Top line: I would not recommend using this company for your move. If anything gets damaged, good luck trying to get anything back for it. Also they charge by the hour and go incredibly slow.
It's unfortunate that I have to write this review, but Dallas (the owner) of Pack Pals has been ignoring my calls, texts and emails for weeks now in regards to things that were broken and damaged in my move. Initially he said that he'd get a claim started but has just disappeared and will not respond to anything. Also his voicemail isn't even set up. It's now been over a month.
On the day of the move, it started out fine and the guys were nice but as the day wore on, Dallas and his other mover got slow and sloppy. My box of dishes tumbled several feet off of a dolly, my couch was dropped off a dolly on the floor, my furniture wasn't properly wrapped and they weren't even efficient. It took several hours longer than it should have and I was charged by the hour despite poor service. Not to mention, the 2nd guy did nothing when Dallas wasn't looking, he mostly sat around until Dallas told him what to do. I'm really disappointed in the whole experience and would not recommend them at all to anyone. read more