I dropped off a small box to ship usps with the standard $100 insurlance, when delivered I recd call that the envelope was opened and nothing inside . I called Sean at pac and mail he said he put my box in an envelope so it wouldn't get lost. The envelope was opened and box removed prior to delivery. Sean said he would start a claim with USPS. After weeks he said claim was denied , I sent him pic of envelop to contest the claim. I have had no email or phone response since, he won't call me and he answers the phone and says this is not Sean but I know it is. This guy is bad news, I bet he never put a claim in since he won't respond, next step nys claims court . read more

WILL NEVER GO HERE AGAIN! The owner of this business is so arrogant and narcissistic! Over a small piece of tape we asked to use, and his denial of that, this situation escalated very quickly. He proceeded to tell my husband that he is not a man of God or the man of the house because he lets his wife (me) run things. Completely OUT OF LINE! Mind you we have shipped over 1100 packages at this place since May, and they make 50 cents per package so losing one tiny piece of tape was not worth losing us as customers. This place needs to go out of business ASAP! read more

I had a situation that needed immediate action to help someone that was getting scammed. The package I was trying to stop had already been picked up for overnight delivery. Shawn went out of his way to call and stop it from going any further and went to pick it up himself the next day to give it back to the sender. There are definitely not a lot of people that would do that and I will be forever grateful for his kindness and dedication. read more

Fantastic service! My go to for all my shipping needs! They have packed and shipped many items over the years- they make it easy! A+ customer service! read more

Owner made me extremely uncomfortable. I have heard from friends before that he was very inappropriate. Unfortunately, he found it amusing that I was clearly uncomfortable. I will never step foot into another one of his establishments. Felt like crawling out of my skin. read more

They were trusted by a local auction house to ship a 110 year old lamp, with a reverse painted glass shade of the same age. They shipped the piece with the Glass shade attached to the 15lb bronze base. They double boxed it for protection, but all the protection in the world wouldn't protect it from the weight shifting of the base, and the 110 year glass (and like ALL GLASS) has no stress tolerances. Didn't receive an invoice until the morning the parcel was delivered. Ups personally handed me the box, I carried the box inside my home, unboxed it, only to find it was broken. At first I couldn't understand why I was hearing broken glass and clanking metal, because the boxes were in PRISTINE condition. It wasn't until I removed the piece from the interior box that I understood. As previously stated, he shipped the 110 year old glass shade, WHILE STILL ATTACHED to the 15lb bronze base. We contacted the shipper, sent them photos and video. Contacted the seller, whom, after seeing the condition of the piece and how it was shipped, was livid. Two days later, I call and talk to the owner Shaun/Sean/Shaun. In all my years of buying, this is only the third parcel to arrive damaged or destroyed. This is the first time however, where the offending party, was not only NOT immediately apologetic, but, was in no way apologetic at all. (Shaun) Told me: "I packed it myself, and there was no wiggle room when I sealed the box" Well, the box, had styrofoam inserts (from some other product), and the rest was packing peanuts. Packing peanuts do not create a static environment. (Not that you want complete stillness within the package, you need some sort of "crumple zones" but you in no way want negative spaces in fragile shipping) He was wholly condescending, and cocky, completely pompous. This attitude can only come from someone for whom a situation like this is a regular occurrence. He was not shocked, he was not surprised. I asked about my recompense, and his response was as such: "Well, we gotta wait for UPS to do 'their little investigation'. Might be three to four weeks". He offered no apology, and loudly ate his chips while on the phone with me as he calmly (again, can only come from this being a regular experience for him) in no way could this be his fault. His attitude was as if he was angry, and annoyed at me for even calling to inquire as to how the situation happened in the first place. His ineptitude has cost me several hundred dollars in profit, and has robbed the world of a piece of art, and artform, from a time where that artform was at it's peak, and he was annoyed at being spoken to about it by the very people who paid him, and wronged. Draw your own conclusions, but I will never use, nor recommend his service. read more

It was such a good option to be able to drop off packages on a Holiday. Service is great and the store is more than just shipping. It's kind of like a Hallmark store with the ability to pack and ship anything to anywhere. I would absolutely recommend their products and services. read more

I love this pack & mail. They always greet you with a smile & are very efficient & professional. The best service & best prices. 5 stars!!! Thank you all at pack & mail! read more

Pack & Mail - Me at pack & mail! - Printing Services Near Me - Endwell, New York

I could not agree less with previous reviews. A package I dropped for USPS never got to them. I asked for a receipt when I dropped the package as it was a return of some value but was told that was not possible. Lesson learned and never again. I would not say their attitude was rude but it certainly was not helpful, courteous or friendly, when I dropped the package off and even less so on the calls I made when the package went missing. They characterized their handling of USPS packages as a 'courtesy' for customers, for no charge. Had I realized there was no accountability for the package at Pack and Mail I would have dropped it at USPS myself so I knew it got there. read more

My experience here was excellent! They answered all my questions and concerns. It was quick and easy, Great customer service. Highly recommend for your everyday mailing needs. read more

Pack & Mail is Awesome! Always there with a smile and answers. Very easy to work and eager to help. I love going there for all my mailing needs! Thanks for service. I really appreciate everything you provide. read more

Very helpful employees, has a wide variety of gifts, cards and local items. Has every box, tube , carton, mailer imaginable and they really know how to make sure that your item gets there in one piece!! read more