Called for pricing, discussed with a very pleasant human, and got all the details needed. We were…read moresigned up in a matter of minutes. Brand new can was delivered two days later. We had our garbage service started the next week. As new customers, we are very pleased so far. I'll post again as time goes by on our continued experiences with this company.

My wife and I just moved to Paw Paw in July 2026 and we found out that trash pickup is a little…read moredifferent here than where we moved from. Not a problem. We called Best Way Customer Service to ask what our options were for picking up things besides our two bins. Zero help. Essentially we were told we don't do anything else in your area. Tough luck. Awesome! Thanks for the help

We recently moved in with loads of new furniture boxes. They took them all no problem. We recommend…read morethem.

These reviews are pretty old. We have been using Jim's in Hastings for years and they are…read morereliable, friendly and pick up the extra junk outside of our trash bin. They say they don't collect yard waste, so why would anyone try to sneak it in?

2 people showed up to move everything we had for junk and didn't hesitate to take a few extras we…read morefound before they got here. Fast, friendly and efficient. Reasonable price. I will use them again.

No stars. Booked but they never showed. Never responded to texts or emails after the initial…read morecontact.

I live at Elmwood Lake Apartments in Hudsonville MI. Your garbage man keeps coming between 4-5 AM,…read morewaking up everyone who lives here. Not to mention it is against city ordinances to come before If he comes again during these times, city hall has recommended that I calling the police on him. This is unacceptable in residential areas.

From the owner: Always Working for A Sustainable Tomorrow,Waste and Recycling Services for your Home or…read moreBusiness,Order Trash Service Online Today WM offers customized solutions to fit your residential and commercial waste disposal needs, with price transparency & no hidden fees. From initial setup and customer support to ongoing service, you can count on us to be there when you need reliable trash and recycling pickup and a partner that will dispose of your waste responsibly. Our online service options and My WM Portal make it easy to do things like initiate service, manage account settings, make payments, schedule extra pickups, change service levels and more. Check availability online and sign up for service today!

Very pleasant, efficient and helpful. Drop off site convenient with wheeled carts to haul your…read more"junk". They even took my old Christmas trees with lights! Cash payment on site. No complaints and have used them many times!

DO NOT RECOMMEND -- DISHONEST AND MISLEADING PRACTICES, ESPECIALLY TOWARD NEW CUSTOMERS…read more I made it clear from the beginning that I was a first-time customer and that this was my first time doing business with them. Based on my experience, that did not result in clearer explanations or transparency--instead, it appeared to work against me. They attempted to downgrade the quality of the metal I brought in without providing any proof, testing results, or documentation to support their claim. No explanation was offered beyond their word. I was intentionally kept in the dark until the very end of the process. Only after my profile was fully created and I was fingerprinted was I told what they intended to pay. As a new customer, this felt especially misleading and calculated. Even more concerning, I was given three different weights for the same material. The weight I was verbally told in the scale room did not match the weight printed on the receipt and was short by approximately one pound, with no explanation for the discrepancy. Because of these issues, I requested my material back and took it to West Side Metal & Iron, where it was confirmed that the metal was exactly what I originally stated and not the lower-grade material this business claimed it was. That confirmation made their earlier claims appear deceptive. They also fail to disclose critical payment restrictions upfront. Customers--especially new ones--are not informed that payouts are capped at $25 per day. Any higher balance requires returning later or waiting for a check to be mailed, which can take 4-7 business days. This information is withheld until after the transaction is already in progress. If you are a first-time customer or do not have extensive knowledge of scrap materials, be extremely cautious. Based on my experience, this business appears to take advantage of inexperience through withheld information, inconsistent weights, and questionable grading.