Quite honestly, this company deserves negative stars. It's been an incredibly frustrating experience.
Our service with them began for my father-in-law, who was being discharged from the hospital and on oxygen for the first time. He waited an entire day for the oxygen to be delivered but it never arrived, despite numerous calls from hospital staff, a manager, and my husband.
Dad had to stay in the hospital another night because he couldn't be released without the oxygen. The hospital staff were frustrated as well and said they'd never worked with a company that was so inept.
Dad was released with a few small bottles of oxygen to use in the assisted living facility, for when he goes to the dining room or outside of his own room. Those few bottles were running low, so we called the company and were told he would have a delivery on Tuesday of the next week. Late Tuesday we called the company again because the oxygen hadn't arrived, and we were told that it was recorded in his chart that we were informed that it would be delivered on Thursday. That is not what we were told, and we're sure because the phone was on speaker and we both heard Tuesday, and told dad that's when he could expect it.
When they initially provided those few bottles of oxygen no one told us that they only deliver monthly, or what his delivery day was. They didn't even leave enough bottles to last a week, let alone a month. It takes a very long time to navigate their phone system, often a 12-minute wait just to get to the next person who transfers to another person and another long wait.
I am certain I have never written a more negative review in my life, but I really don't know how this company is still in business. read more