Time flies and the milestones in life click by. This is my second/updated review for Hilton…read moreVillage Goldsmith and again, a continually fantastic experience. Wedding ring purchases went smoothly and both items are flawless. She ordered the matching band to her engagement ring (everything was on file). I purchased a plain band and couldn't be more happy. edit: I had to have my band sized up a bit. He was able to do it in the store in just a few minutes! We did also have to have her band modified a bit to more perfectly match the engagement ring. No problems or worries.

So kind and transparent! They showed me my diamonds under the microscope and how some of the prongs…read morewere loose and needed to be repaired. They were very complimentary of my ring, and they never suggested that I needed to do something expensive (like get my ring reset because the prongs were loose...) anyways! Loved them and would totally go back :)

Very nice and polite people…read more Amazing and quick service. .

Decided to check out this place for a gold necklace for my husband after reading the reviews. And…read morethey were right! Service was impeccable and the owners were patient, helpful, and communicative. Prices are also very fair. I 100% will recommend this place to anyone as well as will use them again if I'm ever looking for jewelry!

Such an amazing place rofael is a great jeweller. He has an experience withtge most kinds of…read moreJewelery. He can fix anything in about 15 minutes and he try his best to help his customers. You can't leave the store without Make you satisfying and happy And the most important thing about this place that they have an affordable prices in the whole area no one can beat their prices , he take care of my two diamond brings thank you, Mr. Rofael and your wife.

A tiny diamond fell out of my engagement ring and I went here to get it repaired. He did a fabulous…read morejob and I got my ring back in less than an hour. So grateful to have my ring look as good as new! Totally recommend to anyone who needs a jewelry repair!

I am very disappointed. I went in this evening to inquire about a new movement for my watch. The…read morelady behind the counter ignored the doorbell at first, and when I finally knocked on the window she buzzed me in. When I told her that I had a battery done recently and that my watch was still losing time, she said that my watch was not worth a new movement, which costs about $125 to $150. I explained that the watch was worth more than that, and had sentimental value and that I had no problem spending the money. She then proceeded to tell me that the watch was running on time and wasn't broken. I explained that I had just reset it in the car before walking in, and she then said that the watch person was not going to get to me for at least 10 days because "there are other people in front of you". I felt like she didn't want my money or business. I purposefully went into a small, privately-owned establishment rather than a chain store, but I feel that I would have had better service and better luck somewhere else. She then walked away while I was in mid-sentence to answer the phone and proceeded to ignore me. If the owner reads these, I would hope he would take away the following three points: 1. As the customer, it is up to me to establish what I am willing to invest in my pieces. It is not up to the clerk to establish what it is "worth". "Worth" is a subjective term. 2. Ignoring a customer and then reluctantly admitting them into the store 3 hours before closing does not leave a good impression. 3. Jewelry is an emotional, relational industry. There was no attempt to establish rapport, welcome me into the store, or in any way make me feel that my business was valued. In fact, my presence was treated as an annoyance and inconvenience. From the 2 locked doors, and the "Rob someone else" sign and the "if we are busy you'll have to make an appointment or wait sign", to the lack of welcome or even a simple hello, it seems like clients are an unwelcome presence. However, based on the giant "We buy Gold" signs, their money certainly is welcome. Perhaps you could just put out a collection plate or hire a robot since personal interactions are not something you are willing to invest in order to gain business.

Update on review, I am now being threatened with legal action because I voiced my dissatisfaction…read morewith my treatment here, instead of apologizing for the ugliness I experienced by the man (who as stated before I overheard speaking and being crass). How very professional. (original review: Wow! I came here with some random coins that I found in a move, not expecting to make a mint, just more cash than I had with them just collecting dust and this place had a good review on yelp. I have NEVER heard someone SO RUDE as the man who works here (owner?). The lady in the front tried to relay what he'd ranted at her about for 5 minutes with various slams to me, but I wasn't having any of it. Walked out with my coins. I'll let them continue to gather dust then take even a dollar from that crook.)

My husband needed quite a few tweaks to his watches, and MFCJ was recommended to us. Great…read morerecommendation!! The staff is super friendly and the work they do is stellar! They are super fair with their pricing, as well. HIGHLY recommended!!

I have blue color that is fading on the bracelet that was only seven or eight months old when it…read morestarted fading in March 2020. I called numerous times over the past several months and never reached anyone (no surprise due to Covid-19) and was not able to leave a message. I finally emailed them and Mark said he was not going to fix or replace the bracelet. So apparently he has no problem selling crap jewelry from a third-party vendor, Because then he feels like he doesn't have to warranty or guarantee it. Don't waste your money going here.

Long overdue visit to envision what would look good on my left ring finger....just in case my…read moresignificant other wants to get down on that one knee or something crazy like that. Came on a Sunday afternoon when many other shops were closed, but I am glad I came here. Immediately greeted once we walked in + paired with an employee who was literally the best. Shoutout to Dennis! So much more went into the process than I thought & Dennis was able to explain everything through and through. Amazing experience start to finish to include the comfy chairs. I love that I was able to try everything on and I wasn't seen as a hassle when I re-tried things on just to see what I liked best. Even better is that I was able to create a profile with them so all of the day's hard work was not lost + my significant other could be sent my profile & in the loop as well. If you're looking for an overall experience where you feel important, this is definitely the place to visit & I would suggest Dennis 1000%.

$300 to add 1 clasp to my solder Cuban bracelet and 1 clasp to my solder name necklace…read more Went to pawn shop same day, $65. IN TOTAL. Just saying, price check first !! Honestly I think he figured I was young, so he was just throwing out prices lol. He's like hmm this one's going to be 149 actually they're both going to be 149. I'm like oh ok I'll come back if that's the cheapest

We love going to the Jared in Newport News. The staff is always so friendly. I love walking in to a…read moreroom full of smiling faces, singing and just having a good time at work. It makes you want to shop there. We made a custom engagement ring from this location. The experience was amazing and working with Amy is always great. You can tell she love designing jewelry as much as I love Getting it.:) I would recommend her to anyone!

My first time here, very nice store and I felt welcomed. Terry helped me with exactly what I was…read morelooking for. I will buy from here again.

She is amazing!!!! Does great work very friendly and fair price. I definitely recommend and I will…read morebe going back in a few years to design a new ring.

Had my wife's first ring I bought her repaired and fixed. Trust me it was in pretty bad shape! Dawn…read moremade my day when she said she could fix it! At an affordable price. And repaired it in 24 hours at that. When she handed my wife's ring back to me it looked just like the day I bought it ! Goin to be a good mother's day for my wife. Your the best Dawn