Horrible business management. If I could give them 0 stars, I would. I have no idea how they can still be in business. I thought they were pretty awesome when they cleared out my 91 year old mother's apartment when she came to live with us, though I thought it rather odd that there was no manifest listing of the items they planned to sell at auction. This was July of 2015. I called and called for 6 months, wondering which items would be sold and what had been hauled to the Salvation Army or the dump. No answer, but the occasional text saying no check for 60% of the auctioned items would be available until ALL items were sold. Waited until January of 2016 to receive a check for $400 - for a house full of stuff!! I could have made 5x as much holding a moving sale! What the HELL happened to everything else? Yes, there was a lot of junk, but the salable items were way more than $1000, minus their moving expenses, of course. I recently went to the BBB site to see if they had improved, but no, they are still doing the same crap to elderly folks. That's why I am posting now, because I see we were not a one time mistake. DO not use them for your parent's estate sale. A total rip off. read more