1.0 star rating
If I could give 0 I would. While Amy is disorganized, I could live with that. I had 3 orders scheduled in a month. The first order was fine. It didn't blow us away but we thanked her, it was cute (but didn't look nearly as expensive as it was). Second order the whole standing thing from the top started to tilt/fail... within hours of delivery. Since I was busy with the party I texted her a picture the next morning. She rudely told me I should have informed her that minute rather than the next morning. Well I assume it happened in the few hours between delivery & when the party started. To be honest, I was busy I wasn't out inspecting her work! So the next morning I texted her. She called (and I missed the call) saying a balloon popped, which is why it was tilted; she said she could fix it and she charges for this normally ) note party was night before.. same day of delivery) so fixing it the next day wasn't great. But that's not the point!!Since I didn't reply within the hour of her call; she then texted me she was out of the area and no longer able to do it. I replied that my hope is she could do something then, since I actually had people comment in person and I got texts the next morning ( which I forwarded to her) commenting on how sad it was the balloons failed and that they hoped it was something I made and wasn't something I paid for. I'm not the type to fight the charge, so I hoped we could resolve this. I would have appreciated an understanding response and a deep discount to my THIRD order this month . Her reply was rude (which is why I'm writing the review) but she did offer a 10% discount to next order. Ummm when paying close to $100 for an order and having had 3 in a month I'd hope for a better response. It's the lack of customer service. The complete lack of caring we were disappointed that irked me and had me write the review. See the texts. I'm
Amazed at how rude this is. I'm the customer and I kept trying to make it right. (I can't seem to post all the texts. I'll try again) read more