieces and top tier items. I highly recommend this place because you will be looked out for and the owner will make sure you walk out of the store happy with your purchase. 5/5

This business is terrible! I purchased a pair of earrings for my little girl. Her first pair of…read morediamond earrings. The backs kept coming loose. I went back and they charged me for new back. They continue to fall off, so I tried to replace. Owner absolutely would not assist. Rude and unwavering! The only thing I can do is say "I'm sorry, Phil (Madison Jewelers) for going to another jewelry store in haste." Coming to you for help! Madison Jewelers 5304 Providence Road Va Beach 757-200-0609

She is amazing!!!! Does great work very friendly and fair price. I definitely recommend and I will…read morebe going back in a few years to design a new ring.

from now you will be my official place for adjust or repair any watch or jewelery…read more she is fast and reliable with plenty experience my wife love dawn thanks for be soo courteous and kind the world needs more people like you.

Always gracious service in the Hampton, VA Kilgore store. 92-y.o. Dad just needed a battery change,…read moreso they took care of this very courteously.

Fake ass people working at greenbrier store. They nice until you buy something. Go back after that…read morethey act like they don't know you .

They were friendly and didn't make me feel weird. It was a comfortable experience and would…read morerecommend.

First time pawning. Felt embarrassed that I had to try and…read morepawn something. They were very kind, polite and welcoming!