I picked this dealer simply for convenience, as the location is easy to find and park. I don't know…read morehow Royal Element compares to other dealers. I had a one-time transaction. But this one occurrence could not have been more pleasant and smooth. I recvd immediate attention and C was professional and courteous. The office was modern and top shelf professional. I didn't feel like a one-time little fish and that was appreciated. Thank you, C. Highly recommend this dealer.

My recent visit proved exceptionally disappointing. I received an absurdly low offer for my unworn…read moregold items from an employee, which felt disingenuous, especially in the owner's absence. Coupled with challenging parking and poor availability, the entire experience was a regrettable waste of time.

Steve is amazing!! Knowledgeable, honest and very nice. Good sense of humor too!!…read moreHe has everything one needs for their collecting interest.

Steve was great. He looked at all the gold and silver we brought. He educated us with the magnet…read moreand diamond tester. He took a lot of time with us and offered us a lot more than we thought we were going to get. It was a good experience. I definitely recommend him.

Coordial, professional, transparent. I had some old estate pieces and believe that he gave me top…read morevalue for them. If the need arose, I would definitely sell here again. Yes, the door is locked which limits the number of customers that can be inside at the same time AND he will ask you to state your business before entering. This is Portland afterall, safety first.

They aren't interested in buying anything at a reasonable price based upon current market value…read more They claim they aren't a pawn shop....but an offer at .30/dollar, followed up w a BS "barely making anything at that price" Find a real company vs a neighborhood predator

What an absolutely beautiful experience we had finding our wedding rings at Medallion jewelers. We…read morewent in "just to look "and ended up having such a positive experience that we made a purchase then and there (Well, to be honest, we went for a walk first to discuss because it was our biggest purchase together as a couple). Alex, the proprietor, is warm and friendly and knowledgeable and made the experience so much more than just a financial transaction. He went out of his way to make our ideas possible. He was generous with his time and his knowledge. I will never forget this aspect of our big day. Every time I looked down at my hand and see that gorgeous ring on my finger, I will remember where it came from and the story behind it.

I called prior to ask the rate for buying my gold jewelry and he gave it to me and stayed true to…read morehis word when I went down there. Everything went smoothly. He is honest and nice. Great customer service. And I did call another high end jewelry store and their offer was much less. This place has been in business for a very long time.

I had an excellent experience with Monica. She was helpful, friendly, and professional when I…read morevisited her store to sell my gold chain. She took the time to explain the process thoroughly, making everything easy and comfortable. I truly appreciated her honesty and outstanding customer service. I highly recommend Monica to anyone looking to sell gold or jewelry. Thank you, Monica, for making the experience so positive!

I have been a loyal customer of JRC Gold Exchange since the week they opened because I wanted to…read moresupport a local business. Over the past year, I have spent more than $11,000 with them and always felt that my business was appreciated. Unfortunately, my most recent transaction changed that impression completely. After placing a large order, more than two weeks passed without any shipping update. It took three separate requests before I finally received a tracking number. Tyler assured me my package would arrive the following Tuesday, but when I checked the tracking information myself, it showed that only a shipping label had been created. The carrier had not yet received the package. Because of the delay and conflicting information, I requested to cancel my order. Tyler told me that wasn't possible because the order had already shipped, even though the tracking information clearly showed otherwise. After asking to speak with the owner, I spoke with him briefly. Our conversation focused solely on how I wanted my refund issued. There was no discussion of the conflicting shipping information or the concerns that led me to cancel the order. Since I had paid by credit card, I requested that it be credited back to my card, but I was told a cash refund would be easier. When I picked up my refund, I was handed a large amount of cash with no receipt or documentation. After counting it at home, I discovered I had been shorted by more than $200. I immediately contacted the owner and returned to collect the remaining balance. Again, I was handed cash with no paperwork. Since the beginning of this issue, I have requested three separate times to speak with the owner to provide feedback about my experience. Each time I was told he was unavailable, in a meeting, or out of the office. Despite those requests, I have never received a return call. The true measure of a business isn't how it treats customers when everything goes right--it's how it responds when something goes wrong. I chose to support JRC Gold Exchange from the week they opened because I believe in supporting local businesses. Unfortunately, this experience left me feeling that a year of loyalty and more than $11,000 in business were not met with the level of accountability, communication, or customer care I expected. I will do business with Portland Gold Exchange in Sellwood going forward.

They are very transparent and everyone are so nice and friendly! Will surely be back again to sell…read moremy unwanted jewelry!

They are very transparent with the gold and silver prices as of today so I felt confident that I…read morewas getting the best value for my coins. Professional and very nice to me!

Avoid. Rude and turned away all my future bullion and rounds business because they didn't want to…read moremake a transaction for a child to purchase coin protectors. The guy was too busy chatting with his buddy to even be bothered. So much for trying to support local. Wow.

The service was great and felt they gave me a fair deal on the buffalo of a head nickel. I brought…read moreit in. They also had a nice selection of other stuff.

These guys were so easy to work with and gave me the most for my scrap gold! Thanks so much I'll be…read moreback!!

Ken is the real deal. I came with the coins, he came with the cash…read more No BS, no wasting my time. Very organized space as well!

Initially I went there just to get an idea on the value of my 90% silver dime. Outside the…read moreestablishment looks kind of quiet and isolated but. on entering it was very nice and big. They were very friendly and knowledgeable and I ended up up selling them all my coins at a reasonable offer Siew

Called and locked in a price, drove from Eugene and waiting almost an hour! There were many people…read morethere with hordes of gold rings, brackets, chains, you name it wanting to sell it, and they were all ahead of me, some taking 30-45 minutes. Insane when you just want to walk in, pay and leave. While the staff was professional and friendly, my time is worth something and I don't see this as an option in the future for my precious metals purchases.

It seems they are much more experienced with jewelry repair than watch repair. I think it's a safe…read moreoption for simple quartz battery replacement or external watch cleaning and polishing I had some more involved watchmaker work done and was the results were so so. The lack of communication was a bigger concern than the quality of work performed. Don't be in a hurry. I like their pricing, honesty, and they are really nice people.

Extremely frustrating experience. I would not trust My Jeweler with my jewelry again…read more I brought in several pieces for relatively straightforward repairs--a bracelet spring, a broken prong on a ring, and a separate older ring that needed a new head soldered on so a new stone could be set. I was originally told a couple of weeks. Two months later, the work still wasn't completed. Even worse, he made a major mistake with the ring that only needed a broken prong repaired. He CUT OFF THE PRONGS because he claimed he "thought" that was the ring I wanted the new stone set in. I never told him that. In fact, when I originally showed him the ring, we specifically discussed the broken prong, and he even checked the existing diamond and showed me that it was not loose. There was absolutely no reason for me to ask him to remove the setting or replace that diamond. Rather than simply acknowledging that he had misunderstood or made a mistake, he repeatedly tried to tell me that this was what I had asked him to do. It was not. Another bizarre excuse involved his carbon-copy paperwork. He repeatedly claimed that I had taken his carbon copy. I NEVER took his carbon copy--not when I dropped off my jewelry and not when I finally picked everything up to take elsewhere. In fact, every time we discussed the paperwork, he had a carbon copy there to show me. Yet somehow this became another thing he tried to blame on me. That was really the theme of my entire experience: excuses and shifting responsibility. I was repeatedly told, "a few more days," followed by explanations about being too busy and having too many interruptions. I went into the shop approximately eight times trying to get my jewelry completed or simply get it back. The shop was almost always empty, and on several occasions when another customer was there, they were also complaining. The one repair that was supposedly completed--the bracelet--broke again immediately and had to be brought back. What was especially frustrating was the enormous amount of time wasted. He would stand and talk at length while repeatedly explaining that he didn't have time to complete the work because he was constantly being interrupted. At one point I spent over an hour there. After two months of delays, broken promises, a failed repair, a ring altered in a way I never authorized, and repeatedly being blamed for things I did not do, I finally gave up and took my jewelry back. Bad business practices from beginning to end. If you value your jewelry and your time, I strongly recommend going somewhere else.