I hired Sir Grout to service two bathrooms. Initially, I was pleased--Fred was responsive, and the…read morework was completed in a timely manner. However, I am now experiencing an issue with one of the bathrooms, and despite multiple attempts to contact the company, I have not received any assistance. Based on this lack of follow-up and customer support, I cannot recommend their services.

Sir Grout of Branchburg, were a pleasure to work with. We needed to have tiling in the hallway,…read morekitchen and a small bathroom all cleaned and sealed. Fred, the sales rep, was extremely knowledgeable, prompt, polite and came in with a reasonable quote. Tom, arrived promptly the following morning and did a wonderfully thorough and efficient job. He gave us useful advice on maintenance and care of our floor. Our old tiles have been transformed.

We read the 5 star reviews and were super excited for their help. These reviews are misleading. The…read moreteam simply walked out on the job with no proper explanation other than not feeling it. TLDR: this is a low integrity team. I flew across the country to support my dad as he was receiving medical attention. It took a lot of time and energy to be present for their help. Here's what happened. Chris and his colleague showed up late. Three minutes into our conversation, Chris asks about payment. It was disconcerting as the job had yet to start and the payment was already arranged. Nevertheless, Chris and his colleague start setting up and we start gently asking questions about their process. It was our first time experiencing their work and we wanted to learn more. In the middle of setting up, Chris went outside. When he came back inside, he shared that he spoke to his boss and that they will leave the job. They didn't think we were a fit. I was shocked and expressed frustration. He had already came by in the past and approved the job. I had traveled across the country to be there. I asked for an explanation as to why. I was blown away: he had no explanation to share other than repeating himself. At one point, as I tried to understand why, he expressed something along the lines of not feeling it. I asked to speak to his boss and he refused to share his/her name or his/her contact information. As I expressed my frustration, he started to ignore me, packing his tools, chiding me for being frustrated for him leaving the job. This is backed up by video footage, including an apology--right before leaving--from Chris for wasting my time. It seems that our basic questions triggered a fear for them of losing payment. Thus, they decided to abandon ship instead of showcasing integrity for respecting their commitment. Afterwards, I called their office, sharing the story with a manager named Jenn. She said they'd call right back. It's now more than 24 hours. No call back. I'm sorry to say, this is a low-integrity team. If you're willing to take that risk, buyer beware. They may respond to this review, trying to mischaracterize our frustration as a turn-off to them. I want to be clear: we were kind and courteous in welcoming them to our home. We simply needed help and were willing to pay. We lost time, energy, and money to accommodate them being there. They came and left with little compassion for us. This is the last group of contractors you want in your home.

This company is a big RIP OFF! I had Anthony Armato come out and give me 2 quotes ( he never gave…read moreme one in writing until after the job and I complained) which the one was for almost $3000.00 for the entire floor! I went with the lowe r quote for $500.00 which was just the area around my work island where the grout was the dirtiest. The young kid who showed up repaired several grout lines that had to be repaired but never put the grout color on. Prior to that he told me that I should have the rest of the floor cleaned to match which was another $300.00. So I paid almost $800.00 to have 9 grout lines repaired and my floor looked the same as when he came except now you can see the difference between the old grout and the few lines that are new. I complained that day and he gave me $50.00 off and after calling the company to no avail I contacted the BBB to file a complaint and Sir Grout never responded. This is THE WORST service company I'v ever dealt with! Small claims court is next.

These guys did such a great job with a difficult project. These 100 year old marble floors now look…read morepractically new. Thanks! Marc DeSouza House of Magic Glenside, PA

I was very happy with this company. We used them to restore marble in our primary bathroom instead…read moreof replacing what was there. They were easy to deal with, and their technician was kind, worked hard, and did a great job. I would recommend them!

The service was ok. Rugs were left very very wet for almost two days. The rugs seemed to be…read morecleaned but I really didn't see a huge difference.

Great job. Highly recommend them. Very professional and was a pleasure to do business with them…read more Reasonable pricing too.

Once again they did an amazing job cleaning two upholstery chairs. They also cleaned the pillows…read more Very fairly priced a bargain. Now I don't need to replace the chairs. Thank you so much.

3 rooms of carpets sanitized and steam cleaned in an hour. Good communication throughout process,…read morecrew arrived during window of time provided. The price quoted was a little higher than other companies, and it didn't matter what size the carpet was. Carpet is now brighter and clean without odor. Crew was professional, neat and courteous! The equipment was portable, not one of those ones on the truck. They did a great job.

Friendly knowledgeable and affordable. Quick response and thorough work. Would recommendread more

Matt at Sir Grout, cleaned & sealing a large amount of grout for our kitchen floor tiles. He did an…read moreincredible job. The grout looks like new which makes our kitchen floor look new. Matt was a pleasure to work with from the first contact for an estimate (his price was fair) to the finished job. My husband & I strongly recommend Sir Grout.

I was extremely dissatisfied with the job done by Grout Kleen. My grout looked no different after…read morethe "cleaning" than it did before. The owner became extremely angry and rude when I questioned him on the job. In addition, the caulk around the bottom of the tile is washing away in globs despite us waiting 2 days to use the shower.

I own a home that is over 25 years old and I believe the tile grout has never been cleaned. I had…read moremy doubts that it would be worth even trying to clean it. I contacted Dave at Grout Kleen because a neighbor had one of his trucks in their driveway a couple weeks ago and I thought I'd give it a go. She also gave me a 'thumbs up' on their work and I thought at that point it was a no brainer... Dave came out ON TIME to give me a more than fair (I thought) estimate, and we had our kitchen and one bathroom done. The gentleman that came to do the work was early and very professional and worked diligently and above all, "clean"!! No marks on baseboards, and virtually NO signs that he had been in my house...with the exception that our tile and grout looked NEW afterwards!! Kudos to the folks at Grout Kleen! I would, and WILL highly recommend them to friends and neighbors.