Let me say this is my first review. I absolutely love this store, but I am very frustrated with my family's last purchase. We bought a beautiful table and dog kennel. Took table that night off the floor. I absolutely love it!! Planned to the get dog kennel the next day. My husband went to pick it up and realized that it was to big for the space it would be fitting into. It just So happens that the husband/wife combo selling the kennels were at the store and were really nice and said we can fix that; we make them all the time. So he went back and actually downsized kennel and got little bit of money back however it still was like 500-600- we have receipt. The plan was for them to drop it off in bout 2 weeks. Two weeks rolled by, nothing. 4weeks, nothing. Ok, things like Covid happening. I get it. As I am working in hospital the entire time. Just let me know. Months go by, multiple excuses. Started this in Jan. Finally get in touch with them and we say look no worries just reimburse us. I know it's crazy. They were like no, no we are out of town we will meet y'all soon at store. Next time that they set date my husband went up there and they aren't there he asked clerks and they said they were here earlier but not now. Also, they have already sold 2-3 kennels today or this weekend. When we got in touch with them they said you must have misunderstood us ; when we said to meet up there because we were out of town??? Really. Now we get no response at all. All we want is our money back. They got there money and we got item for it. Not fair. This will be the last time I pay upfront until I get the product.
Like I said I love this store, nothing against them, just be ware Of people selling dog kennels. I hope it doesn't happen to others. I was really looking forward to putting mine in my house and had it all figured out. I was super excited about it and now I don't have the money to even do something with that area. Just keep eyes open. I am naive and I trust everyone, at least until they prove to me that they cannot be trusted. Otherwise have fun at that gorgeous shop! It's a shoppers dream read more