Don't believe reviews that give 5 stars I have never in my life come across a set of cowboys. Absolutely poor customer service, one item never arrived, one item was opened and the third was missing 20% of the conditioner due to a leak prior to posting. I sent photos and was told they checked CCTV and trusted their suppliers and the products were of a great standard. How disrespectful to a new customer- I will never order from Pak Cosmetic again! read more

Whether you're having a bad hair day or just bored of your hair, Paks is the place to be. With 3 shops in Finsbury Park specialising in everything from haie extensions, hair products and cosmetics- Paks is definately a one stop shop for all your hair and beauty needs. If you want to transform your mid length hair to Beyonce style waves head for the weave specialist store. Choose from either synthetic or human hair, platinum blonde to cleapatra black, 16 inches to 24 inches and begin your hair makeover. Accoding to some of the staff supermodel Naomi Campbell purchases her luxury Remy hair extensions from Paks. I have never seen her there, just a few wannabees, but I have seen Oscar nominated Brit actress Sophie Okonedo stocking up on hair products before her appearance in acclaimed Hotel Rwanda. One of the best things about Paks is the great restaurants nearby, the Caribbean food is particularly good. Once you visit Paks there should never be a reason for a bad hair day! read more

Pak Cosmetic Centre - Cosmetics & Beauty Supply Near Me - London, XGL

I am black, and can't always find 'my' type of hair products in a Boots or Superdrug, at least consistently. I did some online research and came across Pak's. Upon visiting, I found the customer service here to be downright rude, very intrusive and extremely lacking. I was followed around the store by two to four men at any given time, and stared down from various corners when I was simply perusing the products. When I went to pay, the man at the counter threw my items at me. I also sensed that I was being spoken about unfavourably in another language. It made me uncomfortable. It was apparent to me that there exists a real disrespect and disregard for customers of color. I felt totally demeaned after visiting this place and would not return again. To their credit, they do have a lot of variety and hair products from around the world. There were two huge stores, one devoted to wigs/weaves, and the other to bath, body and primarily, hair products. Both are located on Stroud Green Road, across the street from each other. However, I believe in being direct, truthful and real. I cannot support them in good faith, and choose not to given my experience. And I would urge other black women find a black-owned outlet in London, or order from one online. read more

When I was packing to move to London six weeks ago, I decided not to bring hair products because I figured that I could buy them here. I assumed that my local UK equivalent of CVS, Walgreens, or Rite Aid (read: Boots) would have an "ethnic hair care" section, or at least carry Palmers products. Nope! After visiting *several* Boots and Superdrug locations, I was sorely disappointed in their lack of diverse beauty products. Praise Jesus for Pak! The four Pak stores in this Centre stock every Afro, Caribbean, and South Asian beauty brand you can think of. They even carry natural hair care brands. I was very pleased with the numerous options and well organized shelves. I only gave Pak four stars because they don't carry virgin weaving hair. Yes they offer tons of remy, but no virgin Brazilian, Peruvian, etc hair. With so many stores in this cluster, I hope that Pak expands to higher grade hair in the future. read more

Paks Cosmetic Centre is part of the Paks empire (Paks Wig Centre is across the road) that occupies much of the beginning of Stroud Green Road. Whilst there isn't much excitement to be had buying men's health/beauty supplies (another blade Gillette? You minx) I thought Paks worth mentioning nonetheless. It has an incredible range of beauty products from across the world. Finsbury Park has a big Afro-Caribbean population and this is catered for (both men and women). So if you're looking for any international products, having difficulty finding Black hair and beauty products, or just curious I'd recommend Paks. read more

Was visiting London for a few weeks in hopes of moving here next year (which I will be!) But I had to make sure that there were a few african hair places that sold good products. I'm beginning natural and so a place with a wide range of hair products that can satisfy my "product junkie" phase, was a must. Had no trouble finding it, and indeed there was a good range of products. I was satisfied with what they had. Although some of the employees were a tad rude, it was probably out of caution of shoplifters. I was hounded a little by a few of them, but I didn't really mind because I liked the selection of hair products and at the price they were at.. I'm sure they were just doing their job. A man who worked there referred me to a great braiding place next door to Pak Cosmetic, and even offered to give me a big discount on the braids (although I had to decline because I wasn't there for that long), but i'll probably take him up on that offer when I return. In any case, I will definitely be returning to Pak Cosmetic for my natural hair needs! read more

Located on Stroud Green Road, just 3 minutes from Finsbury Park station, this chain of Afro cosmetics is a local treasure. There you can find all sorts of cosmetics for dark skins, as well as quality hair extensions and wigs, with prices ranging from £3 to £50. Many dare the trek in order to enjoy these great bargains! read more

I could have easily reviewed the one in Dalston, but this one has a special place in my heart. It's the kind of place that it's only possible to have a love-hate relationship with. Love the bargain basement hair nets and gloves. Hate the fact that it's in mugger-infested Finsbury Park. Love the fact that you can get wonderfully niche afro Caribbean products, like cream that gets rid of shaving bumps, or find a wig in literally any pantone number that exists on God's green earth. Hate the brusque, unfriendly service and the overwhelming sense that the only reason why the staff are approaching you is not to help but to check you're not stealing something, or mugging someone. For goodness sakes people. I have a push bike outside! Not exactly a getaway vehicle is it! To their credit they were the first place to stock decent hair care products from the US; rather than those embarrassing-looking bright yellow tins of junk, or hair creams that looked like green Vaseline. They need to chill out though, or move to somewhere less crime ridden. Try Kensington. read more

I will never buy a products here anymore. Their products are cheap crap and would I ever dream of buying or using any of their stuff on my skin, not anymore. I bought a Tend Skin products online can you believe i was sent a product which is expiring within 1 months. I contacted them and they refused to send back my complete money for the product. My advice for you guys is to always check their expiring date before buying a products if you still choose to buy. As for me I am boycotting Pak Comestic! read more

I use their online service, which is pretty good considering there are very few online shops in the uk that offer an extensive range of surfaces. But my goodness, their customer service is simply shocking. They are extremely rude, borderline offensive and downright arrogant. I called for example to ask where my delivery was as I paid extra for the next day delivery. All the caller needed to say was something along the lines of "I am sorry but next day delivery only covers Monday to Friday". Instead I got a condescending "WELL, if you LOOKED at the terms and conditions it clearly STATES the answer to your question. Did you check? WELL, why don't you have a look and try reading it perhaps?" This isn't the first time I have had dealings with customer services and felt a bit annoyed at their tone. Another incident was when I ordered extensions in one colour (black) and they sent me a light brown instead. When I called to ask to change them I was told "Can't you just use them?" So all in all, yes for a good range of items. No for poor shoddy, arrogant customer service. read more

I regularly buy black hair products from Pak's Cosmetics online, and there is always a discrepancy about the price they have on their products and the price on the invoice I receive as I am always charged more on the invoice. I called up Pak's and spoke to a rude person who refused to give me a refund as she said the price I was charged was the price in the warehouse and not the price I saw online. I have also had this problem buying directly from Pak's as they charge you more than what the price is on the product, and I have had to ask for the correct change after paying at the till. Please double check what they charge you, as you will be short changed when paying for Pak's cosmetics. I will now take my business elsewhere as I have continuously had bad experiences at Pak's cosmetics and you just can't trust them. WATCH OUT. Sherry J read more

Pak's Wholesale (Online) - DUBIOUS!!!: I had a horrible experience shopping with Pak's online. The items not only took forever to arrive, to add insult upon injury: 1. They sell EXPIRED PRODUCTS! 2. Pak's Wholesale sent me the wrong products 3. All the products were expired products, except for one. This is a DUBIOUS online company to do business with. All they are interested in is taking your money. They show items online as available even when they do not have it in-stock. They keep your money and send you a different item. OK, if you are sending me a different item, let not have expired!!!! I tried calling Pak's Wholesale several time to lodge my complain and ask for my money back. Unfortunately, NO ANSWER! Sent messages to the customer service to date there has been no reply!!! DO NOT DO BUSINESS WITH PAK'S WHOLESALE!!! Pak's Wholesale is a DUBIOUS COMPANY! They have no scruples whatsoever! They took my money and not only sent me WRONG PRODUCTS, the products were EXPIRED PRODUCTS!!! read more

The neighborhood is rather sketchy, but when I lived in London I would travel for miles just to come to Pak Hair. They've got the best selection of hair extensions in London. read more

Alot of products in stock however staff can be rude and impatient and most items are over priced in comparison to other beauty stores selling the same items. read more

Paks may have the largest selection of brands and products available but i will never shop there again.Terrible service,especially when ordering on-line. I payed £8 for next day delivery only and bought £65 worth of products only for my items to come 4 days later,when I called to complain about this and ask a refund for the delivery charge.I received NO apology and was denied a refund flat out. When you actually go in store,all the staff just STARE at you and speak about you in their own language(its run by Asians)as if you cant tell they speaking about you.Customer service is BEYOND POOR,i am sick and tired of them and have decided to never shop there again,and i am talking about all their branches. Id rather go somewhere else and pay a little extra then go to them and be disrespected and have my time wastes.They sell products and items for black (although some white people shop there too)people yet know nothing about it or show any respect. I strongly advise everyone NOT to shop there. read more

Awful customer service. I witnessed them being rude to afro carib customers. I thought they were actually quite stupid for being rude to afro carib customers who are their main customers. If I were black i would have boycotted the shop. SO RUDE. Anyway, the price was reasonable but compared to other shops that I've been too the hair quality is poor... However you get what you pay for. i still cant believe how rude they were. lol read more

This company's customer care is appalling. I had a problem with a double order and after countless phone calls and emails, the problem was not sorted. I am out of pocket now on delivery costs, but basically for Paks this is ok!!! I would never order with this company online ever again. Beware!!! read more

I visited the Wig Store and was told I couldn't try on the wig. It wasn't so much that threw me off, it was the lack of professionalism. This is London, we don't do business in a way that is impersonal and impractical. Customer service is a huge part of what we're about. i am regular wig wearer but I was rudely rejected for what reason? Why would I spend £500 on hair I haven't even tried? I wonder why he said no. The men in the shop then began to argue amongst their selves. One of the colleagues said to the other 'Who are you to judge?' in reference to the situation. I wonder if this was a cultural/prejudice thing as to why he said no. Either way, it was rude, unprofessional, disgusting and made the shop look disingenuous. Most of their wigs are tacky nonetheless and do not last. You're better off going online. I will not be back at the wig store. I cannot speak about the other stores where the men are usually lovely and not as intrusive as men in afro hair shops are. If you can't respect me as a customer, then no I'm not going to further your business by giving you my hard earned money. Don't give your money to people who don't respect you. read more

Very disappointing experience with Pak cosmetics recently. I ordered some items from them and they sent me 4 wrong items out of the 7. After I called them and sent them proof, I had to chase them up to get them a response at which point they tried to make it seem like the mistake was mine when it was actually theirs! I will no longer be using them as I have found that have no customer service or etiquette in handling mistakes made by themselves and turn around and try to blame it on the customers! Very very disappointing read more

I love the range and varieties of products but I wish the staff are friendlier and more helpful to client rater than giving discomfort feeling keep their eyes on clients and follow clients to every corner. read more

This store on stroud green road is the best. its has all sorts from hair products to body products and wigs.. it sells weave and different colour dyes for ur hair.. There aint nothing u cant find here as they stock almost everything.. there great.they opn at 9am till 8pm which is very good and its located near a train and bus station. read more

Overcharged me and refused to give the difference back even though the label was still in and had the receipt crazy rude robbers

DO NOT GO NEAR, WILL RIP YOU OFF. Dont deliver the items you have paid for and dont respond to your requests for help. Just a CON company, avoid them read more

So sorry but I have had such a bad experience . Ordered products online on the 7th of January 2015 and today 21st, haven't received products. One excuse after another. Now asked for a refund and the message I am getting is the products were delivered somewhere else and it's on its way to me. OMG!!! All they are interested in is keeping my money. Customer services even with online customers is zero. Have spent soo much money making phone calls to pak over the last week. Disgusted.!!!! read more

Dont purchase from the pak online store. I ordered 3 products from them. One product was out of stock (which was not reflected online). They emailed me that it was out of stock so I replied when can they expect to have stock. Instead of replying or asking how they should proceed with the order, they sent the order. the "out of stock" product was the only reason I made the order, the other 2 products were non-essential. Lack of communication on their part and I dont trust them to order again read more

This company is absolutely useless! Their employees have no idea about orders and hair extensions. This happened to me when I ordered £77 worth of hair extensions online; I went from one problem to the next - from having to pay for the next day delivery, getting different information about my order from their customer service, to being told I could not have my extensions on the day I needed them (despite paying for next day delivery 4 days earlier! Please, please, please do not go to them for products, their employees are rude and have no idea about what they are doing. I wouldn't even dream of going to their stores if their online service is this bad. Please people, avoid the headache and look for your products elsewhere. Never again! read more

these people are just another disorganised outfit i bought goodsfrom them online and never received them, but still had to pay postage apparently if you are not in for delivery the parcel gets sent back; you either pay another fee for postage or get a refund minus your postage what sort of establishment does that read more