If I could give a lower star I would. Maybe it's just coincidental that our Chloe returned from getting her teeth cleaned here and now she's suffering from a hemorrhage in her eyes and a detached retina or maybe it's the complete lack of empathy we received when we called back with our suspicions. Then again, maybe it was the snotty attitude we got from the receptionist when we told her we were taking her to a specialist to treat her instead of coming back. Either way, it was a crappy experience - especially when we raised concerns. They may be a little cheaper than some; however, in this case, you definitely get what you pay for. read more

We have been going to Dr.Hurlburt for 20 years. After our last visit that is going to stop for good. Our dog had a strange cough also he had a rash on his leg and just wasn't himself so we decided to take him in to see what was going on. Dr.Hurlburt was on vacation so we had an appointment with one of the other doctors it was Dr.Young Choi at the hospital. They kept our dog to monitor him and did some tests and x-rays on his stomach. They hospital then called us and said they were unable to find anything would they would however give him pills for pain and a spray for the rash. The next evening our dog seemed to be getting worse so we called the hospital close to closing time. Stated we were concerned he was choking as he kept coughing, the hospital said they would not be able to see him till the next day. We explained we had been loyal customers for years and we were truly concerned but they still would not see him. That night we got on line to diagnose our dog symptoms. According to the rash and the cough our dog had kennel cough. Next am we had an appointment with another local vet to see our sick dog. This Dr. heard him cough a few time did a quick exam and determined he had kennel cough. It took this Dr. 5 minutes to determine this. The hospital prescribed medicine and asked us to medicate him before continuing with more x-rays unlike Pacifica Pet Hospital. That thought stomach x-rays were necessary. The cost for Pacifica Pet Hospital to mis diagnose our dog was 400.00. The correct diagnosis was 120.00 with the medication included. The new vet also did a follow up phone call 2 days later to check on our dog while Pacifica Pet hospital was too busy to see us the second time after their mis diagnosis. How can I find that my dog has kennel cough from the rash and the dry cough symptoms on line and this Dr. at Pacifica Pet Hospital can't??? When Pacifica Pet Hospital was a smaller place it was much a better place. Very disappointed with what the place has become we will not be back......... read more

Friendly staff. We trust them with our animals every time medical attention is needed. Would definitely recommend.

Customer service can be somewhat rude at times, but most if the vets and techs were very nice and competent. Seems like they have a somewhat aggressive approach to treatment, for example, suggesting a fourth round of vaccinations for our puppy. Great location right across from the park and beach, though! read more

If only I had a time machine, I would go back two years and would have never brought my lizard to this hospital. The poor little guy was misdiagnosed by Dr. Hurlbut seven months before we ended up having to euthanize him. Had we had a more accurate diagnosis at the time of his initial visit (or the three subsequent visits to this hospital that he had), he might still be here with us today. We couldn't get an appointment on short notice with a doctor for the euthanasia but were offered a "drop-off" option. On the day that we brought him in, we encountered an incredibly rude technician who whisked our little one away before we could even say goodbye. I was so upset at the time, I didn't really even know how to react to her attitude. Thankfully, there was a really sweet receptionist who helped diffuse the situation. If you are a reptile owner looking for good, quality care for your little one, do not go to this hospital. You're much better off going to All Pets in the city or Berkeley Dog & Cat. read more

I'll say it again--Dr. Hurlbut is the bomb. Our guinea pig had a scratched cornea from a piece of timothy hay or something. Poor thing got an ugly-looking ulcer on her eye that must have been really painful. Dr. Hurlbut was really cool about it when he looked at her, and knew what it was pretty much right off. We left with eye medicine and the feeling that our pet got good, loving treatment. I'm glad that we no longer have the appointment scheduling issues that we used to here. This place rocks. Again, if you own an "exotic" like a rat or guinea pig, see Dr. Hurlbut--I don't know who else around specializes like he does. My only complaint about this place now is Yelp's fault--due to an inaccuracy on their mapping system, you can't "check in" here unless you go south down 1 for about a mile. I'm sure I'm not the only person who has had this problem. read more

I've been coming since 2008 and I love Dr. Randall. Honest and logical approach to diagnostics and his approach to animal science. I travelled from SF and all the way from the east bay too. Unless it's a dire emergency, I won't see anyone else. read more

This place is just extremely professional and amazing. I started bringing my Labrador back in March 2020 when I first got him. In the mist of all the craziness going on they helped us out a lot. We've had a few scares with our Labrador and they've been there every step of the way. I couldn't be more thankful for everything they do for us. This place is extremely friendly, clean, covid friendly. Absolutely love it. read more

Going to keep it short and just say COME HERE! You can tell they care about your pet and are not just looking for ways to get money out of you. I changed vets to them and I know I will not regret it. read more

This hospital was recommended to my by a friend who is also an Animal Control Officer a long time before I had any pets. Then all of a sudden I ended up with two pugs. Another reviewer said she took her pug here to be spayed for a reasonable amount. She was right! Way more reasonable than any other places. Most places charge a fortune because pugs are "special" due to their lack of snout. Next came several illnesses for that same pug...she just got sicker and sicker and sicker. The staff was so kind and all the doctors and staff knew my little girl. Eventually, she went to heaven but the experiences there were really positive. The staff is great, the doctors are great (Dr. Choi even gets down on the ground to give my pugs hugs and kisses!). In fact, after dealing with my own illness and all the MDs I had to see I asked Dr. Randle if he would treat me because he was far more attentive and responsive than my docs!!! I wouldn't hesitate to recommend this place! read more

5 stars for the vet work... 0 stars for the Front Desk Staff, unless it's Mary (who is a sweetheart!) In all fairness, I couldn't rate them anything lower than a 4 total, because Dr. Choi is wonderful and all the vet work has been great, which is the most important part. But don't expect anyone to be nice to you when you call to make an appointment (again, unless it's sweet Mary). Everytime I call there to bring my sweet baby in, I feel like I am always getting attitude. I always want to ask, "what is your problem???" Definitely go here for great vet care, just don't expect friendly front desk service. read more

Update Note: When we needed to put down our dog whose cancer had spread, I called that afternoon, explained to the receptionist the situation and was told to bring her in shortly before closing time so that they could perform the procedure without needing the room for another patient, thus allowing me the time I needed to grieve. They had a soft blanket for her to lie on and tissues for us (mostly me) to use. They did what they could to make a tough situation easier to cope with, and told us they'd send a bill in the mail so we wouldn't have to pay when we were in such an intense state of grieving. I am surprised that other people were turned away when it came time to put their pets out of their misery. This was not our experience at all. And BTW, they are open Saturdays and Sundays (shorter hours) so I don't know where the other reviewer got the idea they weren't. We have been taking our pets to PPH since mid 2007 and have been very pleased. During this time we've had two senior dogs with chronic kidney disease, so we've spent quite a bit of time (and money) there. I will say, however, they are inexpensive compared to other vets we've used (a lot less expensive than my parents' vet in Novato) . I've mostly seen Dr. Randle and Dr. Choi and have been very pleased with both of them for their veterinary skills and their bedside manner. We've taken two dogs and one cat in for a teeth cleaning under sedation, and for that + one extraction we paid less than one third what my parents paid to have their cat's teeth cleaned with two extractions at their vet. We were quoted nearly double the price we paid for the same service at another Pacifica Vet, and they did a great job. One of our dogs had to be boarded there for three days while being administered IV fluids, and they were very nice about letting me hang out in the kennel with him and put up with my stressed-out dog mom behavior. I'd advise bringing a bed from home if you board there. They have pallets and blankets for the dogs to sleep on, but a bed from home is all the more comforting. It only cost a little over $700 to board him from Friday afternoon to Monday afternoon, including IV fluids, food and other treatments. We've only taken our new dog in once since he's only 2 and in perfect health. When we did, Dr Randle told us there was no charge since we had just adopted him from a shelter. I explained that we got our new guy from the pound in Modesto, not the Peninsula Humane Society, SFACC or SFSPCA, but he said it was fine anyway. I thought that was really nice We have been taking our new dog to Pacifica Pet Dog Training small dog play group and Doggie Manners I & II and we've been very happy with that as well. We will soon be enrolling in DM III, and would some day like to take either the "Fun Scents" class or the Tricks class (or both). Though the Small Dog Playgroup has a nominal fee ($5 if you buy a block of 10 sessions) it is clearly worth every penny on days that are cold, windy and/or rainy, since it's indoors. Plus you have a couple of dog training professionals overseeing each session, who offer tips and training advice and know how to spot problem behaviors before it's obvious to the typical dog owner. I couldn't be more pleased with the quality of service we get at both Pacifica Pet Hospital and PP Dog Training. The vet techs are all really sweet and knowlegable, and the guy who does the prescription fill phone-line is very expedient and helpful. The front desk staff are hit or miss. Some are really great, others so-so. No one has been horrible, and compared to the front desk staff at most (human) medical practices I've been to they're outstanding. Now if only I could find a doctor for myself that I was as happy with as I am with the vets at Pacifica Pet Hospital... read more

I first learned about Pacifica Pet Hospital several years ago through my grandmother, she took two cats here spanning over a decade. At one point, one of the cats had a severe flare up of herpes requiring eye drops given multiple times a day. My grandmother did not feel confident in her ability to dose Sweetie, so she asked to allow Sweetie to board with them until her treatment was complete. Sweetie was there for over a month, but the clinic charged my grandmother next to nothing. I appreciate any business who makes helping others their priority. When Bishop needed urgent care on a Sunday for (what I would later find out was bladder crystals that would require surgery), Dr. Hurlbut treated me like a regular. He didn't bat an eye when Bishop peed next to the computer... only commented that this made it easy to get a urine sample. Dr. Hurlbut gave us (temporary) peace of mind until we could get into our regular vet the next day. Rates are totally competitive; I could not be more impressed with the care I received, or Dr. Hurlbut's "bed side manner". read more

My favorite thing about Pacifica Pet Hospital is their organization. When I go it seems COMPLETELY efficiently organized. All records of my dogs are easily found and easily understood by me. If I need copies of my vaccines, without any trouble whatsoever, I get them. This might be like something silly to care so much about but I've actually gone to a few places where it was the exact opposite. I came to realize that organization was just a part of professionalism and just like I expect my personal doctor to be professional, reliable, and clean seeming, I expect the same from my vet. My dog is like my child, after all. I also feel like their somewhat state of the art. I don't REALLY know what the newest technology is in veterinary medicine so I can't tell you if they're lacking in any way. But, I've had an old vet tell me to collect a urine sample with a spoon. Pacifica Pet hospital collected it for for via syringe or something I don't quite understand. Oh, and of course, the most important part: the vets. We've seen two different doctors (I can't remember their names) but they were both REALLY friendly. My dog is super shy and they were friendly without being loud or overbearing (a mistake with my dog). They were helpful and knowledgeable. They were honest in telling me what I COULD do to be super sure, what they think I really NEED, and the bare minimum I could do for my dog. This is important as vet bills can easily climb sky high. But speaking of money, they aren't the cheapest out there for a lot of services but I really think you get what you pay for. Super helpful and good vets that seem sincerely geared to the animals (not the money), cleanliness and moderately new technology, and professional organization. Something else to note: I called a bunch of vets when I got my dog spayed, at least 5 or 6 in the area, and other than going to the peninsula humane society (which is dirt cheap with about a 3 mos. wait, go there if you have the time to wait it out), it was the cheapest I found for everything needed to get the surgery done. And after the surgery my dog had complications (she was allergic to stiches) included in the cost of the original surgery was the follow-up visit, the second follow-up to double check there was a problem, another surgery, and then another to check up on the surgery. It was a long process but everyone there was with us every step of the way giving advice as needed. All around A+ (But watch out for bottoming out on their driveway! It's a little steep, haha) read more

I should have Yelped Pacifica Pet a long time ago. I moved out of Pacifica and had to take my kitty to a new vet, today. My pets went to Pacifica Pet for 7 years. (I've taken them cat, snakes and even a five-foot monitor lizard!) Gary & Loring, the owners, are just so wonderful. I love these people and I loved taking my pets there. They are absolutely crazy about animals and it shows. It's important to mention that they do a great job with exotics. read more

Good hospital. Came here because my normal hospital SF SPCA wasn't booking until March. Great customer and client service. My dog was just spayed there and they did an amazing job. read more

I have been a client of Pacifica Pet Hospital for 14 years now. I have never owned less than 4 pets at one time. I was also a volunteer with Rhodesian Ridgeback Rescue. Dr. Hurlbut offered the rescue organization very reduced fees for the dogs we took in and rehabilitated. So all in all I have had MANY interactions with the various vets in this clinic. I can't say enough about how caring and dedicated these folks are. I initially came here after multiple bad experiences at Linda Mar. vet. with my chronically ill cat. and one of my poorly tempered dogs. I have not had any bad experiences at PPH, and I cannot even count how many times I have been in over the years. read more

This review is for Pacifica Pet Dog Training which is directly affiliated with the hospital. I LOVE IT! And so does my 12 week old puppy Niner! We have become regulars at their Wednesday night Puppy Socials and are currently taking a Puppy Training Class on Thursday nights. Right when we park the car, Niner knows exactly where we are and he goes ape nuts before we can even open the car door! He has made good puppy friends! Your dog is guaranteed to go home a tired puppy! The instructors and assistants are lovingly passionate about dogs and their owners. There are so many things that new puppy owners need to learn, and everyone here is always willing to answer your questions. It is always nice to meet other puppy owners too! read more

I first started going to Pacifica Pet Hospital because they have a vet, Dr. Hurlbut, who looks after rodents and chinchillas, which is hard to find. I was so impressed by this business that I now take my dogs and cats there too. My dogs are usually seen by Dr. Randle. One of them is aggressive, but the staff at Pacifica Pet Hospital handled her calmly and we had no problems treating her or my other dog's health issues. My cat has had tooth extractions and treatment for oral problems that were successfully resolved by Dr. Blumstein. Sadly, I recently had to have one of my dogs put down. They had a blanket on the floor, doggie treats and kleenex, and allowed me all the time I needed to let my pet go. I really appreciated that. In addition, the appointment charges seem lower than at my former vet, and I don't need to wait as long to get an appointment... AND they're open during THE WEEKEND! read more

Pacifica Pet Hospital - Pacifica Pet Hospital on Hwy 1 - Veterinarians Near Me - Pacifica, California

Dr. Choi is the only reason I come to Pacifica Pet Hospital, despite the fact that I've moved to San Francisco. My doggy-baby, Ziggy, had a series of massive ear infections that were not responding well to treatment prescribed by the other vets at PPH. I was starting to give up hope after 3 weeks of no improvement when Dr. Choi examined Ziggy and changed the recommended treatment. Although the other vets were not able to successfully cure the aggressive ear infection that Ziggy suffered, Dr. Choi's recommended treatment produced immediate results! Almost immediately, Ziggy was infection and pain-free, for which I am truly grateful to Dr. Choi for. After Dr. Choi saved the day with Ziggy's ear infections, I've made it a point to seek Dr. Choi out for Ziggy's regular check-ups. In subsequent visits to Dr. Choi, I've noticed that his "bedside" manner is impeccable. Ziggy hates coming to the vet. Dr. Choi sees this and is super-gentle and loving to Ziggy, doing his best to place him at ease. He's clearly passionate about animals and about what he does. I love Dr. Choi and so does Ziggy! read more

Dr. Hurlbut is the only vet I have seen here because I only have pet rats, and he is the only rat vet there. I went to him on a reccomendation that mentioned he once was involved in a video supporting rats as great pets. That story wasn't so necessary. Yelp makes me wordy.. Necessary info: 1) Dr. Hurbut is professional He took the time, had recently updated information, and seemed to enjoy explaining why he chose a certain medication. 2) Cost for rat procedures is extraordinarily reasonable 3) He seemed genuinely interested in the health/welfare of animals Additional info: 1) Renting a car in SF in order to drive to Pacifica is a substantially better experience than seeing the rat vet here In conclusion, Dr. Hurbut at Pacifica Pet Hospital should be your vet. read more

I live in San Francisco in a very small apartment and I'm unfortunately a pet fiend, so I've had rats for the past few years. They're small, hella cute, love being around people, and they can learn tricks and will respond to their own names - heck yes! Unfortunately, rats are often poorly bred and tend to have a crapload of health problems. My critters were no exception. However, even though I didn't have a car and it would have been far more convenient for me to go to a vet in the city, I always paid extra for a zipcar and drove all the way to Pacifica to take them in. Dr. Hurlbut is probably the best vet I've ever taken my rats to - he's been able to diagnose them all instantly, and charges a super reasonable rate. I have been to vets that seemed to know absolutely nothing about exotics, but this is definitely not the case here. One of my rats was acting like he was ready to keel over, but I brought him in and Dr Hurlbut diagnosed his problem as a build-up of fluid in the lungs. He gave him a shot and my rat was happily scampering around like a mad man later. My rat lived a good 8 more months after that and I'm so glad I had all that extra time with my little guy. I've also had other rats I took to the vet that weren't so lucky - for example, one was diagnosed with a brain tumor and had to be put down a few days later. But it still helped me a ton to know what was going on with her, and when it came time to put her down, I was glad I went to PPH. The staff let me gave some extra time in one the exam rooms to say goodbye, and I got a card later letting me know where she was buried. It is all the little things like that, and having a vet who really knows what he is doing, that made going to PPH a no-brainer for me. read more

If you are a rat owner, I highly recommend Dr Hurlbut. What an exceptional veterinarian he is!! The hospital staff is attentive and kind. And they are AFFORDABLE!!! I just wish I had gone sooner, even if it's a out my way (I live in Berkeley). I give them all the stars in the Universe as a review. read more

Requested a complete quote for my cats procedure. Received 3 different amounts over 5 days. Speedy place. Very dishonest only care about money not the animals health. Stay away. Many other honest vets nearby. read more

We brought our two cats, both just turned one years old, in for their first yearly check up since we adopted them. We were looking for a vet for the long term for our boys. From the time I called to inquire about appointments to the time we were checking out, I felt like we were in good hands. We really liked Dr. Choy. Front desk staff was very friendly! read more

Pacifica Pet Hospital - Dobby - Veterinarians Near Me - Pacifica, California

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Thank you Dr. Hurlbut for the amazing communication. We were very pleased with the love and concern for our dog today. We have gone through a rough period of losing 2 dogs to treatable issues at another veterinary hospital in the past year and we finally found a new clinic for our dogs that we feel great about. We are very grateful that we recently decided to make the switch and have Dr. Hurlbut as our main veterinarian. This is the best veterinarian we ever experienced in about 26 years of having dogs. We look forward to bringing out the other dogs in the next couple of weeks Again, we are very thankful to have hit a homerun today with the bases loaded! We have a fresh start and that I am thrilled to see the smile on my mom again! Dr. Hurlbut was professional, have an amazing love for his profession, share with us useful information, clearly explain the main issue, gave us an amazing plan to keep our dog going... there are no words that we cay say to express our gratitude except thank you! read more

My two goldens LOVE Dr. Choi! What other vet gets down on the floor to play with your pets? You can feel the deep love he has for the animals. Your pets are in the best hands here. read more

This is for Dr. Choi who performed surgeries on my little rescue dog from Muttville, Happy (previously named Scrappy). They perform the surgeries with very low dose pain killers which does not knock out your little ones. The staff are very nice and the hospital is open 7 days a week a big bonus vs going to emergency. If you live on this side of the Bay Area then it's worth bringing your little ones here. read more

Good vets are hard to find and Dr. Hurlbut is one of the best. I started going to Pacifica Pet Hospital back in 2000 and loved the way they treated both me and my dog. The prices were reasonable, vet care was stellar and the kennel services were very good. Dr. Hurlbut is one of those rare doctors that truly understands the human/animal bond. It's hard to put into words, but he's been with me through serious sicknesses, injuries and sadly, death. His staff is compassionate and generous. Extra points for same day appointments, good kenneling and reasonable prices. read more

I too can't realize I haven't posted about PPH sooner than later. Have been going here (at least my family) for decades. Gary Hurlbut is fantastic. What I want from my vet is a realist. I've dropped so much coin on pets, but this place isn't out to chase the $$$, they want what best, and that's what you want... someone who can lay out the options, and also give his take. They continually sink money back into the place... via the new complex. The staff, technology, et al are superb. Speaking of follow-through.... Dr Hurlbut was on vacation out in the boondocks, and called my house to personally check in on my dog for what wasn't too severe a problem. Gary has since hired staff that represent his ideals and practice... given all the junk that Pacifica has to offer... this place is a shining star. Plain and simple. read more

Love the front staff!! Dr. Hurlbut I can't thank him enough. I have a tortoise and I was told she needed surgery from another vet and it would cost me $1500. I found Dr. Hurlbut and he said if needed the surgery would be around $500 to $600. I was told she had gallbladder stones, Dr. Hurlbut did not think that is what she had and he was right!! He took another set of x rays and the stone was gone whatever it was she is passing it. read more

To me, this place is rated #1 for Veterinarian clinics. The staff are all professional and informative. The Vet tech's here are very helpful and will answer any question regarding your pet's health and wellness. The $$ you spend here is worth all you get from the staff and Doctors. At Pacifica Pet Hospital, I have never felt that I had been taken advantage of. The price for my puppies check-ups, medicine, and neuter had always been more than reasonable. Plus the love and care my puppy receives during his visits always gives me peace of mind. To sum it up, I'm happy to know I have an amazing veterinarian clinic that my puppy is always excited to visit! read more

We have been taking our dogs to this vet for 8 years even though there are many vets closer to our home. We have dealt with a variety of issues across the spectrum over that time and have always felt supremely confident having our dogs in the care of Drs. Randall and Choi (the two vets we've worked with) and the rest of their team. We highly recommend. read more

On a Sunday mind you, we got an appointment for our seriously ill cat within an hour. Dr. Steve Randle was friendly and professional. We had a weekday vet, and he advised against having more x-rays taken as we had them done the previous Thursday, although he would do it if we wanted. He understood our needs and was able to provide relief (in the form of a steroid shot). The total cost was less than walking in the door at any of the emergency vet clinics open on Sunday. read more

Been taking our dogs there for 8+ years. Sought out Dr. Randal because the reviews back then indicated he was good with big (GSD) dogs. That's been true ever since. Dr. Randall explains options, is exceedingly perceptive, and never "up sells". Frankly, he's more responsive and communicates better to me than my personal physician. Basic services run half what VCA-owned emergency veterinary practices charge. NB. read more

My dog is SUPER sensative to strangers, and particularly dislikes men. What won me over was Dr. Randal's understanding of her sensitivity. My dog melted for him which I RARELY see. I even travel a small distance down the coast from SF. While the dog/vet relationship sealed the deal for me, their prices are fairly reasonable, and they often have later time slots for the working class. Why I continue to go to Pacifica Pet Hospital: Dr. Randal answers all of my questions and simply takes the time to make sure I understand what the treatment options are. It is refreshing and my opinion of how my vet should be! Not to mention the reception staff is wonderfully warm! read more

If I were rating Dr Hurlbut, I'd give this place as many stars as I could. He's simply amazing. I haven't seen a better vet. One of our cats has an auto-immune disease and has an open sore on his nose and Dr. H is always understanding and patient with us. He takes the time to explain new treatments and ideas in a manner that I can understand. He is fair and honest. And, he really takes great care of my cat. My other cat and dog who are healthy and happy, I don't care as much who they see for routine care, but in an emergency or a highly emotional situation, I will always request to see Dr. H who not only takes care of your pet, he takes care of you too. The staff can be slightly abrasive and some of the other vets there can be a little judgmental and forceful in their treatment plans, in the case of our cat where we have already developed a treatment plan with Dr H, this has been quite frustrating and more than once I've left in tears. But overall, for routine care this place is as good as it gets and as long as we live in the Bay Area we won't be taking our pets to any other vet. read more

Going to pacifica pet hospital was the first time bringing my cat to vet and my cat went a pretty decent cut on her stomach. Everyone was very nice and the nurse and doctor were very nice and great with my cat and making her feel comfortable and explaining everything to me as we went and what they would do. They have me an estimate for the procedure and antibiotics (very reasonable) right after the exam and did the procedure in about 15 minutes. I happy to say all the staff here was amazing and my animals will be regular patients! read more

Pacifica Pet Hospital - My cat after her procedure, not happy about her cone - Veterinarians Near Me - Pacifica, California

Excellent service and friendly staff. Easy peasy when your in an emergency and need fast attention for your fuzzy friend. Good parking and good traffic flow makes this an easy trip from south sf , San Bruno and Daly City. read more

I am truly pleased with the service and aid this pet hospital has provided. They have very reasonable prices, great veterinarian professional and superb customer service and support! They even gave my puppy a worm toy to celebrate his speedy recovery! Thank you for your amazing service! read more