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2 years ago

Amazing service and very knowledgeable about the Airconditioning business. Have used this business a couple times so far.

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Koala Insulation of Nashville

Koala Insulation of Nashville

(6 reviews)

South Nashville

I recently wrote a 5-star review for Koala and feel the need to write another. The integrity of…read morethis firm and the people (it is all about the people) who work here are beyond reproach. After the initial job was done it was discovered that we had some gaps. I would not say those gaps were 100% Koala's fault but they took full ownership and got their people out here asap to help me make it all right. Again, it was not 100% their fault but they took ownership and made it right while the other company did the opposite trying to blame everyone else when they had the last clear chance to avoid the entire problem and then lied about what they did and did not do. In any event, a firm's true character is best tested when things go sideways. Koala made no excuses and prioritized their schedule to make this right. Jon, Cody and Ron came out today to make it right and did so in a pleasant and professional manner. Those guys are a credit to the firm and to the industry. If only all construction firms could match this level of integrity and customer service, there would be very little to complain about. Again, they stay in constant contact with me, did what they promised to do and sent a superb team out to my place to make it right. Thank you, BJ and your entire team. I will recommend your firm at every opportunity.

My HVAC was having issues keeping up upstairs, and insulation was pretty thin in my attic (there…read morewas one bay with none at all). I decided to call Koala to get a quote. The quote: they were pretty backed up getting one scheduled, but once we did, they arrived when they said, communicated well, gave a reasonable price, and let me know about an NES rebate that would pay for nearly half the cost of the job! With the rebate, it was a no brainer to proceed with the work. The work appointment: communication around the appointment was a disaster (this is the minus 1 star). The first time they showed up on the wrong day. I was at work, so the install didn't happen. I called the office and got it rescheduled on the day it was originally supposed to be. I made it clear I was only available during a specific window on that day. On the proper day, the crew showed up several hours early, and I wasn't available. No communication or anything. I called the scheduling center and they apologized and sent the crew back out a couple of hours after the original appointment. The crew: friendly guys and great communication. They got to work quickly, put down plastic to keep from tracking spray foam and other attic ickiness on to the floors, and brought pictures to show me as the work progressed. They found a major issues with my HVAC unit that 3 other HVAC techs missed - there was a huge hole in the duct work (insert dizzy face emoji here). They fixed that while they were up there sealing the ducts. It took them a couple of hours and they were able to wrap things up. The results: big improvements, but some technical oddness. Overall they accomplished what I was hoping for and for a reasonable price. My electric bill went down about 15-20% and the HVAC keeps up. If I'm nitpicking, they left a spray can and spray gun and some scrap insulation in the attic; the insulation wasn't perfectly even (thinner on the edges); and the duct insulation was strange (they spray foamed over the duct insulation joints instead of sealing the actual duct work inside the insulation - so there's not really any air sealing benefits there). Overall, I'm happy with the results, and I'd definitely hire them again.

Crawl Space Techs

Crawl Space Techs

(8 reviews)

Today Anthony came out and went under our crawlspace. I was…read moreso impressed with Anthony, his knowledge and honesty. I felt he was straight with us and wasn't trying to sell us. We are new to the area and so I actually read reviews to determine who I wanted to check on our foundation and moisture issues. Anthony did not try to sell us something we did not need. We will be calling back in one year to have them take another look at make sure that everything is functioning properly. If I were starting a company, Anthony would be top of my list of someone to represent my company. Thank you, Anthony

On the plus side, the gentlemen doing the work were very communicative and nice people. They called…read moreabout an hour before they were going to arrive to give me a heads up that they were coming. I discounted two stars because I crawled under the crawl space after they were done and found that there were not very many mechanical fasteners attaching the vapor barrier to the concrete wall. I asked the owner when he came out how far apart, the mechanical fastener should be, and he told me 5 feet. I already knew the answer before asking him, but I was curious if he would tell the truth. The Internet says anywhere from 12 to 24 inches, and his guys told me every 18 inches. They also told me that they didn't do it every 18 inches because they were running out of fasteners I understand that the owner loses money when he has to send the guys back out, but a few hours labor is not worth your integrity. I do believe the owner knew that he was telling me a lie when he told me every 5 feet. There is a chance that he was ignorant of it, but if you're ignorant of it, then say so. I would hire these guys, but definitely verify the work when they are done or have somebody do so.

Packing Heat - hvac - Updated November 2026

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