Steve is amazing!! Knowledgeable, honest and very nice. Good sense of humor too!!…read moreHe has everything one needs for their collecting interest.

Steve was great. He looked at all the gold and silver we brought. He educated us with the magnet…read moreand diamond tester. He took a lot of time with us and offered us a lot more than we thought we were going to get. It was a good experience. I definitely recommend him.

Coordial, professional, transparent. I had some old estate pieces and believe that he gave me top…read morevalue for them. If the need arose, I would definitely sell here again. Yes, the door is locked which limits the number of customers that can be inside at the same time AND he will ask you to state your business before entering. This is Portland afterall, safety first.

They aren't interested in buying anything at a reasonable price based upon current market value…read more They claim they aren't a pawn shop....but an offer at .30/dollar, followed up w a BS "barely making anything at that price" Find a real company vs a neighborhood predator

I had an outstanding experience with Kevin and wanted to share it. I came in with a large…read moreassortment of gold and silver jewelry, including several charm bracelets I've collected over many years. Some pieces were tiny, some were older, and some I wasn't even sure about -- but Kevin took his time with every single item. He carefully tested, evaluated, and explained each charm and piece one by one. His professionalism, patience, and kindness truly stood out. What impressed me most was how he treated me throughout the entire process. Even with the amount I brought in, he never made me feel rushed or like I was inconveniencing him. He was thorough, honest, and incredibly respectful. It's rare these days to find someone who works with such care and integrity. I'm turning 80 in January and just booked a Panama Canal cruise to celebrate this milestone. My hope was to make enough from my jewelry to cover my deposit. Thanks to Kevin's generous offer, I didn't just cover the deposit -- I paid for the entire cruise and my drink package. His help made my birthday celebration feel even more special, and I left feeling grateful, relieved, and excited for my trip. Kevin went above and beyond in every way. Because of his exceptional service, I will absolutely be returning in the future. Highly recommended.

I go through waves of alternately collecting and divesting. This is definitely a divesting year. If…read moreyou have old jewelry, broken bits of gold or silver, or inherited a coin collection that just isn't your jam, then contact the very knowledgeable and congenial Kevin, the new owner of Pacific Gold and Silver. TRUST ME, you only want to deal with Pacific Gold and Silver. Other businesses were either dismissive or used the tired line, "get estimates and we'll beat any price." Uh, no....they will not...they will devalue your items or cherry pick through them. We found Kevin to be honest, fair and completely transparent (current precious metal prices stream across huge screens on the wall) When all was said and done, we felt valued as customers and will be by again when we unearth more "treasures." Kevin is awesome.

What an absolutely beautiful experience we had finding our wedding rings at Medallion jewelers. We…read morewent in "just to look "and ended up having such a positive experience that we made a purchase then and there (Well, to be honest, we went for a walk first to discuss because it was our biggest purchase together as a couple). Alex, the proprietor, is warm and friendly and knowledgeable and made the experience so much more than just a financial transaction. He went out of his way to make our ideas possible. He was generous with his time and his knowledge. I will never forget this aspect of our big day. Every time I looked down at my hand and see that gorgeous ring on my finger, I will remember where it came from and the story behind it.

I called prior to ask the rate for buying my gold jewelry and he gave it to me and stayed true to…read morehis word when I went down there. Everything went smoothly. He is honest and nice. Great customer service. And I did call another high end jewelry store and their offer was much less. This place has been in business for a very long time.

I had an excellent experience with Monica. She was helpful, friendly, and professional when I…read morevisited her store to sell my gold chain. She took the time to explain the process thoroughly, making everything easy and comfortable. I truly appreciated her honesty and outstanding customer service. I highly recommend Monica to anyone looking to sell gold or jewelry. Thank you, Monica, for making the experience so positive!

I have been a loyal customer of JRC Gold Exchange since the week they opened because I wanted to…read moresupport a local business. Over the past year, I have spent more than $11,000 with them and always felt that my business was appreciated. Unfortunately, my most recent transaction changed that impression completely. After placing a large order, more than two weeks passed without any shipping update. It took three separate requests before I finally received a tracking number. Tyler assured me my package would arrive the following Tuesday, but when I checked the tracking information myself, it showed that only a shipping label had been created. The carrier had not yet received the package. Because of the delay and conflicting information, I requested to cancel my order. Tyler told me that wasn't possible because the order had already shipped, even though the tracking information clearly showed otherwise. After asking to speak with the owner, I spoke with him briefly. Our conversation focused solely on how I wanted my refund issued. There was no discussion of the conflicting shipping information or the concerns that led me to cancel the order. Since I had paid by credit card, I requested that it be credited back to my card, but I was told a cash refund would be easier. When I picked up my refund, I was handed a large amount of cash with no receipt or documentation. After counting it at home, I discovered I had been shorted by more than $200. I immediately contacted the owner and returned to collect the remaining balance. Again, I was handed cash with no paperwork. Since the beginning of this issue, I have requested three separate times to speak with the owner to provide feedback about my experience. Each time I was told he was unavailable, in a meeting, or out of the office. Despite those requests, I have never received a return call. The true measure of a business isn't how it treats customers when everything goes right--it's how it responds when something goes wrong. I chose to support JRC Gold Exchange from the week they opened because I believe in supporting local businesses. Unfortunately, this experience left me feeling that a year of loyalty and more than $11,000 in business were not met with the level of accountability, communication, or customer care I expected. I will do business with Portland Gold Exchange in Sellwood going forward.

They are very transparent and everyone are so nice and friendly! Will surely be back again to sell…read moremy unwanted jewelry!

They are very transparent with the gold and silver prices as of today so I felt confident that I…read morewas getting the best value for my coins. Professional and very nice to me!

Avoid. Rude and turned away all my future bullion and rounds business because they didn't want to…read moremake a transaction for a child to purchase coin protectors. The guy was too busy chatting with his buddy to even be bothered. So much for trying to support local. Wow.

The service was great and felt they gave me a fair deal on the buffalo of a head nickel. I brought…read moreit in. They also had a nice selection of other stuff.

These guys were so easy to work with and gave me the most for my scrap gold! Thanks so much I'll be…read moreback!!

Ken is the real deal. I came with the coins, he came with the cash…read more No BS, no wasting my time. Very organized space as well!

Initially I went there just to get an idea on the value of my 90% silver dime. Outside the…read moreestablishment looks kind of quiet and isolated but. on entering it was very nice and big. They were very friendly and knowledgeable and I ended up up selling them all my coins at a reasonable offer Siew

Called and locked in a price, drove from Eugene and waiting almost an hour! There were many people…read morethere with hordes of gold rings, brackets, chains, you name it wanting to sell it, and they were all ahead of me, some taking 30-45 minutes. Insane when you just want to walk in, pay and leave. While the staff was professional and friendly, my time is worth something and I don't see this as an option in the future for my precious metals purchases.