Extremely disorganized business with a shockingly unprofessional owner. We registered and paid in…read moreadvance, but when we arrived, they had completely botched our enrollment due to their own administrative errors. Instead of apologizing or trying to fix it, the owner became incredibly defensive, hostile, and rude. They do not take accountability for their mistakes and lack basic customer service skills. I have heard that the place has gone downhill since the change in ownership and now I completely understand why. Very unfortunate for our small community.

We've been loyal customers of Mimi's Crafts for over 20 years, visiting regularly with my…read morehandicapped mother and aunt, who have always enjoyed painting keepsakes together during visits. Sadly, since the new ownership took over, the experience has drastically gone downhill. On their most recent visit, they were told--quite abruptly--that moving forward they would only be allowed to come in twice per piece, and that painting must be completed within six months of purchase. This was never a policy before, and the way it was communicated felt aggressive and unwelcoming. Disheartened by the interaction, they decided it would be their last time visiting Mimi's. To make matters worse, when they were called to say their pieces had finished firing, they were informed one of them had broken--without a hint of an apology. The only "resolution" offered was a gift card for the original value or nothing at all. When they went to pick up what was left of the piece, the owner was present and still didn't offer a single apology. This is not the kind of customer service or family-friendly environment we used to know and love. It's deeply disappointing to see such a treasured place become so unaccommodating and indifferent toward long-time customers. We will be taking our business--and our loyalty--to one of the many other paint-your-own studios in the area that still prioritize kindness, flexibility, and community. And when leaving a review on google to express these issues, it felt like we were responded to with a chatgpt answer, because it wasn't even being addressed to the correct person. Which felt even more impersonal.

Great staff. Fun projects whether you want to paint precast ceramics from their big selection or…read morehandbuild your own. They offer classes and have adult nights when adults can bring their own food and wine to enjoy while working on their projects. Highly recommended.

Everything was amazing! Perfect customer service and a beautiful experience! My wife came in to do…read morepottery for our 8th wedding anniversary and ended up also making a cutting board! Dee and Marie were so kind. Can't wait to come back!

Great place for a date or a family outing . We were…read moredefinitely not disappointed . They're so many choices to pick to paint . It's definitely a great place to bond & take a memory home afterwards . Recommend 10/10

The studio near our home was closed so we decided to take a short drive and check this place out…read more There is a sign at the entrance to the plaza, but there wasn't good signage in the parking lot , only the light up sign in the window which fortunately caught the eye of one of the kids. They have ample seating and the place has great lighting. Unfortunately, they only have a small selection to choose from and the prices on the small pieces are just as much as the larger ones. The paint station is limited, but they do have a lot of paint in the small squeeze jars. I do like that they have several drying stations. The man working, who I assume is the owner was very nice and helpful. Because we live near a studio that is five star we probably won't be visiting here again,

As a local, I highly recommend this spot--I've been about five times! The staff is super friendly,…read moreand there's a huge selection of colors and ceramics. Just a heads up, the wait to get your piece back can be long since the owner glazes everything herself. The only downside is it can get noisy if there's a birthday party in the back, so maybe bring headphones or visit on a weekday.

I spent an afternoon here painting ceramics with a friend, and then kept forgetting to pick up our…read morepieces for months after they were ready -- and they still had them for us! For ceramic painting you only pay the price of your piece and can spend as much time as you need, including coming back as many days as you like before your piece is fired. A little less polished than some "paint-your-own" spots, but with its own special charm. They have a relaxed atmosphere, perfect for families or anyone who struggles with feeling rushed when arts and crafting!

We love this place! Every chance we get to go, we take it, and it has become a tradition to…read morecelebrate my eldest daughter's birthday here, along with me and my youngest daughter. It's a special moment that we enjoy so much. The atmosphere is calm, and the staff are very friendly and kind.

I planned a field trip for my 3rd graders to go with our Ancient Rome unit. We loved making our own…read more"artifacts". Both parents and students enjoyed this experience. I can't wait to take my own kids back to paint! Highly recommend.

Week four of intermediate classes! I love this studio and I'm learning so much!!…read more I got my finished plate and I love it so much!! Worth all the work on it. The water pitcher is halfway finished and we are working on a cup that will fit over the top of it. All very exciting.

My wife and I came here to celebrate our anniversary. We were completely new to throwing, we had…read moreonly painted finished pieces. We booked an hour and a half of pottery. An instructor led us from beginning to end making a bowl. They were very thorough, patient, and welcoming. We sat down on the wheel forming our clay within minutes, I'd say we had our fully formed bowls within 30-45 minutes. They pulled them for us and began drying them for us to glaze at the tables with the turntables. The place was pretty empty so they let us take our time with glaze. Overall a great experience! Would definitely recommend for a date, family outing, or any other event. All of the staff were very friendly and helpful. It's worth a visit and there are memberships available as well!

Cool place to bring out your inner artist and craftsperson…read more Prices are reasonable and it is a good experience. Being in Waterford Lakes Town Center, it is convenient for the area and offers something different to do.

Absolutely amazing experience today! Went in and was greeted by Mia who helped us throughout the…read morewhole session! She explained the process and helped me to mix marble! The studio had a clean restroom and smocks for us to borrow! I love that they have punch cards that you can earn a free item! The studio is bright, cheery and there are tons of options for us to choose from! We will be back and the staff was just so wonderful!

Well as I previously mentioned my daughter took me here for a Mother's Day! It was great but she…read morehas updated me. She was going frequently with friends but the last time she went they were not impressed they felt they were not treated well and ignored so it's . No one should feel un welcomed in any type of business.

This is a great place to paint some pottery pieces at. There are large tables so you are not too…read morelimited on space since they also have snacks and drinks available if you are painting pottery. My girls loved making some pieces for themselves and as gifts. We were able to take our time and enjoy the creative process. It was not crowded when we were there over the weekend and we were not rushed. The staff answered our questions and help make sure we were making the best possible pieces we could. Pick up was easy as well within a week. Got a text it was ready and we drove in to pick up. Great experience and can't wait to go back again!