Absolutely Amazing Service -- The Real Deal!…read more When I contacted Duke of Computers, I was a complete mess! My PC wouldn't turn on, and with so many important things going on in my life, this was definitely NOT the time for my computer to go down! I spoke with Jay, and from the very beginning, I felt like I was in good hands. They picked up my computer and diagnosed the problem for FREE, which already impressed me. Within 24 hours, they gave me the facts and explained my options clearly, allowing me to make the decision that was best for me -- no gimmicks, no pressure, and absolutely no hard sales! Fast forward about a week, and my baby is back online, and I'm sitting here writing this review! The cost was very reasonable, but what really stood out to me was the quality of service and the way I was treated. They never made me feel hopeless or pressured me into spending money. Instead, they were committed to finding a solution that worked for me. And believe me, I am a HARD sell! i wasn't even in the mood, if you know what i mean? But these gentlemen are the truth. Good people and good service can be hard to find these days, and I definitely found both here. I will absolutely be returning to Duke of Computers to explore some of the other services they offer. If you're having computer problems or need professional computer services, CHECK THEM OUT! Duke of Computers -- thank you for bringing my baby back to life! You guys are AWESOME!

Dan and the other technicians were very professional and personable…read more Dan was on time and very knowledgeable. Dan suggested for me to call if I had any more questions or if I needed any more help. It was very sincere and I really believed I could call them at any time

He's the sweetest guy!! He did really good and was so helpful. Isn't like any other place who try's…read moreto rip you off he's truly genuine, and hardworking. I really do reccomend him. I was a little skeptical at first since it was my first time fixing my laptop but he truly did amazing and I would come again to him.

Took my little sisters laptop here for a repair. It costs $75 to diagnose it, didn't repair it…read more Said the parts are coming in. 3 weeks later still never repaired, but he kept my $75 claiming it was serviced. Unfortunately the laptop still does not work. He got me good and scammed me for $75. Don't go here!!! He uses Zelle for payments, I should've known just based on this. Because what kinda legitimate business runs thoroughly on Zelle right.

Excellent Work This…read morewas for my 3 year old grand daughter Right on time Will recommend them

I never write reviews, but this was by far the worst experience I've had with a repair shop. Poor…read morecommunication, deceptive information to avoid compensating me for their mistake, and a serious waste of my time and money. Yelp has a set character count so here is a shortened version of my review: I brought my PC in with a clear issue: apps crashing, and a Windows reinstall that kept failing partway through. Before bringing it in, I spent 8 hours troubleshooting on my own and narrowed it down to two likely causes -- a corrupted Windows install or a bad CPU. I explained all of this on the phone and again in person when I dropped it off, and was told I'd get a diagnosis the same day. That didn't happen. I had to call an hour before closing just to get an update, and was told to wait until the next day. When they finally called, they flip-flopped on the diagnosis multiple times within a few hours -- first confirming a corrupted Windows install, then claiming it was fixed, then reversing again to say it was still corrupted. They quoted me $90 for a data transfer and $110 for a Windows reinstall. Since I had my own install media, I said I only needed the transfer -- and the price for that alone jumped to $180, with the excuse that it was only "discounted" when bundled with their install. I paid it anyway to protect my files. When I picked up the PC, they assured me -- twice, after I directly asked -- that reinstalling Windows myself at home would work fine. It didn't. I hit the exact same crash I'd described to them from day one. When I called back, they admitted they'd never actually tested the CPU, despite me flagging it as a likely cause from the start. When I asked why I'd paid $180 for a data transfer I didn't need, they gave excuses and contradicted themselves -- first offering free CPU installation (which takes minutes and isn't a real concession), then claiming the transfer would've been necessary regardless, which wasn't true since I could have accessed my files for free from the other drive. When I brought the PC back in, I watched the tech Google my exact problem before telling me they'd "seen this before." The CPU warranty process was its own headache: days of unanswered messages, a lie that it had already been shipped when it hadn't, and them dodging my calls entirely. I called twice in ten minutes and got voicemail both times; a friend called the same number seconds later and got through immediately. The one good part of this experience was an employee named Charlie, who was consistently kind and professional, even helping carry my PC from the car. Everyone else I dealt with was dismissive and dishonest. End result: I paid $180 for work I didn't need, got no refund or compensation for their misdiagnosis, wasted well over a week, and felt completely scammed. I won't be returning.

Outstanding customer service! Steven came to my home, picked up my computer, diagnosed the issue,…read moreand repaired it quickly. He returned it the next day, fully fixed. This was the easiest computer repair experience I've ever had, and the price was very reasonable. Highly recommend!

Do not use. Steven came out and was to set up a new computer and put in a second hard drive, he…read moresaid the hard drive I bought did not work but that he put another in and it worked so I should return the hard drive I just bought. When I got the hard drive back to return, the box was still sealed shut and had never been opened. I have had small problems with the computer ever since and had to call another company out to fix them. We were looking for the original hard drive that I bought with the new computer and it is no where to be found. I tried to contact Steven about the location of the hard drive and have never heard back from him

Traveling for leisure with laptop in hand to get work done on the downtime. Unbeknownst to us,…read moreMicrosoft decides to push a software update unsuccessfully and locks up the laptop. "Grrr!" It renders us stalled - very stressful. Panic ensues. Who'ya gonna call? Computer Doctor BG! A quick jaunt to the shop. An amazingly quick analysis and resolution. We are back in business! (Note: we did pay for the priority rush service because time is money and we have places to go and people to see! It was well worth the extra cost.) Thank you, Computer Doctor BG, for helping solve our problem and removing the stress and worry from our vacation.

Excellent experience. I brought my Macbook to get the whole screen replaced because it cracked one…read moreday in the heat. They did a perfect job and had it done within 48 hours. They also sell refurbished Macs for around $650. Very informed/courteous tech guys.

Great Dell reseller for parts and services. Have purchased numerous servers, storage devices and…read morehardware for my clients from them. Fast, friendly and local. Also, they warranty or offer warranty's on most of their sales.

Great service. They know what they are doing. I have used them twice and they got to the root of…read morethe problem both time and kept me informed. Both times the issues were complex and required hardware, firmware and windows OS / Application knowledge. I highly recommend them and will go back when other issues arise.

Good guys. Diagnostic team was awesome and didn't charge me. I tipped them out for their honestyread more

Wow what a peace of mind is to take your computer to Device Docs! They are super honest, accurate…read morewith their diagnostic. Transparente with the costs of the parts (in case you need to purchase them so they can fix your computer or gaget). On time and with a great positive attitude to take care of your Device problems. They have a great customer service, excellent technical solutions performed fast and their fees are amazingly reasonable. Absolutely the best place to go to take care of your beloved Computer & Gagets!!!

My iphone XS MAX screen broke. I went to this place. Anthony assisted me. They fixed it pretty…read morefast. Within an hour or so, same day fix. And got pretty good price too. I would recommend this place!