My first escrow with Pacific Trust was quite an ordeal, the escrow was set to close in 30 days but due to the buyers non performance and their agents lack of real estate experience the escrow was delayed nearly 60 days. Traci Valiza and Jenny Campos were amazing! Both of these women are true professionals, very knowledgeable about the workings of escrow and patient! I am very pleased to give these two women and Pacific Trust Escrow 5 Stars! Thank you Traci and Jenny! read more

Lisa Sickafoose did a very good job on our property purchase. I was impressed with her attention to details and her follow through. It was a pleasure working with her. read more

Professional and Detailed oriented escrow company. I had an excellent experience working with Pacific Trust Escrow Inc. Their team was highly professional, experienced and communicated clearly throughout the entire process. Every step was handled smoothly, with full transparency and care. I truly appreciate their attention to detail and dedication to making this transaction stress free. Highly recommended for anyone looking for a reliable escrow service. read more

I highly recommend Pacific Trust Escrow for all my real estate future needs for our clients. I've been a real estate broker 2+ decades and appreciate Ms. Tarena Jones exemplary customer service, product knowledge & expeditious response time to multiple tasks in our transaction. As a result, Ms. Jones will always be our team's preferred valued escrow officer of choice of Antelope Valley! All The Best..... Dr. Kerri Jones, Ed.D. read more

The receptionist in the attached picture is the most rudest individual I ever met. She is very short and unfriendliest person ever. Not only was she rude to me she was also rude to my partner when we called in into sign a paper. Basically just told him to have a seat and forgot about him. He finally called me on my cell phone (I was in one of the offices in the back waiting for him to get here) and told me he was leaving so I walked out in the lobby to get him and the receptionist gave us both a dirty look and Syed at us and said I don't understand why u are getting all excited. I will never use pacific trust again I wish I didn't have to go through them this time but they have me over barrel. When others were walking in the receptionist didn't even greet them all she says is "name" expecting you to know what she means. I sat in the lobby listening to her answer the phone and she is so rude and not friendly and very unhelpful. She even hung up on someone and referred to them as being rude To a coworker when in fact she was the rude one. This experience made my refinance experience horrible when it should have been a happy experience. Unfortunately I have to go back to this place tomorrow and I am hoping she is not there! read more

Pacific Trust Escrow - The rude receptionist - Real Estate Services Near Me - Palmdale, California

We just closed another transaction with Michael and Sharmen from Pacific Trust and what an absolute pleasure to work with them again! I had to leave this review in case someone was looking for an AMAZING escrow team because they are top notch. They are on top of their paperwork, promptly answer emails, pick up the phone when I call (even after hours ;-)). They are seriously passionate about their job and you can see it in their work ethic. I would use them again and again no doubt. I read these other reviews about Pacific Trust (the negative ones) and I can't imagine any of it as ringing true. I've worked with them a couple years now and between Michael and Sharmen and Teresa and Cyndee, Pacific Trust can do no wrong. You will not regret it if you choose Pacific Trust for your Escrow needs, it will be worth it I have no doubt! read more

As a Real Estate Broker, this is the only company I use for all my transactions! Jenni is great to work with and with the help of her assistant Kat, they make a great team. read more

I was doing a Re-fi with cash out and the company sent me about 5 escrow companys to choose from, Pacific was the first one on the list so I thought maybe that's a sign my loan company wanted to use them. God I wish I had checked Yelp before I choose. These people didn't care about me. I had a agent named Tarina, she is rude. She witheld closing funds then said they would be released in 6 weeks! She lied, I started this in January I just got my money last week! When I would call her, she acted as if I was bothering her with short smart ass answers. Now how many people or how often does someone refi? Yep, I didn't know what I was doing and IF there is ever a need I WILL NEVER USE PACIFIC AGAIN! I read a review of the receptionist and BAM, they're right! The whole office seems like they have PMS. read more

This company failed in every way to provide me with customer service with excellent. They delayed getting a crucial document for my closing because they were having an office party. After I had driven for over 5 and half hours in heavy Los Angeles and Orange County traffic, to get the document and delivered it to them, for the to tell me that there a great possibility that I would get my special closing til Monday. I was not having that. They assured me that my file was completed that they had everything, they needed, they were waiting on Title to fund their account. Again I would be able to pick up my check by 12 no later than 2 pm. After 10 calls to Escrow office because it getting late in the day no word, no call, no update. At 4:03 Kat just informed my loan officer she was missing account numbers. Mind you this is the same person who told me that she had everything she needed and assured me, they were only waiting on Title. She had not touched my file until my loan office contacted her, then to add insult to injury the person who writes the checks went home a 2 pm. Her she is at the last minute scramble to do something she had full 4 and half days to do. Thier failure to properly handle my file cost me more time and money. I would not recommend this company, to no one, in fact, stay away. All their nicety is just a shadow to cover up laziness. if one of my staff members did a customer like this they would not have a job. We need force company to the job we pay them for in a timely manner. I tried of hearing "I apologize," If the job is done right the first time there would be no need for apologies Due diligence is all we ask, handle my file like you would want me to handle yours. read more

Pacific Trust Escrow is the worst escrow company I've ever dealt with. I have closed 6 escrows with them in the past 2 years and each escrow was delayed 5 to 17 days after the original closing date and it was due to the escrow officers and their assistants negligence and lack of care. They dont work in the best interests of their clients, they work on their time and when they feel like it. When you call for status updates they dont answer and if they do they are rude and their excuse for them not closing on time is that they are very busy....I wish I could give them zero stars if it were possible. read more

Another HOLE in ONE! Such a fun escrow company to work with and they get the job done every time! I Even pushed for a special recording and they managed to get it done same day of the request! Thanks for all you guys do its the best customer service ever!! read more

We had a great experience with Jennie and Catherine, they were able to accommodate us last minute to close escrow they are very nice and professional always available to answer any questions or concerns my husband and I had. Staff is very welcoming and friendly felt like home while waiting to be called in. read more

I've dealt with this office a couple of times and I'm very happy with the ladies at this particular office. I once had to drop off some documents for a house that I was selling and they greeted me with a smile and were so pleasant to deal with. Going trough escrow can get very stressful but these wonderful ladies made things less of a headache for my family and I. I really recommend this office to every one. Great staff, great customer service, you can't get that any where else!!! read more

A Horrible nightmare! This company called my wife & I to sign to begin escrow at 4 and when we showed up at 4:15 we were told our escrow officer had left for the day & we'd have to wait until the next day. The following day we had to sign via docusign. Why couldn't we just docusign when we were called initially? More than 2 months later, we were called on a Friday at 4:53 that escrow is done & we can come in on Monday, when I asked if we could go right then, they said NO, they close at 5! Keep in mind we had been waiting more than 2 months for escrow to close, which we had been told typically closes in 30-45 days & were extremely eager to finish the process! We weren't available to sign until Tuesday & when I went to the county recorders office Friday to register as the homeowner, they said the escrow office missed a signature! I had to wait another couple hours to get keys & was told that because of the delay we may have to wait until Monday to get keys! I was furious! Luckily my realtor pulled in a favor with the seller & we got keys so we were able to move in over the weekend. Glad our experience is over with this company. Buyers beware! Horrible customer service but it looks like they have great parties as their office is plastered with pictures of their company parties! "Hardly work, party hard" I guess read more

Lori Guthrie and Michael Spalding have always handled my listing sides with the utmost of professioanlism. They are top of mind Escrow people I trust. read more

We recently used Pacific Trust Escrow for the sale of a property in a family trust, and PTE was the selected escrow agent. Jenni Williams and the entire team was very responsive, supportive, and efficient. Jenni would return my calls within one hour, or someone else on the team would be able to assist me. I believe their professionalism and expertise and efficiency greatly expedited the completion of the property transfer. I would strongly recommend them for any escrow service. read more

I'm always Happy when I get a escrow with Pacific Trust Escrow. Escrow is a big part of the transaction and when escrow is on top of it it makes a big difference. Thank You to all the Girls at #PacificTrustEscrow for making our transactions easy. Also Thank YOU for all the wonderful networking events you hold. Your Company is truly great for our community and Realtors. Gabriella Godde "California Mortgage Girl" read more

Very awful customer service. Never have a answer to your questions and they never return calls. Constantly have to call them unless they are requiring you to pay addition money. They company made my home purchasing experience horrible. read more