This is in regards to Chris Alan at the San Clemente, CA Branch; which I cannot understand any of the 1 star reviews. Definitely not at the location in California. I wish I could give Chris Alan and his team more than just 5 stars! My husband and I did a refinance to consolidate bills as our son in the Air Force is getting married in two months. Chris jumped right in and immediately we knew he was going to get us to the finish line. He went above and beyond and I'm pretty sure he and his entire office worked diligently on our loan to make certain it happened. Chris was always available. We'd text, call, email, bat signal, you name it! He was there! We CLOSED! We SIGNED! "Thank you" seems like too small of a phrase for how we feel...ETERNALLY GRATEFUL is more like it! Highest recommendations! If you don't know where to turn for a new loan, refinance or consolidation. Please call Chris. You will not be disappointed. 949-520-+1933 read more

Chris Alan at Pacific Bay Lending was a phenomenal lender. He ensured to Keep me posted every step of the way and made sure my loan went through. read more

I'd give a perfect 5 stars alone for John Nielsen but this review covers the overall performance of the company. My first initial reviews for this lending company was really bad that I gave them 1 star because Sam & Matthew both made promises to me to give the money back I paid for the appraisal fee upfront for $500 but they both let me down. They gave me the run around day after day for weeks & later on ignored my phone calls, emails & text perhaps thinking that I'll eventually get tired bugging them for my reimbursement appraisal fee they promised for $500. I was very disappointed because I trusted this people and they show no credibility and integrity. I went on their website & found this John Nielsen's email & hoping that this person will help me. Within an hour, he responded promptly. He was very apologetic & asked me to give him the chance to make things right because that's what Pacific Bay Lending Co. is all about he said, they care for their customers. I wished he teaches those two (Sam & Matt) some work ethics and protect the good reputations of their company. By the end of the day, he let me know that the check for my reimbursement fee was mailed, and as a token for my patience, he gave a little extra for not meeting my expectations. He told me that I should expect it in a couple of days, and today Monday (from Friday) I received my check. I'm glad that my time didn't get wasted reaching out to John. I would recommend him to all the clients who's currently getting business with Pacific Bay. He's trustworthy and the pride of the company. John went above & beyond to solve the issue. read more

Overall not a good lender at all. I have done loans through them when I was a broker and they have no urgency. Slow processing and make all the excuses in the world. I would never input another deal with this lender. Just overall the worst! read more

The worst real estate transaction I've been involved with. As a realtor who has helped hundreds of buyers purchase a home, I could never recommend this lender to anyone. It's been almost two months since the buyers opened escrow and they STILL don't have docs to review. Very poor communication throughout the process. Highly disappointing. read more

If you do not have a 100% straightforward mortgage application then this is not the lending group for you. Their goal is volume and selling mortgages, not to be your partner and assist with a stressful experience. I worked with Alvin Chin and I'm glad I did not take what he said as fact. Instead, I switched to a different broker and was completely supported. I've already closed and so looking forward to moving into my new home. read more

Absolutely horrible home buying experience thanks to this lender. Be prepared for them to ask for the same documents over and over and then force you right before closing to provide more documents and resign your initial disclosures in order to fund and then demand more docs to fund. read more

Let me tell you my experience with Chris Allen and Pacific Bay Lending Group. I am 60 years old and must have financed or refinanced at least 7 homes and at least 12 cars including helping my children. It seems almost every time something happens where you don't get the rate your told, or the payment is different from what is said to you,or you need to get letters from others,, always something gets messed up! Dealing with Chris has been very easy and professional. He was very helpful throughout the whole process and delivered on everything he promised. He was there when my original mortgage company wouldn't help. I urge anyone who is looking to refinance to get in contact with Chris Allen at Pacific Bay lending. He helped me and my family in a time when we needed it and we are very grateful. - Minervini Family read more

Pac Bay is a great lender and I love the staff there. But the one person that makes the world of difference is my Account Executive, David Yang, for always going above and beyond. I have been able to deliver promises to my clients because David Yang gets things done for me. Pac Bay is truly one of the strongest out there when it comes to pricing and service! Service is only as strong as the Account Executive. David Yang, thank you for all the support throughout the years! I look forward to more smooth and hassle-free closings! This coming from someone that has been in the business over 10 years. As an ex-underwriter, I don't waste time on messy lenders and inexperienced Account Executives. read more

Abraham Mancilla promises the world and ends up doing nothing then this is the guy for you. He ignores all communication and doesn't do what he promises. My husband is in jeopardy of losing their deposit on their home! Yikes!!!!!!!!!!!!!!! read more

We had to start all over with another lending company because this lender was requesting more HOA documents which don't exists when the escrow has to close in three days! They are delaying the whole process asking all these unnecessary HOA documents making everyone so stressed. From the advice from my agent, we got a new lender to process the loan and asking the seller for extensions. We found out later that my incompetent broker used this lender for our loans, and we are very upset at not able to meet the escrow deadlines! Our seller has to ask for extension from her seller as well and made everyone upset and stressed! This is a disastrous lender ever! My new lender is trying to close the loan in less than 20 days, and I'm praying this will happen! I feel so bad for everyone involved especially the seller. read more

My company has worked with Pacific Bay lending for a couple years. The service has been improved, much better than before. Underwriting and processing goes smooth and fast. Staffs are friendly and willing to help. Work with Seam Lim and Mike Lee is a joy and they are willing to do extra work for you. I recommend this lender and will continually work with them. read more

We had an overwhelmingly negative experience with the Pacific Bay Lending Group (Pac Bay) last fall when buying our home. Although their website states that "Customer Service is our Top Priority," we found that to be far from the truth. Pac Bay is a mortgage banker and as home buyers, we weren't really supposed to talk to them directly. However, Pac Bay went essentially radio silent for several weeks during our escrow. Our mortgage broker couldn't get anyone at Pac Bay to return his calls. As it turned out, we weren't exactly enamored with our mortgage broker, but when our escrow agent - whom we loved - starting having problems getting any callbacks, we knew there was a problem. It got to the point where for several weeks we had no idea about the status of our loan and we started worrying that maybe Pac Bay was yet another shady lender who was doing out of business during the mortgage crisis. We started doing Google searches on different combinations of "Pacific Bay," "bankruptcy," and "going out of business." Let me state that again: Pac Bay's customer service and responsiveness was so poor that we were worried they had gone out of business. The loan eventually came through weeks later than we had anticipated, though there were many other logistical things that went wrong that aren't worth detailing here. Suffice it to say that we strongly recommend avoiding this lender. read more

This is the WORSE mortgage lender I have ever used!! Please do yourself a favor and save the headache and frustrations. They have the Shittiest customer service. You can't even talked to a manger, instead you have to fax your dispute to them. I hope they go bankrupt soon! read more

Amazing company. Treats you like family . Caring loving office who respond back ASAP and will help you above and beyond . I would 100% recommend Pacific Bay Lending Group. They will not disappoint you what so all ! read more

Been in this mtg business for over 10 yrs. Just got starting to work with them augt 2017. My A.E is Chad Kim and he is the best A.E I ever had. He doesn't ignore ur calls or emails. Super fast response and he is 24/7 kinda A.E that u can ACTUALLY depend on. He does not drop the ball and he will deliver what he promised. He is on top of his game. Super happy with his service and not to mention, they have great stated programs and competitive Rates. I see some brokers crying about stated programs but it's because u or ur processor didnt know how to structure the file. I would highly recommend this Lender and my A.E Chad Kim. read more

Like the other reviewers, I had an absolutely terrible experience with them. I went through a mortgage broker, but they were disorganized and non-responsive. I won't get into the details, but suffice it to say... they didn't seem to care that their delays and disorganization forced me to close late and pay more. I understand that the lending industry has stricter requirements now, but with this being their business, shouldn't they keep track of those requirements instead of asking for random documents ad hoc (including on the day we were supposed to close)? I would avoid this company at all costs. read more

If I could give zero stars, I certainly would. This is our first time dealing with Pacific Bay Lending, it will also be our last. Our Loan Specialist lacked in the communication department and made so many false promises. When questioned about them when they weren't happening and she denied making them. They were supposed to pay off our few credit cards and auto loan, none of the payments were correct. We were still left with balances and some of the checks aren't made out correctly. When we called asking why they weren't paid off the the supervisor, Steve Funk, told my husband that was our responsibility and hung up on him. This has been the WORST experience and I so wish that we would have just canceled the whole thing. read more

I have been a Realtor for the past 32 years and never in my career have I seen such a scam of a company out there doing loans for people. They are the most unethical company i have ever had the displeasure of doing business with. They wasted 30 days by a bad appraisal, then a bad drive by appraisal, then we had two other appraisal completed that were good ones and they would hear or consider the rebuttal, meaning the Buyer didn't get their loan after 90 days and the seller was not able to sell. Nothing to mention the two separate Realtors which did everything imaginable to keep this going. Every day the lender wanted one more thing, or the one thing they requested was NOT written on the correct form, in other words hurry up and wait. I'm going to let all mortgage brokers and reatlors know how bad and untrustworthy this company is All these comments are correct, I wish there was a NO STAR rating read more

I am glad that I chose to have Chris Alan loan Specialist with San Clemente branch to help me with my loan. It was a joy to look forward to getting my future life under control. Chris Alan was very nice and really professional plus a truly helpful person. He educated me about how to grow with success in this process. If you reading this and looking for that person who cares, you must reach out to Chris Alan a very kind person. Radio and TV Hall of Fame member Bruce Commander Garrett a happy client read more

Dealt with Vanita Banks from April until we closed in June 2021. This is THE most unorganized, unprofessional company that I have ever dealt with. Even after the closing, she was chasing us down for bank statements. This place is awful and I do not recommend anyone deal with them or their affiliates. Every story was different, every issue was someone else's fault. To be in the mortgage industry for 20 plus years, this woman and company operate like the company is in the back of a van. Shameful!!!! The numbers kept changing, the information was inaccurate and it was just an awful experience that I never wish to occur again. We lost personal income chasing behind this unorganized jalopy of a company and person. None of the numbers at closing were what we saw during the process. Everything went up hundreds of dollars and the interest rate stayed the same. There is a LIE for everything. read more

I have had the pleasure of working with Chris Alan in the San Clemente location 2 times in the last year for the refinancing of my home. He was honest, warm and kind from the very beginning. Me being a first time home buyer and all this being new to me, Chris took time away from his family in the evenings to explain everything and went the extra mile to make sure i had the answers to all my questions and concerns. The process both times were seamless and quick. Chris is my new friend for life!! read more

I recently refinanced my home mortgage with Pacific Bay Lending Group (AKA- Bay Valley Mortgage Group), and it was an amazing experience. I got a terrific rate and Israel and Sam worked very hard to close the loan in 21 days. Israel was always available to answer all my questions, via email or phone, and he was always kind and respectful. I know there are some other not as great reviews out there but my experience was outstanding and I wouldn't hesitate to work with them again and/or refer my friends and family to them. read more

0 is too much for this company, charge me so much for appraisal for property- but didnt even came inside. not recommended!!!

Pac Bay is a great lender with a huge variety of products and great rates. They are very reliable and helping me out on my transaction.

I am very happy with the service I received from Pacific Bay and Chris Alan on my Refi. He was available through phone and emails and quickly responded. He handled my refinance professionally, courteously, and efficiently! We had a couple things that could have resulted in delays that he wrangled to keep things on track. Thank you Chris Alan and all at Pacific Bay Lending Group! read more

YUCK! This place is the worst of the worst! Disgustingly bad. What the heck is this girl is talking about (the one that wrote the ONLY 5 star review) saying "new underwriter, funder, and improved quality of service." HA! That review made me choke. Notice she is a "mortgage loan officer" and it wouldn't surprise me if they paid her to write that review. My loan was suppose to fund and they just kept giving me the run around, day after day... so much so that the Seller wanted to just give up. The "new funder" that was mentioned in the other review... was Missing In Action. She didn't even provide a number on the email correspondence to reach her at. She just hid behind her keyboard and talked about how she's "too busy" to finish the job. That's right folks... They are TOO BUSY! They must be getting so much business from all these "awesome" Yelp reviews. Clearly, their customers love them. *sarcasm included. I guess they didn't get the memo that We are ALL busy. They just completely disregarded the contractual obligations and timelines and their too busy attitude put me in breach of contract. HERE'S THE BEST PART... I tried and tried to call a manager and they kept giving me the run around saying, "he is in a meeting, he is in the office but I can't locate him right now." Uh, I went by their office... It is like a ONE room shack with 3 desks. GET THIS....The Manager/Funder/Underwriter/Receptionist are ALL STARING AT EACH OTHER while they feed you the BS. I'm pretty sure you can touch all four walls if you stand in the center of the room. Even better... the next time I called... the receptionist said the entire office ALL left for lunch. Every. Single. Person. was "out to lunch." Office lunch break for everyone at the same time!! So I guess all business ceases so they can eat and share feelings. What kind of operation are they running over there? SAVE YOURSELF! RUN FROM THIS PLACE! THE LACK OF PROFESSIONALISM IS ATROCIOUS. THEY ARE A BUNCH OF LIARS. LIKE I SAID.... DISGUSTINGLY BAD. read more

Chris Alan was great to work with! Very professional but, also personable. I hope to have a long working relationship with him and Pacific Bay Lending Group. read more

If its possible to choose no stars, then I will. This lender was horrible. I work in the industry so I know how the loan process should go. They took two months to fund our loan even though we had a 30-day lock, partly because they ran out of room on their warehouse funding line and could not fund our loan. Run-around after run-around led to one disappointment after another until they told us what was going on. Then once we got passed that, we had to wait almost another month because their underwriting department is slower than sap running down a tree. Their customer service is so bad, it would almost be better if it was non-existant. They are one of the few lenders to accept certain conditions, which provides them with plenty of business, and rather than taking what they could handle, they took on too many loans. Fortunately our seller didnt back out once we ran past the contract expiration, but I wonder about their other clients. Their office manager is a milktoast and wont talk to anyone or tell the truth when you actually get through to him. I wouldnt doubt that he is the one in charge of monitoring their warehouse limits and secondary market. THIS LENDER IS IRRESPONSIBLE, HAS POOR CUSTOMER SERVICE, AND FRANKLY DONT HAVE ANY BUSINESS BEING IN THE LENDING INDUSTRY! SAVE YOURSELF AND YOUR CONTRACT AND STAY CLEAR. read more

My refinance was done with ease. Everything went accordingly and the staff was very nice. Definitely would recommend their business.

As a mortgage broker, I utilized their wholesale division to help a self employed borrower lower their interest rate on their primary residence. Pacific Bay Lending has a Stated Income program for self employed borrowers who have good credit and reserves. These programs are starting to enter the market again and Victoria Chi, our account executive, did a great job helping us through the process. The whole process took about 45 days to close and my client is ecstatic. read more

Had to double the escrow period to close the loan. They put the deal on the back burner several times. Level of professionalism, work ethic, and knowledge of the industry was terrible. Save yourself the headache and go somewhere else. BTW, they are apparenly tied to Wells Fargo, which may explain the problem. read more

I don't know why this company still exist. Nobody has a good experience with this lender including me until end of 2011. They don't improve at all. Terrible! read more

I am mortgage loan officer using this lender as my lender. Under the new staffs(new account manager Michael, and new underwriter, funser, they have improved the quality of service. I was able to finish my purchase deal in 3 weeks and with fannies Mae direct product, I got few other referrals from my client. I definately recommend this lender as wholesale lender. read more

BEWARE! This is the worst lender I have ever worked with. Absolutely the most terrible customer service . They do not care if their clients lose money. I would avoid this lender at all costs. read more

I love working with Pacific Bay Lending .. Joann is a joy to work with she gets the job done. David Yang is my rep and he geos the extra mile to close my files. read more

It was the first time I purchased my own house. Because I'm young and not familiar with mortgage stuff, I was kind of suspicious to people from this company at first. However, as a result, I purchased the house with the lowest interest I could get, and the people from this lender followed me with updated info very well. I keep referring this lender to my friends, families, co workers, and etc these days. I was so satisfied with what they had done for my very first time of buying house :) will work with this lender in the future for sure!!!! read more

Excellent svcs, very knowledgeable, highly recommend great team, Michael Lee/Sean Lim, AE/AM! (:

I have worked with Pacific Bay Lending Group for many years and it's a great company that goes extra distance for you. Never let you down! True professionals with many years of experience and knowledge. They would work relentlessly to close files on time for you. It's pleasure working with Pacific Bay Lending Group and I would highly recommend this company. They are my "Must Go" for any purchase or refinance loan. read more

I recently purchased a house, the process was very smooth. When i decide to refifnance i will definitely will be contacting pacific bay.