Safelite's service was quick and to the point -- what else do you need?…read more When I was on vacation last week, a tree fell on my car. Dead of night. No wind. Just falls down on my Volkswagen, leaving a giant crack in my windshield and huge dents on my roof and hood, among other body damage. (Funny enough this is the second time a tree has fallen on a VW that I own and third time a tree has fallen on my property in general. I seem to have sucky karma with trees. Anyway ...) We knew we needed to at least repair the windshield before driving the 10-12 hours home. The body work could wait. Considering we were at my family's lake house in the Northwoods of Wisconsin, there were not any auto glass repair shops in town. A quick Yelp search led us to the Safelite in Rice Lake, about an hour away. We called their automated number, gave them our insurance claim number (they work with State Farm) and got the next available appointment, which was on Monday, the day after we were supposed to be home. So we took an extra day off and showed up with a car full of luggage, hoping to get a new windshield and then continue with the trek home. Thankfully, Safelite was on time for the appointment. They finished in just shy of an hour and a half, which was on the low end of the time quoted. And they pulled up the relevant insurance info. We ended up not owing any money out of pocket for the windshield. They even moved the sticker with info on my next oil change to my new windshield. Driving home without their help could have been a nightmare for lots of reasons. Thanks, Safelite, for taking at least the worry about the windshield off of our plates.

I made an online appointment to get the windshield of my Dodge RAM Promaster 3500EXT van replaced…read more I tried entering my VIN but the website didn't recognize it. So I put on the correct year, make, and model. I received a quote for $399. I chose a time and got a confirmation e-mail and text. The final price with tax was $437.80. Sales tax is 5.5% or $22.95 so they added $16.85 worth of miscellaneous charges that didn't show up until the service appointment was made. I drove 45 minutes to the facility in Rice Lake, only to find they ordered the wrong glass. They could get the correct glass the next day, great, but the price went up to $531. I asked if they would honor their original quote, especially after I drove 45 minutes to a busted appointment. They said no. They didn't seem to care and were totally unapologetic. Unfortunately there is no option to give them zero stars, so one star will have to do.

My husband really wanted heated seats in his vehicle and after researching shops in the area that…read moreoffered this service, I selected Olson's due to positive opinions from my friends and family and online reviews that I found. This shop had a quick response time via Messenger and when I called for an appointment they were friendly and offered me options to accommodate my work schedule. The heated seats were done in the amount of time they estimated and the price was exactly as quoted in advance. Obviously I'm no expert, but my husband and I were extremely happy with the quality of work done and would not hesitate to go back to Olson's for any other work on our vehicles.

I would strongly discourage using this business based off my experience. I called in March for the…read morerepair of two pontoon seats. I explained that it might be a full recovering or an easier repair and did not want to make the drive if they couldn't do what was necessary to fix the seats. They said bring them in and we will get them done quickly. In addition, when we brought them in the guy who checked them in said they look repairable and if not, it is standard covering that we have in stock. He said they will be done at the end of the following week. I told them I will be putting the boat in the water in May so take extra time if need be. We heard nothing from them, we called first week of May, they never tagged the seats with our information and they did nothing with them. The gentlemen on the phone was extremely rude and said we would have never agreed to fixing them as we are busy. When my wife reiterated the conversation she had at the drop off, he said that didn't happen. He admitting not tagging the items and that they have been sitting there for a long time, when asked, could get them done soon he said no way. I am a business owner and I understand mistakes happen what is unacceptable is the extreme rudeness and attitude to my wife and also the unwillingness to try and come to a conclusion. Voices were never raised on our part and we offered them extra time and we were never rude. They on the other hand did not tag the items, told us and then reconfirmed the due date and then had the audacity to be extremely rude. Save yourself the trip to the shop and quote by phone, if something goes wrong on their part, expect nothing but poor service and attitude.

They were prompt and did a very good job on my fixed glass window replacement project. The staff…read morewere exceptional. One window cracked twice and they replaced it without any delay or objection. I give them the highest recommendation for quality and service. I would use them again for any similar project

Very quick service, and very friendly staff! I needed a couple pieces of oddly shaped pieces of…read moreglass for my aquarium top and they cut it perfectly and in no time at all!

Jacob did a great job fixing my car! We had very good communication skills and very kind! He…read moreexplained everything thoroughly! Highly recommend!!

Very easy to work with and extremely proficient and professional . Many appointment choices and…read morewill even come to you.