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    P.C. Richard & Son

    3.6 (104 reviews)
    Open 9:00 am - 8:00 pm
    Updated a few days ago

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    WORST WORST WORST STORE EVER. We got a refrigerator few months back but It broke down out of nowhere. I went to the store they were supposed to send me a new one they didn't for 2 weeks. no updates sent nothing from their side. When we finally got it delivered it was damaged from 2 sides and the delivery people stole my new Apple AirPods. I have screenshots of the location from Find now. they left at 1:22 and that is also the last time my phone was able to track them.

    Writing this on behalf of my grandparents, who are in their 90s. They ordered a washing machine and had delivery on June 12th. Delivery measured the front door and informed them all was good. After delivery, grandparents found that part of the molding on the front door was gone, along with any debris. No notice, no apology. I sent an initial email with damage estimates to the damageclaims@pcrichard email on June 26th and received an email June 30th from a Mr. Tony Matja that "all information provided and have forwarded to the subcontracting party in charge. As of last report, they were still reviewing this claim". After no response and a follow-up on July 8th, I was informed by Mr. Tony Matja that now a "Mr. Vano" would be the representative I would be contacting. I spoke with Mr. Vano on the phone, who attempted to get me to tell him the price of the damage estimates so he could "make it right". He said he would look at the email and get back to me. As of today, July 19th, over ONE MONTH after the incident, I have received no confirmation of damage coverage, no check and no resolution. No shame of taking advantage of older people.

    hole in hose on new dishwasher delivered today....

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    5 years ago

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    Victoria B.

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    5 months ago

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    Richard S.

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    3 years ago

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    11 months ago

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    11 months ago

    Hire more sales staff. Standing here in the store trying to buy an air conditioner and it's like I'm invisible.

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    6 months ago

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    10 months ago

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    2 years ago

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    6 years ago

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    Page 1 of 3

    Ask the Community - P.C. Richard & Son

    Review Highlights - P.C. Richard & Son

    We were so impressed with the amazing customer service we received from Akash and Khan.

    Mentioned in 9 reviews

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    Stevens Appliance Repair

    Stevens Appliance Repair

    4.9(28 reviews)
    2.1 mi

    Steve came by to work on my washing machine and dryer. He communicated well and arrived promptly…read more Upon looking at the washer, he diagnosed the problem as needing a new computer. Instead of doing the job himself, he encouraged me to call Maytag directly to see if I was under warranty. And sure enough, I was. I am very thankful to this man for saving me $500. If you need your appliance repaired, Steve is your go-to man! In addition to this, he repaired our old dryer and did it for a reasonable price.

    One of the hardest things to find is someone who can install and repair appliances that is…read morereliable, does a good job, is trustworthy and communicates well. In the local area (I'm in western Nassau County), Steven's Appliance Repair is the only one I know that achieves all of these. I've learned over the years that installation services provided by companies that sell appliances a) try to do the fastest job possible (not the best job as they get paid by how many they do not how well they do them) and b) cannot do anything besides just plug in the appliance (if anything extra is needed, they will not or are not allowed to do it). Therefore, I prefer to hire someone to handle my appliance needs. I called about 10 different places - most were unavailable or unwilling to come to where I live. Steven's called me on the phone quickly and met me the same day. They clearly explained what I would need to complete the installation (including instructions for electrical work needed), purchased the necessary parts and within 2 days the job was all done. Coincidentally, my oven igniter stopped working shortly after this experience and I called Steven's and a day later I had a working oven. I will definitely rely on this business for all of my future appliance needs.

    Long Island Air Conditioning and Appliances - Living room unit

    Long Island Air Conditioning and Appliances

    5.0(3 reviews)
    1.3 mi

    April 22,2025 I used this company to install heat pumps in my home. Liaca helped me with the…read morerebates and other financing options. They really did a good job. They were on time, respected my wishes on removing their shoes, and they clean up after the installation. I was pleased with the outcome come. They tested the units and gave me a quick tutorial on how to use the units. I also included photos of the finished job. We'll recommend. Thanks to the team.

    My central air unit died. We needed to replace our central air unit and decided to upgrade to one…read morewith an air pump. John was great to work with. He came to take a look at the space and provided his recommendation and promptly sent us the quote after. We had gotten quotes from multiple places and their pricing was fair. He was very responsive and answered all of the questions we had. For any questions he wasn't able to answer immediately he got back to us promptly with the answer. Seth and another guy was responsible for installing the unit on the day of. John came by to make sure the installation was going okay. The guys were quick and efficient with the installation. The job itself was very clean install of the unit and they covered the pipe going down the side of my house so it looks a lot better! They completed the installation all in one day, which was great! They took away the old unit and cleaned up afterwards. We also ended up upgrading our thermostat. John was accommodating and sent Seth back at a later time (after we received the new thermostat) to install the new thermostat. It took a bit to get the heat pump working but ultimately it was all done and John and Seth stayed to make sure both the AC and heat pump was working. So we were very happy with how the project was handled and completed.

    Photos
    Long Island Air Conditioning and Appliances
    Long Island Air Conditioning and Appliances - Post installation

    Post installation

    Long Island Air Conditioning and Appliances - Backyard unit

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    Backyard unit

    P.C. Richard & Son - appliances - Updated May 2026

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