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    1 year ago

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    Great Lakes Home Delivery

    Great Lakes Home Delivery

    (2 reviews)

    I had asked them to change the delivery date for a product, and they said it would be no problem…read more But they disregarded that and made the delivery anyways. We just stuck the piece in the garage because the house wasn't ready yet. I asked for a refund for their white glove delivery service (which cost extra), but they refused and tried to pull a bunch of stuff saying that we had confirmed that date. If you are a business looking for a delivery service in Southeastern Michigan, please don't use this company - it rots the entire experience of purchasing your product.

    I had received automated phone call to schedule delivery time. Everything was confirmed. Received…read moreemails from the main shipping company Manna, that had contracted Great Lakes to do my local delivery. My time window of 5-9pm came and went. No call, no show. Called Manna on that Friday after 9pm. They said that Great Lakes was already closed for the day, but tracking shows my merchandise was on the truck. Well I can see it was on the truck from online tracking, so tell me why I haven't received any updates after my time window. Manna says they will try to contact someone at Great Lakes with an after hours email. Finally get a call from Great Lakes, almost 10pm. Ran behind on other deliveries in the day was the excuse. What I can't figure out is how a company can continue in business if they can't even call to let you know they are not going to be able to do their job. So Great Lakes offers to reschedule next Tuesday. Sorry, not taking work off to sit and wait for the possibility of them showing up. So I told them next Friday. I'll update review after, but so far this experience has been disappointing.

    Pahoa Express - couriers - Updated May 2026

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