As a daughter of a small business owner, I know that mistakes happen. Sometimes more often than we'd like. But it's all about being accountable and rectifying the issue. It was evident that Steven (the owner), needed the petty cash more than he needed a customer. I am very disappointed with the way Steven handled the situation and I would not recommend Pad Printing USA.
I contacted Michael for a quote for printing our logo on mugs in bulk, the process seemed very smooth until I called to check on the status after they had them for two weeks, they quickly sent me a proof where our logo was off-centered and not the size we discussed. Michael then told me they do not have the proper equipment to print on rounded objects (mugs). I am still unclear on why this was not stated up front and why he said he could complete this project if in fact he could not. I immediately called and explained my frustration on why this was not stated up front and told him I would be in this afternoon to pick up my mugs. I received a call back from Steven demanding that I pay him $36 when I pick up the mugs. After a very rude and frustrating conversation I agreed to pay the $36 in order to get my mugs back. This was the point that it was clear that Steven needed the petty cash more than he needed a customer or a future referral.
I was referred the to PAD Print USA by Let It Ride design. I regret giving this company the benefit of the doubt based on their only other yelp review. The common denominator is that they do not hold themselves accountable. I agree with Jeanisa, save yourself from the frustration and headaches and don't do business with PAD Print USA. read more