Helpful, Always there in an emergency, fantastic service; Les Schwab is always customer oriented!…read more Desperately needing to get out of the house, and Portland, after four months of COVID-19 quarantine, headed out to Hood River on our first sunny, 80 degree day. About 10 miles from Hood River my "smart" vehicle started beeping loudly, flashing a message to pull over and get assistance because tire pressure was low. While I've had messages like this before if the tire pressure goes 2 points low, it has never beeped and flashed non stop for 30 minutes! It was alarming. After calling the service department for my vehicle, and being told I wasn't in imminent danger, I continued to Hood River to find a gas station with an air pump. After two failed attempts to locate, we saw Les Schwab and I knew instantly they would help. We entered the office, everyone was wearing masks, they were enforcing social distancing and all state guidelines. The receptionist told me to pull my car up and said one of the workers would be over to check my tires and adjust the pressure. Within minutes, Mario appeared, checked the door panel for appropriate pressure, and filled all four tires. Took less than a minute and we were back on the road, annoying beeping sound gone, and we felt safer knowing our tires were at the appropriate pressure levels. No charge for the air! They provided this service even though they were busy, just to help us out. Thank you, Les Schwab and Mario!

AVOID - UNTRUSTWORTHY LIARS!!! Les Schwab would turn in his grave if he knew how dishonest the…read moreemployees are in this store. I was told 3 bald faced LIES and offered to spend $1300 for new tires which you can clearly see are just fine. They claimed my tire was UNREPAIRABLE = False Never go here they should be closed down and investigated for fraud... My local shop fixed and rotated my tires for FREE - I will NEVER stop at a Less Sch*b again. Seriously GO elsewhere ---- You have been WARNED ‍

I dropped in this morning because one of my tire pressure sensors went south. Without an…read moreappointment, I was in and out quickly, and while they did a quick brake check at my request, they told me I was good to go and didn't try to sell me anything. Plus the shop dog is awesome, friendly and attentive, and we kept each other entertained the entire time playing both tug-of-war and fetch!

Always great customer service. James is always friendly and helpful, even when they are short…read morestaffed and busy with winter tire swap season. I had an appointment today and because they were short staffed I had to wait longer than usual. James made it right. Thank you!!

They are amazing!!! I wouldn't go anywhere else for wheel repair!! :) Steve especially is such a…read morehard worker!

Steve fixed my scratched wheel today. On time and cordial. Most importantly, great job!read more

I drove from Portland to The Dalles today, only to find I had a flat tire. A local referred me to…read morePoint S. When I let them know I was there on business & had an appointment, they squeezed me in, found the problem, & patched my tire in 30 minutes! $20 fix! A big THANK YOU to these nice people! Thanks for treating a one-time customer so nicely!

This is the best place in The Dalles. Customer service is outstanding. They have helped me beyond…read morebelief. I would not hesitate to recommend this place to anyone. Thank you for your service.

Overall, we are very pleased with the way our project turned out, but the experience could have…read morebeen better. Jim means well, but I think he gets busy, and can't meet the lead-times he originally states. My daughter wanted the silver OEM wheels on her Chevy Cruze Premier repainted to a gloss black, so we brought them to FWO. The end result is exactly what we wanted, and it was a lot cheaper than trying to find the factory "Redline" wheels. The paint job is high quality, and it looks really nice. The areas for improvement include communication and lead-times. Initially we were given a completion date of 2 business days, and I told them they could take 3 if needed. When I called on the third day, they told me three rims were bent, and they needed to be straightened (for additional cost). I gave the go ahead, but I think they had our wheels confused with another project, because they never added on any other charges. The wheels & car ended up being ready for pick up on the sixth business day. As stated, the paint job is great, but the tires seemed haphazardly filled to random pressure levels, differing by a few PSI from corner to corner (that was an easy fix). They all hold air just fine, though; so no worries there. I would definitely recommend the work that Jim & FWO do, but just allow a little extra time for project completion.

Driving in recent Ice storm hit frozen piece of steel on I-405 in Portland over MLK weekend. bent…read morealloy rim on Volvo V60, sent pic to other wheel shop and they said they could not fix it. New wheel from dealer was $750.00. Called Jim at Factory Wheel Outlet and he said bring it in we'll fix it if we can, and no charge if it doesn't work. He fit me in on a super busy holiday when 3 of his staff could not make it in due to ice storm. Wheel fixed, fair price, honest dude. Side note: took car in to Les Schwab after fix to get alignment and all wheels checked, told them about FWO and they said, "oh yeah, if Jim fixed it then it is good, he is the expert, we send all of our wheel repairs to him." nuf said.

Had some small pothole rash and had some gouging of the aluminum. Not only they were able to fit me…read morein same day. They were able to get the job done in under three hours. Their labor per hour is posted and is fairly clear. I needed my wheels fixed and honestly it's the best deal around that's more a long term fix. Thank you again.

Very Nice People! Excellent Quality work! Thank you! New in town and got turned down 3 times and…read morethen I found them and they saved my day! BEST IN THE CITY!

Great and affordable tires, they took care of me for my Toyota Rav 4. I almost felt like i was…read morebeing scammed at discount tires, a friend recommended me to come here instead.

I brought my car in for a routine repair and overall everything went smoothly. The mechanics seemed…read moreknowledgeable and kept me updated. I had to wait a bit longer for the car than expected, but the work was completed properly.

Rusty and his team were the true gift in an otherwise stressful process with the dealership. Where…read morethe dealership left me frustrated, he brought a level of high touch service that completely changed the experience. He was attentive, communicative, and clearly takes real pride in the work. My wheel came back looking brand new. If you want someone who actually treats you like a person and not a transaction, go see Rusty and team!

Great and fast service from AWRS. I had 2 bent wheels and they arrived on time and took care of the…read moreissue with both. I have to think my 2 rear wheels are also bent having hit the same potholes but I'll see when I get my nest rotation. Good company with a valuable service!!!

Been a customer since about 2005. From Renton to Yakima…read morealways have had solid results in service, quality of products and a fair price. Fixed a flat on my truck today in about 25 minutes and I was out the door, no charge. I'm gonna keep using Discount Tire.

I went in to ask a couple questions and Omar was really rude and didn't seem like he was interested…read moreon helping me. I felt like I bothered him. As a manager you would like to provide better service.

I was three hours into a 14 hour drive my car failed me just outside of Hood River. I feel like I…read morestruck gold with being stuck in Hood River and finding Greentree automotive. Andy and Dave totally saved the day for me. They were incredibly responsive, fast, and even gave me a loaner car for the day for $10. Their pricing was very reasonable and I was back in the road by noon. Much gratitude!!

Yet again, Greentree saves the day! A while ago my car broke down in Hood River and these guys…read moresaved my bacon in fixing my car, and I did not forget them. This time, I came to them for a passenger-side mirror replacement after a foul person smashed mine and did not leave a note. I live in Portland, but I will always make the drive out to Hood River if my car needs work because Greentree is simply the best Subaru specialist in the PNW. They are unwaveringly honest people who will work on your car for a solid fair price. The shops in Portland wanted hundreds of dollars more for the same job that Greentree performed flawlessly. I will always spend the extra money on gas to drive to them because I know they will give me the best price for the job and I can completely trust them. Thank you Greentree!