They did a great job switching me from Verizon! #GetOutOfTheRed The representatives were very…read moreknowledgeable, and made sure everything went smoothly.

If you read my previous review, I was so excited so happy but what do they say? If it sounds too…read moregood to be true it usually is. Well, we got our first bill and it was $496.!! Not the $230 that we were told our bill would be. When we went to discuss it because we were told to come in with the paper they gave us with the amount on it they promised and with our bill They said "oh no all the promotions we promised you ended on Thursday and you came in on Friday" so they called T-Mobile billing and the agent there said even if I try to put through that promotion it'll get kicked back because when my supervisor sees it because it ended on Thursday and they bought their phones on Friday. One day!! The girl working said "well my manager said you could either bring everything back and we won't charge you a restocking fee." (Charge me a restocking fee!? Why would I get charged??? ) "Or give my manager three days and she'll see what she can do " but if the woman working at T-Mobile billing said she can't do nothing. I don't think the manager could either. Tomorrow everything's going back and it's pretty sad but one star is all they deserve because in my opinion, the manager should've known that that promotion ran out on Thursday when we were there on Friday. There's three hours of my family's time that will never get back.

They Tex or sales area is great they are very respective thanks fellows in the Franklin storeread more

Worst place ever!! They took my phones i was bringing from another carrier, put passcodes on them…read moreand tried blaming the carrier. The carrier i had didn't even have a physical store nearby! These people are shady, dishonest, and down right rude. Do yourself a favor and don't go to this tmobile location!