My wife did not like the product, so I had to print off a return form online and then take it to UPS and pay to ship it to them. Pay for shipping both ways and then they say it will take 30 days to process the return. They received the return 21 days ago and still asked me to send them the tracking number to look into my return...seriously? read more

if I could I would give them 0 stars my grandmother ordered some pajama's for everyone for the holidays and this is what happened: 1. the sizes are way off, my grandmother is a tiny woman and the pajamas she got engulfed her. 2. they did not send a receipt or return form with the package. 3. You have to order the same size to get the deal. Are you kidding me I understand it is the holidays and they are gift sets but don't say you can save when really you can't. 4. the lady that she talked to was very rude to my grandmother and talked to her like she was 5 years old. 5. they said one pair would come in a nice little case and it didn't. Also one came a size bigger than she ordered. We will never order from this company again! Very disappointed, cute pj's but not worth it. they screwed up her order so bad all is going back. this company is sloppy and rude. read more

This is by far the worst experience I've ever had when buying something for my wife on Valentine's Day. I ordered 2 pairs of pjs for her along with brownies, personalized bag, and candle for $200. They didn't ship one pair or the brownies. They offered to ship the correct order out but it wouldn't arrive until the 16th. They are notorious for screwing up orders and having unsatisfied customers. It's a wonder how they are still in business. This is the one year I wanted to do something different than Sherries Berries even though she loves them. Never again. Back to Sherries Berries next year read more

Worst customer service in world. They do not answer emails or phones. On hold and I hung up a couple times. Tried to contact customer service via their website on their former. I tried 5 times but could get it to send. Seems like a fly by night group, not concerned with customer at all. Do not deal with them. read more

Fun pajamas, bad customer service. In the process of ordering the pajamas, I was asked to create an account. This seemed to quit the ordering process. When I checked under "my orders" I didn't see anything, so I restarted the order. Two sets of pajamas arrived and I was charged twice, but there is only one order listed on my account. I filled out the customer service form on the website, but no response so far. When I call the phone number I get a busy signal or go through an automated menu, then the call drops. Now I can't even log into my account and I can't reset my password, which I know I did not forget. Good luck if you decide to order! read more

I had ordered once before and the pjs were fine. I ordered another set - different style. Received them today. They had obviously been worn. The pants were heavily pilled, tag was shredded and they smelled heavily of fabric softener. Very disappointed. So glad that I did not order as a gift. That would have been very embarrassing. I am always looking for nice pajamas and was hoping that I had found a great option. read more

Do not purchase!!!! Very disappointing. We received Christmas PJs at the end of November and were very excited to wear them for Christmas. My husband's pair was too big so we completed the return document and sent it in as their site requires. It took 12 days for them to process the exchange request. We called and emailed about it and were assured it would arrive Dec 18. On Dec 22 we still had not received them so we emailed and were told they arrived on the 16 by fedex. However the email we received previously with tracking information was from USPS so that didn't match up. we emailed them back saying we did not receive anything and have been getting countless packages from Amazon during that same time frame but didn't get anything from Pajamagram. We didn't hear back so we called. We were on hold for 23 minutes and then were prompted to leave a voice mail!!!! We didn't even get to speak to a representative. We are so disappointed. It was such a sweet and expensive gift to be gifted and now we won't have them for Christmas despite our sweet friend sending them out over a month in advance. Who knows if we will ever even get them. They have very poor company policies and processes. Would not recommend to anyone ever. read more

After hearing their ad on the radio and having good experience with vermont teddybear I figured I'd give it a go for Valentine's Day, although there was a hic-up with the delivery they made up for it with a apology and a rebate thank you for making this right, I'll definitely be recommending them in the future read more

After a poor review, I was contacted and provided the best customer service imaginable. The pajamas were replaced even before the returns were received. That's unheard of today. I'll be back. read more

Great product, great service. I'm guessing they get it right most of the time and the few times something goes wrong the tendency is to jump on yelp and complain. I'd order again, thank you PajamaGram wife loves the pjs! read more

Pajamagram Ordered on 2/7 for guaranteed delivery on 2/14 and paid the extra cost. Continued to receive e-mails from Pajamagram through Monday 2/13 guaranteeing delivery on purchases made by a certain time on 2/13. Consequently, I was very concerned when my wife's Valentine's gift had not arrived by 7pm on 2/14 so I called the company and was informed that the item would be delivered on 2/15. Very disappointed as plans were made around the gift. At no point did they inform me of any potential delay, but they did continue to advertise guaranteed Valentine's Day delivery. Purchases from this company are for special occasions and on-time delivery is the minimum customer service expected. Shame on them for continuing to advertise guaranteed delivery when they knew they could not deliver and shame on them for not advising customers when there is a problem Update with 5 stares I was very impressed by the company's quick response, apology and resolution. The customer service was exceptional. The item was received on the 15th and was as good as expected. read more

My husband purchased a set for me for christmas, i am 5'9" and weigh 148 lbs, i wear a size 8, medium fits if not large on me, the bottoms were tight and the top was humongous, we returned them obviously, but not after paying for shipping and handling BOTH WAYS!!! The waistband was twisted and the elastic was not attached in the pants, dont purchase! read more

I see now that I'm in the same boat as everyone else. I want to do a simple exchange for a different size, but I'm unable to get a hold of anyone via phone, chat or email. This is very frustrating for everyone and god awful customer service. The way to go about this now, is to go to the below link and fill in a return/exchange form and send your item back. Make sure you have tracking on the package and hold on to it. If you don't receive a refund or your exchange you requested within the allotted 2-3 week time frame they posted, then place a dispute on the charge with your credit card company or bank. As long as it's not in your possession any longer and you have proof that you returned the item, then they should process the dispute request. http://www.pajamagram.com/stress-free-returns Good luck to everyone. read more

I have never seen such a horrible returns process. I sent the $140 set of pajamas back on Dec 17. They were rec'd by the company on 12/22, they still will not issue me a refund. They claim it is a 5 week return process, even with a verified tracking number and credit card charge. Not to mention I had to pay $15 shipping to return their product. Every time I have had to call, it is a 20 minute wait until they finally ask you to leave a voice mail which never is returned and they hang up. read more

Too bad. I have been ordering my daughter Christmas Pajamas for 12 years now from them. This year, they lost the order, and have nothing to replace it with even though they charged my card for the full amount on the 13th of December......No notice, no nothing. I called them on a hunch that something was wrong. The only reason I ever bought there was I grew up in Vermont......I guess there is no reason to buy from them any more. There is nothing special about them anyway. read more

Amazingly bad customer service. Had really cheap material, and sizing was bad on the hoodie footies. Ordered this for my wife, and they came in baggy, which she actually like a bit. It was comfortable. She reached down to pet our dog, and the seamed ripped in the butt of the PJ's. They were baggy, and still ripped. So I wanted to voice my displeasure with the company. This is why you should not do business with pajamagram: Customer service does not care. They refused to acknowledge any complaints. Phone, email, and website reviews. They are crooked, apathy on all accounts. Here is why they are crooked: THEY REMOVE ANY WEBSITE REVIEW THAT IS NOT FIVE STARS!! You can look for yourself. No item has anything other than 5 stars. I know they have some, because I wrote at least two. This tells me everything I need to know about them. No more. read more

I paid $19.99 shipping for pajamas that were supposed to arrive before Christmas. They arrived 12/27/18. Every time I call customer service, they are either closed or unable to answer the phone due to unexpected circumstances. Very disappointing! read more

paid well over $100.00 for a pair after a week stitching was coming out of the pocket and sleeve emailed them about this never got back to me called was told someone will get back to me . never did read more

I'm an on-air local television personality and I will be posting on my social media page with 2500 followers to NEVER ORDER FROM PAJAMAGRAM! If I could put zero stars I would. My poor boyfriend spent hundreds of dollars to get me my holiday gift from here. As soon as I opened the box it had a cheap smell, like cheap clothes usually do. The material looked cheap and didn't even feel soft. The clothes are also Made in China and way over priced. I wish he looked at the reviews here before buying it. He said he bought it cuz he saw that moron Sean Hannity advertising it, and assumed it would be good quality and made in USA. I hate Sean Hannity now and I definitely hate PAJAMAGRAM read more

Just ordered matching pj's for my grandchildren and their Dog for Hanukah. Thought it would be. So cute for them all to have matching pj's. When I went There a Week later my granddaughter, size 6, put hers on to show me. After one wash they Shrunk so much they barely fit! The material was cheap and Disgusting! The 12 mo size for the baby, who would normally wear 6 mo. Size but they were out of it, barely got into his! I am sooo disappointed in this place, never again! And I paid a fortune for these cheap pajamas! I will see about a refund After the holidays! Do not use this company, boo on them for making such a cheap, crummy, and very disappointing product! read more

Pajamagram - Women's Clothing Near Me - Shelburne, Vermont

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I have never been a purchaser from this website, but I was charged a large amount to my debit card to this merchant. This review is based off of how the "customer service" department handled the situation. I expressed my concerns, and gave my information to no avail. One phone call to chase, and trip to the local branch later, I was issued a new card with a refund. read more

The worst customer service ever! I spent over 250 dollars for personalized pajamas and paid extra for the organza style gift boxes. The gift boxes arrived completely damaged. I understand that this sometimes happens during shipping, but when I called to see if they could send replacement gift boxes, they said that it's not their policy. I was told that I would have to fill out their return form and it could take 3 weeks for them to process it. That's silly because I don't want to return anything. I want them to replace damaged gift boxes. Since these were Christmas, I couldn't wait 3 weeks for the new ones to arrive. I was so disappointed! I would have just shipped everything back and bought different gifts from someplace else, but since I had personalized the pajamas, they aren't returnable. Also the quality of the pajamas are lacking. read more

I am sorry to sound harsh, but these pajamas were advertised as soft as a bunny. They felt like cardboard. They were suppose to arrive before Christmas, but did not make it. read more

Valentines Day Fail. I ordered a $117 pajamagram package on February 7th , 2017. Selected Valentines Day delivery and paid a $15.99 shipping fee. . Website says delivery time takes approx. 5 days so I thought it would either come on Valentines Day or two days early since I ordered a week before Valentines Day. I just checked the tracking since my package has not arrived and it says scheduled for delivery on February 15th. A day late and the day after the holiday. Epic fail on your part Pajama Gram/ Vermont Teddy Bear. This was my first and last time doing business with them. Total let down. Now I have to scramble to get a gift during work hours and will be sending the pajama gram back EDIT: After this review PJgram reached out to me, apologized, offered a refund on shipping, and even offered to call my wife to apologize for me. I appreciate the gesture very much. After receiving the package and giving it to my wife she was so happy and loves her new pajamas. Other than the shipping delay, everything was perfect. I will in fact consider doing business with them again as these kind of things happen and I'm happy to give a 4 star rating now. read more

Bought these for my wife and they were the wrong size. I have tried to contact pajamagram a dozen times to get a refund. The product has been sent back and have still to get my refund. read more

Wish I could give a half a star. After contacting their customer service, explaining in great detail what happened, I got a response. Dear Larson (mispelled name), I'm sorry you are not happy with our shipping options. Their shipping options were fine. Had they shipped when their website promises they will ship, I would have received them on time. To not care enough to even get someone's name right was just icing on the cake. Seriously, if you are considering ordering from them, at least do a search for Pajamagram complaints. And consider yourself warned. read more

I would give zero if I could, They suck. I ordered pajamas for my wife for Christmas. She just didn't like them so I sent them back. I addition to spending $9 to send them back, they kept $15.99 of the refund for my 'shipping' even though when I bought the pajamas the shipping was free. F this company, they are the worst at customer service! read more

I placed an order on December 20, 2018 with the special shipping costs to arrive before Christmas. It arrived at my 87-year-old Mom's house December 26. I filed a complaint web form on the Pajamagram website, but heard nothing in return. I called and the customer service rep blamed everything on FedEx. I had received no confirmation order email or a tracking number during the entire process. I was told my special shipping charges MAY be refunded in 5 days. DO NOT ORDER FROM THIS COMPANY. read more

This is the worst company ever!! Terrible customer service!! Hate everything about them!!! Do NOT bother shopping here. Everything runs WAY too big (if you're small to normal size) and if you personalize something, forget about it!! You are wasting your time!! They don't care to rectify the order, they don't care. They goofed on my pets order and sent a human pajama instead. I will NEVER shop here again. Lost $71 here today!! Terrible!! read more

Quality not worth the overprice. The red flannel top PJ's left red dye all over our bed linen.

Too bad there's not a way to give zero stars. I ordered a Christmas set for my wife and got a monstrosity big enough for me with a hood and footies. I've been trying to make human contact since Dec. 25. Email form is unanswered, one "customer service" line is out of order, once disconnects. Of course, the sales line goes through to a human, but its a call center in NC, and they're unable to help. I did finally get on hold using another option in a vain attempt to reach a human, but after 15 minutes of hold and several recorded messages about how bad pajamagram wants to hear from me, the line went dead. $70+ down the drain and an attempt to win a star from my wife along with it. This company stinks. read more

Paid for Early Christmas delivery that failed to deliver in time with no status updates or response from the company.

Thanks to a blitz of sports radio advertising, I received this gift from my husband for Christmas. The pajamas were made of a cheap velour material and the onesie was just overall gross. Mechanically, the fact that you'd have to zip down the whole outfit to use the bathroom is a total design flaw. These were promptly returned. For any man who thinks this is a cute gift, think again. And the price is sinful...about $100 with shipping. read more

Purchase anywhere but here. Pajamas are over priced as is personalization and shipping. Customer service is non-existent. The presentation is actually very cheap looking. Do not be fooled. read more

Ok, My husband likes to be a romantic once in a while. Christmas of '10 he ordered me pajamas from Pajamagram. The pajamas arrived in a very nice wire mesh hatbox with blue ribbon. However, they sent the wrong size....husband ordered an xsmall and they sent a large! Of course it cost a fair amount in shipping to send it back. I liked the flannel pj's and matching lightweight robe well enough that I accepted an exchange. Oh, yeah, the exchange took three weeks! Christmas, 2011, hubby once again gets roped in by the commercials to buy the pink hoodie footie and sexy tap set. The pj's stated small but were waaay too large...plus the fabric was pilling and shedding! I again called PJG and arranged for an exchange. As others have mentioned, not only did we pay for the shipping for the item the first time but I paid over $10.00 to ship it back! Oh yes they do not have shipping labels, duh! Then...and here is the kicker....PJG states on their website that it will take 4-6 weeks to receive a credit back on your charge card. This is a scam to take this long for a credit. I told my hubby, no more, please. We have Victoria's Secret here in Seattle as well as a number of Nordstrom's and Macy's with plenty to choose from and none of the headaches and hassles. PJG needs to take a lesson from Amazon.com and especially Zappos as regards shipping and customer service. read more

My husband was taken in by an ad. The PJ's arrived on time (for $20.99! it should have!). There is nothing special about these PJ's to warrant $60 price tag. Mine were too big, so I thought it would be no big deal to exchange. It is Monday afternoon, and they are closed, even the ordering dept (open 24/7) is closed. No return label included. Why are they closed in the middle of a business day? read more

If I can give 0 stars.. I would. Hubby wanted to surprise me with PJs for Valentine's day. I received a Pajama gram. The thought was cute. But I was extremely upset that the PJ's looked like something you get at a swap meet for 10.00 for the set. (He paid about 100.00 for each set) . He got two. They run very big. Almost offensively big! :/ I would not recommend this to anyone. Save yourself the disappointment and go to Victoria secret. read more

I got my family these pajamas for Christmas last year. The sizes run so big, huge. The material is not soft at all. Way overpriced.

UPDATE: One of the zippers on my leopard footie jammies broke off. :( Boo! So, last night I chatted with Miranda B. and she was SUPER helpful! She said they would send me out another set for free and I didn't need to send back the old ones, as they would just have to toss them out anyways. She was really sweet and helpful and I couldn't ask for better customer service :) I am just shocked they didn't offer to repair the broken jammies, instead of sending a new pair out and get this, BY FRIDAY!!! It's Wednesday now! I'm super stoked with this company and will keep looking at the catalogs and hope to make another summer purchase soon! Thank you Miranda B for all your wonderful help!! (old review I never finished!) read more

If you really want to order from this company go to Amazon and buy it there. The prices are cheaper and shipping may be included.