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    Pack Rats

    3.0 (2 reviews)
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    Control Freak Video Games

    Control Freak Video Games

    3.4(5 reviews)
    40.5 mi

    Control freak really sums it up, these guys obviously have a distaste for customers. They still…read morehave their Covid barriers up they mask up and glove up before they touch your stuff very offputting. They don't like it when you question them on anything and it always sends a red flag for me because typically when people are doing anything they shouldn't be they don't mind to be questioned they're just arrogant and stuck up. Seth you need to grow up and don't let your ego get in the way of doing business. People are allowed to question you respectfully but you don't like it because you think you know everything. What you and your team don't know is how to treat customers and understand that not every customer is gonna be agreeable to all your terms and they're allowed to question you so maybe someday you'll get it! It's a shame if you had better customer service and people that actually treated customers with respect your business would probably be doing better. Never get a penny for me again that's for sure!

    Worst store ever. They definitely are control freaks. They are very disrespectful and rude,…read moreselection is horrible, and they told us to leave cause my child was not able to wear a mask, we were the only ones in the store and when I told the guy my child wasn't able to wear it he slapped his hand on the sign and continued to run his mouth on our out the door. His attitude was Really uncalled for, but oh well I guess they will be out of business soon. Games are cheaper everywhere else.

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    McKay's - Knoxville

    McKay's - Knoxville

    3.9(183 reviews)
    14.7 mi
    •$$

    Sellers: Just be advised that before you bring anything in make sure you're willing to part with…read morethings for very very very very low prices. I had a few books that I could've sold online for 20 bucks or more and I literally got $1.13 for them and some items I didn't get anything for my items and they took them anyways and on the paper I requested it shows zero cash value. If that's the case then they should give our items back and not just automatically tag them to put out on the floor. They need to rethink their system. If they want to buy an item they need to set it aside and give us a list of hay we buy these items for this amount are you OK with it . Not just assume hey yeah we can go ahead and take this item they don't care and we give them zero for it or $.19 trade-in value. I also mentioned when I got there whatever you guys don't buy from me I'll just take back. They did have some items, most of my items since I brought three bins of movies and video games and books that they did not want. I guess they assumed I didn't want them I said yes I want them back. I asked for a printout of what I sold so I can remove them from online if I had them posted. The guy said oh we don't do that. I said you don't keep track of what you're purchasing from me? He said oh yeah OK and printed out this list and I wish I would've actually looked at it and realized a lot of items they took I got zero for they just took for free. I was not donating items to them nor did I say I was gonna donate items to them. I did buy $30 worth of stuff here (3stuffed animals and a book). I could've got $31 in cash or $70 store credit so I used $30 store credit and got $20 cash back. So I was really hoping for a lot more because I had hundreds of DVDs I just didn't want to take the time to post them online because it's time consuming. But it's just really disappointing only getting literally nothing snd them taking my items and some items maybe a dollar if Im lucky. When I got home realized when I went through the list that they took my Xbox 360 games and movies I literally got nothing for them that kind of pisses me off because I was trying to make money and some of these were worth a decent amount. One of the NEW Xbox games online is worth $25 and they literally just took it and gave me nothing for it . So I definitely will not be selling to them ever again. If they weren't gonna give me any money for my items then they should be giving them back to me.

    Great place and good deals. When the items you buy actually work or labeled correctly. Picked up a…read morecouple of remotes for game system. One was marked wireless and it required wire that we don't have. The other did not work at all. Returned both. Ordered from Amazon. Games are about the same, poor labeling and misplaced everywhere.

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    McKay's - Knoxville
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    Pack Rats - electronics - Updated October 2026

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