I got an email this morning about my order being cancelled. When I called the first time, I was told that there were still items in stock , and that I had to order online to get them. I therefore went online to try order them but it proceeds to state "SOLD OUT - AVAILABLE IN SOTRES" to which they told me I had to call each location near me to find out if they are available to only find out that the 2 stores in my area did not have my item.
I then proceed to call the second time speaking to the same representative who said that she will ship out the item to me overnight in order to compensate, only to hang up on me halfway through the order.
The third time I called, I was sent to the same lady, which when asking to speak to a representative, refused to transfer me, then taking my details saying I would get a call back in the next hour from a representative.
For two hours I heard nothing back, therefore having to call for the fourth time, speaking to another person, and having to fight with them over the phone in order to even have the option to speak to a supervisor, saying that they are busy, only to put me on hold and then picking up to say that I can be transferred to one now.
When I was finally transferred to a supervisor, I was that she was going to walk with me online to replace the order for me, only to tell me that she is no longer able to do so, and will compensate me with a 10 dollar gift card. She then goes on to tell me that she has 16 in stock, but can not send out the item to me for some unexplainable reason, and wouldn't even give me the information to see which stores do have so I can call over the phone to ask for it to be shipped out, telling me that I must call each Pacsun until I find one that does stock it.
This whole process has been the absolute worst customer care I have ever received or have even heard of, I've been pushed around, lied to, and hung up on, and after excessive trying I got absolutely no where, only to be told that I just have to deal with it. Each representative and supervisor that I spoke to had absolutely no idea what they were talking about, were not helpful at all. This whole process has been such a big nightmare, and has turned me completely off from ordering anything form the Pacsun store. I just simply wanted the product that I had ordered, which apparently is too difficult for your company to do so. If I was told my order was canceled due to no stock I would understand but to find out there is stock but they refuse to send it to me is more than unacceptable. read more