I went here hoping for the best as Middlesboro could use something better than a chain pizza joint. I was super disappointed. They were so unorganized. They don't know which orders are for dine in, delivery or pickup, and some orders sit a long while before they even check to see what they are. The table in front of me was called up front 4 times at least 10 mins apart as workers discovered another part of their meal was waiting (and getting cold). While waiting for my pizza I literally saw a girl drop dough on the floor, and whoever the guy is in the ads in The Big One's page, looked at her and they both laughed, she walks away with it, rinses it off and then proceeds to make a pizza with it! When they bring your silverware it isn't wrapped up and is brought to you by hand from the cashier who has been handling money. I saw several people wiping their forks off. We waited a good 50 mins for our pizza and when we got it, it was cold. This place is a disaster and if they don't get their act together they won't last long. For the prices they charge they should be far more efficient and hygienic. I'll not go back. It really was that bad. $36 for a pizza, 2 salads, and 2 drinks which might have been worth it had these people had any respect for their customers. I wouldn't go back here for free pizza. As for the ambiance, the place looks like it's using the old tables and chairs from the previous pizza place. The floors were nasty. The only way they got an A on their health dept review was if it were done prior to them opening and considering I was there in day 5, it had to have been, because I know they would have gotten an F the night I was there. read more