It was a really good neighborhood market before. With its recent expansion, Pacific Market has become one of the best local places to shop for food in Santa Rosa. The store is larger, as are its meat and seafood sections and the breadth of products offered. The store now has a larger, better cheese department as well. And you can select, customize, and order one of the Market's delicious and popular sandwiches online, shortening your wait when you come in to pick it up. But the store's most impressive achievement? It got bigger without losing the ability to provide excellent customer care.Ask any Pacific Market team member for assistance and they will either help you or get someone who can. Grab your shopping list or your most challenging recipe and head for Pacific Market. You will likely find the things you need, some things you want, and people to help you with both. read more

This place reminds me of the 1990s in all of the best ways but I'd love to see more attention to detail in the prepared foods, & better quality items. read more

Why does everyone that works there seem rude and grouchy; ruins the experience. Good quality meat and produce. Work on the customer experience. read more

We love and try to support this local market as we live just a few blocks away. They have a premium deli and meat/fish market. With that being said, then gentleman with glasses and a ponytail who runs the deli is horrible. Today, July 12th, we placed an online order for sandwiches for our entire family at about 9:30 a.m. for a 10:30 a.m. pickup. When I got to the store and asked about my order, the man looked at me like I was confused. Then, he tapped the screen behind him and said the system was "down". He did ask if he could make the sandwiches now, but he has serviced me before, and it would have taken him 30 minutes to make 4 sandwiches, if you're lucky enough to get his attention. In any event, I diverted and bought pre-made sandwiches to save time. When I checked out, I told the checker about my online order, and he mentioned that to be standard. Honestly, this is all just a shame since you have great food, but a crappy online system and a deli employee who, let's be honest, hates or appears to either hate his job or the customers. Well, till next time, which is never! read more

Pacific Market - Online order - Grocery Near Me - Santa Rosa, California

Sandwich was tasty, service was okay at best. Are there days that the grumpy, non personable white haired guy doesn't work? Then I'll be back on those days. read more

Not only is it wildly overpriced, but the hours are not up to date anywhere. I live in the neighborhood and went to pick up some last minute ingredients for a dinner tonight for not to find locked doors. There was a man in a car who had the same issue and was very upset as well The last time I was here, the employees at the deli, were openly talking about the wages of the employees at the meat counter and saying how they don't do anything. I found this to be really odd, especially since I was waiting to just ask a question. All in all, I think I'm done here. Based on their prices, I'm not sure if they need my money or not but based on their service, they aren't getting it read more

Pacific Market - The business hours are not up to date on their website or online - Grocery Near Me - Santa Rosa, California

It had been a few years since the last time we shopped at Pacific Market. When we walked in there was an overall weird vibe. The workers were all interested in talking amongst themselves with no acknowledgment of customers. We grabbed a couple individual premade meals. One was a turkey dinner which consisted of deli turkey cut thick then covered with gravy. I would have been better off purchasing a frozen turkey dinner. The worst part was paying for our purchases. We had about 10 items and bought our own shopping bag which we placed at the front of our items. The cashier just threw it to the back of the check stand then started scanning the items expecting us to bag our own items. Of course the cashier was done with the scanning before I got half the items in our shopping bag, then glared at me to hurry up and pay since there were now more customers in his line. After paying the cashier, he started scanning the next customer's items and pushing them back as I was still bagging my stuff. I told my spouse as we walked out never again. Sorry but when you are paying full service market prices, you shouldn't be expected to self serve your purchases then made to feel you are slowing down their process. Bunch of lazy asses who all look like they would be more comfortable working at a skate shop than a neighborhood market. read more

They used to have really good cooked salmon there I went today and it's horrible. I threw it out dry dry dry. And it smelled terrible. Sorry they've made a change. read more

Best sandwiches in town, they also have fresh squeezed orange juice, friendly workers. They're WONDERFUL. I also think there MIGHT BE a way to get their sandwiches ordered online. I love this place. read more

Haven't been here in a while. I just love this place. Can't even tell you why. It's so quaint, friendly and love the deli / hot food bar.

Over the years I've come to really appreciate the great service and options at Pacific Market. Sandwiches cannot be beat and they always have great hot offerings.the meats/fish are pricey but you really do get what you pay for. Shop Local!! read more

I love coming here. Staff are always helpful, food always fresh, and their posole...omg, 10/10!

I'm a local and have coming here for years. Today (6/26 at 8:03 pm when posted that they're closed at 8:30), I went here at 8pm and saw that the meat department was totally closed. From being in the service industry myself with a chef husband, I know that there is no reason for the meat department to be closed with no one in the building at 8pm...meaning, they started closing around 7/7:30. An older woman with dark, slicked back hair told me that "sometimes they close up early". My husband and I came here for one specific item and she was very rude telling us we "should've known". On our way out, she flipped me off and told me not to come back after I told her that they weren't closed yet. We live in walking distance and this has been our go to market- we're here 3-4 nights a week. Not again read more

Food in this market is hit & miss. For what they charge you for a pre made gluten free Cesar salad I expect the lettuce to be FRESH not all brown edges & hearts. Seriously it's disgusting & they charge you more money for it. read more

I got the Grace Drive sandwich and honestly it is one of the best sandwiches I've ever had in my life. Everyone at the deli at super friendly. read more

Cute little market near McDonald Avenue. While I have only been there a few times - the overall feeling of the place is like a small neighborhood Oliver's. Translated - high quality items sold for prices that would make Grocery Outlet customers shriek in horror. Still if you dig gourmet cheeses, organic produce, assorted wines, fine baked goods and a kick ass deli -all housed in a space that compares to a 7/11 quickie market - Pacific Market is just the ticket! read more

Pacific Market - Tri-tip dinner I bought for my wife as a treat. The cost was excellent for what was included in this prepped meal. - Grocery Near Me - Santa Rosa, California

Just stood at the deli for 15 minutes without being acknowledged and then I walked away.

I love this little market. The staff is super friendly and more than willing to stop what they are doing to help out the customers. The isles are a little tight but it's okay, everything is organized and you have so many choices! Prices can be a little higher than going to Safeway, Walmart , target, etc, but it's ok. I'd rather go here and pay a little more than go to some other store where the employees act like they hate their jobs and hardly acknowledge the customers. They have a nice deli counter, delicious hot food to go and delicious pastries made in house. It's nice to go here when I need a few things and don't want to deal with all the other people at other grocery stores. read more

USED to be more amicable service and fresher food. like a lot of "mom and pops" in the USA and elsewhere, quality and service have/are deteriorating. fact of like now AND PRICES RISING. read more

Good deli but their online ordering does not exist. You order online go down to the deli and get told it's not working. Perhaps take it off their website?? read more

This is a small neighborhood market that offers a lot. I heard about the deli so I decided to go and ordered the #14 no bacon and it was SOO good! I can't wait until I have the time to get another. BUT I will say is they need to train their employees on customer service because how do you see customers standing in front of the deli and not even greet them hello or hello we will be right with you. Being nice isn't hard just hard for them I guess. read more

Terrible sandwich today. When you charge $10.99 for a deli sandwich and make me wait for 15 minutes to get help - and I'm the only one in line - you should make sure the food is quality. The chicken was rubber with one very thin slice of cheese. Explains why I was the only one in line. read more

I was not expecting to be treated rudely just trying to walk in the market. The employee was organizing outside the door and I was waiting for him to step aside. I usually don't come here since their prices are higher than most grocery stores. It was convenient! I needed gluten free flours. They had a good variety which was pleasing. I got the same cold treatment at the register. No reasons to return so I won't be back. What happened to friendly service? Is this a lost value. read more

We were just traveling through Santa Rosa and stopped to get a deli sandwich. What a neat little old school market! It reminded me of markets back in the 60's and 70's. It has an eclectic mix of excellent choices. If I lived in the area I would definitely market there. Also the sandwiches were on point. We had 2 #10's (Reuben) read more

Really good hot plate food. Nice feel and atmosphere. I haven't done any actual grocery shopping here but the ready made stuff is solid. the sandwich wasn't the best but maybe I just ordered bad. read more

We love Pacific Market! They have a wonderful counter where you can order custom deli sandwiches. They have three or four people there to make your sandwich exactly the way that you want it. They also have to-go sandwiches, to-go salads and to-go entrées. In addition to that they have a sushi bar and a meat counter and a small curated selection of specialty groceries as well and fresh fruit and produce upfront. You will love this tiny family market! read more

One of the nicest, cleanest, stores around. They have an excellent variety of cheeses, wine, and a section of candy which is nostalgic . They have a fresh meat market with several butchers to serve you. And seafood also. Lots of bakery treats in the back of the store, & excellent fresh sourdough bread, & other breads. Their hot food to go is really good, and also has a salad bar, & soup. I love their ribs, marinated shrimp, soups, all kinds of entrees that you help yourself too. Great wines to choose from. Just a lovely place to shop. Very high quality. I have been shopping their for over 20 years. read more

What a wonderful, little grocery store in Santa rosa! My husband and I decided to take a trip out here for a day on Thanksgiving and this store had an entire array of delicious Thanksgiving foods at the delicious section. The food was so stunning! I will be dreaming of those scalloped potatoes for years to come, the turkey was so moist and tender, greens beans on point and their mini carrot cakes were of course a great dessert to pair with our holiday lunch. The staff was also super friendly and helpful !! We hope to be back for more delicious food. read more

This neighborhood market is a rare and hidden gem...quality goods and friendly staff. Whenever we get sandwiches for a group from Pacific, everyone raves - they're widely known to be the best in town. Overall it's just a special spot and feels like a unicorn b/c most markets like it have been swallowed up or put out of business by corporate super marts. With its smallness comes a few inconsistencies, yes, but when they occur they're minor. Highly recommend, if nothing else for the experience alone. P.S. The original Scream movie filmed a scene there! read more

Outstanding butcher, deli and overall inventory. Small enough to be easy for older patrons. Deli counter is frequently under-staffed but employees are always warm. Expansion coming soon. read more

Bought some roasted shelled sunflower seeds today for a salad....date is 2024 however when I tasted them....horrible taste....bad smell too....I think they've been on the shelf way too long read more

While it is not terrible - PM has certainly lost a lot of my business since the change in ownership. I went again yesterday out of necessity & I could find very little organic or other good conventional produce. The Yukon potatoes were green & there was little else that looked worth the money. Both sides of the produce aisle used to have pretty decent produce - both conventional & organic. Now one side is filled with a ton of plastic containers & energy drinks. The meat counter used to be reasonably stocked with decent looking product - now most all meat is packed in plastic - I won't buy it. Same with the seafood/fish counter. What used to be a great extension of local seafood product is no more. The deli hot food section is ok - seems to have improved of late, but even the sandwiches have taken a hit. I have shopped here since PM's inception (20+ years ago). The remodel of the store is nice - but I would take the old one any day. It's great to have a neighborhood market, especially when a forgotten dinner item is needed - but that's about all I will go there for anymore. read more

I go to Pacific Market every time I'm in town and absolutely love it and recommend it to anyone else in the area. The employees are amazing and a great help when I need to find something specific. Recently a new company took over and I've personally seen a lot of improvements and lower prices. The quality of produce especially has been outstanding. I basically live on salads, fruit bowls, smoothies, and veggies + dip so I heavily rely on good produce and this market delivers. The deli hasn't changed much since new ownership and is still wonderful whenever I get anything from there. It's supposed to be expanding soon I think, but they're gonna be keeping all of the sammies and other goodies so i'm excited! I'll continue to shop here whenever I'm in the area and wish the new owners/ company good luck (not that they need it since the good food speaks for itself, but giant corporations like safeway/walmart/target are such monopolies over small businesses and we don't need another local company to go extinct!) read more

We love Pacific Market. They have a fabulous deli, a bakery and everything you forgot to buy and absolutely need for?? It is a wonderful neighborhood market and yes we live in the neighborhood. read more

OPEN DURING COVID This market has wonderful fresh and healthy food options.. it's easy to navigate and get in and out, much easier than a big chain grocery store. Love their little coffee bar outside, so cute! Support a local business and shop at Pacific Market! read more

I believe this market has taken a turn for the better. I can't speak to the alcohol so I don't know about the craft beers if they've gone bad. But I believe the produce has improved. I don't take my cherry tomatoes or strawberries home and have them go bad the next day anymore. I also feel like the produce prices have gone down and the quality is going up. The store looks good and I haven't noticed the price is going up. The deli is a gem I love going to this deli the sandwiches are awesome and it seems like they haven't changed them at all. I think this new company is going to do justice to the store from what I've seen and I wish them all the best of luck from a local who's been going to the store for 20 years I feel this is a good change. read more

I have to say my family & I love the changes we've seen since the new owners started here at Pacific Market. I've been coming here for years. It's always appreciated when staff go the extra mile, even cutting a piece of fruit in front of us & letting us try it. I'm pretty picky about fresh produce and we've noticed how fresh it's been lately too. I would say overall, the produce, deli and meat department had an excellent selection and wonderful staff. We appreciate you! read more

So I traveled here in October 2021and all because of a silly movie I love, Scream. But the feel of the town, the vibe and the market made me love this area even more. I would love to move here. The people here are welcoming and helpful, except for the 20 year old cashier. Didn't get his name but like all kids they'd rather be somewhere else. Besides that, this place is great, had options I like and new options I tried. Fun place, great variety and just amazing town. Please try. read more

It's been awhile since I've been in this store and was glad to be back! The environment was friendly and inviting with a generous selection of meats, cheeses, and produce. I needed some speciality items and an employee took the time to help me find the perfect cheese! The prices were surprising reasonable too! read more

I hate to do this. Pacific Market is our go to store. They half a great staff. But the changes for the worst were immediately evident, especially in prices. Today I purchased a local craft beer that was 5 months old, and had turned for the worst. Also prices have gone up almost 20 percent. Also have heard complaints about the produce going downhill from neighbors. Sorry to see the abrupt changes from the new ownership. read more