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    Pacific Pulmonary Services

    2.0 (4 reviews)

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    Diablo Pulmonary Medical Group - Waiting space with magazines

    Diablo Pulmonary Medical Group

    2.3(6 reviews)
    16.7 mi

    I too have recently experience:…read more 1. What Amy stated in her review, "It's been nearly impossible to get in touch with anyone there. They don't answer the phone, and even though some extensions allow you to leave a message, they never call back. This lack of communication is incredibly frustrating and unacceptable for a medical practice." The Diablo Pulmonary Medical Group staff does not even reply to MyChart messages. 2. What Felipe P. stated in their review, "Just got a bill from January, and nobody in billing answers. Called 3 times, left 3 messages and no response." When you call the office there is an option for Billing, which is use less, always received a recording to leave a message. This option and personnel need to be removed because they NEVER return a call. I even called at least three times and selected the option to schedule an appointment for I have had better luck some one answering. I asked the person who answered if the billing person was in (Sarah?), and of course she replied "No, but I can take a message." (Do not know what she did with the message for I never receive a call back.) I informed her I have left several messages via the Billing option and have never received a call back. What a plush job Sarah has.

    I had gone in for a breathing issue I had long been struggling with and tried to explain that to…read morethe doctor. She was pretty dismissive, chalking it up to asthma or long covid and referred me to another doctor to get a breathing test which I was hoping to get here (these are things my PCP already suggested which is why i was referred here in the first place). The appointment lasted less than 10 minutes. On top of that, they told me to email my insurance information to them, to an email account which doesn't exist (the email bounced back to me) and like everyone else is saying, they do not respond to calls or emails regarding billing. I have reached out multiple times and cannot get in contact with anyone. Won't be going back

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    John Hadley MD

    John Hadley MD

    4.3(3 reviews)
    16.7 mi

    Dr. Hadley has been my pulmonary doctor for 20 years and I would recommend him to anyone who wants…read morea doctor who will sit and listen to you. He is not only a great doctor but a really good person and has a fun sense of humor as well.

    I am the caretaker of my brother in law who has MS, COPD and emphysema. He is being treated by Dr…read more Hadley who is a very friendly congenial doctor. His location is convenient and his staff cordial when you meet them in person. However, trying to reach his office for an appointment can be quite a challenge. The phone prompts are endless and usually no one answers and you have to leave a message. " To state "Please listen because our numbers have changed" is trite and useless". Every doctor's and business'es phone prompt says the same thing. Just get on with what the numbers represent. It is all very frustrating;to my brother in law because his MS. does not permit him to use a computer. Therefore the MUIR website is not useful. He must rely on the telephone because he also has impaired vision and cannot read his mail. . However, telephone communication issues are not just Dr. Hadley's. It's the same with all of our local doctors. Phone prompts and staff communications are generally very time consuming and frustrating. When I was a young boy My mother would call and my doctor would come to my house to treat me the same day or evening. He drove a Chevrolet or maybe a Buick. Now I cannot reach my doctor and he drives a Mercedes Benz and is shielded from communication through his office staff and billing contractors.

    Pacific Pulmonary Services - pulmonologist - Updated May 2026

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