Dealership refused to submit the proper paperwork to the IRS and now I've lost a $3,000 tax credit…read morefor the Prius Prime I purchased last year. I will never buy from this dealership ever again.. Now my only choice is to take them to small claims court and waste a bunch of time that I don't have.

Overall, I'd rate my experience with Toyota of El Centro a 3 out of 5. I ended up getting the truck…read moreI wanted, but the process and communication could have been much better. I initially reached out for a trade in quote and had very little follow up. Compared to out of town dealerships, communication and effort just were not there. It was not until I met Jasmine at the fair that things started moving. She helped get the process going, but even then, follow up was delayed. At the dealership, the process took about five to six hours. Negotiations felt typical, starting low on my trade despite a higher initial quote. After going back and forth, they did come up significantly, but I felt like I had to push harder than expected. I was also on a time crunch, which did not help. Financing moved quickly, which can be good, but it felt rushed. The process was done in Spanish without asking my preference, which I should have spoken up about. A few details were not clearly explained before signing, which left me with some frustration afterward. Post sale support also fell short. I reached out about swapping or removing the running boards, and while they offered help, it came off more transactional than supportive, especially after just completing a deal with them. At the end of the day, I got the truck, but the experience did not match the level of service I have seen at other dealerships. My advice is to shop around, get quotes from other areas, and use that as leverage if you plan to buy local. Toyota of El Centro has the potential, but improving communication and customer care would go a long way.

They tried to force me to replace evidently brand new parts to fix my AC or they'd refuse to work…read moreon it they said. Once I said fine let's do it but I dont have to repurchase those parts through you because theyre still under warranty. They said ok never mind then. They new these parts weren't the problem they were just pretending to take more money out of me. I am so disappointed at them. I can't trust them they were teying to make almost 1k off of me when I didnt need all those parts replaced and they knew it. Just tried to pull a smart one on me since I am a female and they thought they cam scam me like that. Wrong! Now here is your 1 star review Boreas.

Great service, Service writer was helpful…read more I'll come back!! They take care of us and they explain even if you are not an expert in mechanic, they explain with photos,diagrams.. 100%recommended

Frank is super awesome he rebuilt my entire a/c system and installed an oil sending unit for me…read moresuper quick and over $1000 cheaper then the dealer quoted me and he was willing to work with my schedule for dropping off and picking the vehicle i definitely recommend taking your vehicle here for all your vehicle repair needs

Excellent service and very quick. Needed new front brakes and rotors and it was done in just a few…read morehours for a very reasonable price. Frank and his staff are very polite. I had a great experience and was very happy with how smooth my car was operating when I picked it up. I will definitely be back!

I requested an estimate for my air conditioner on my Mercedes over a week ago and they still…read morehaven't got back to me and I need an air conditioner I'm ready to pay for the repair

Always fair priced and honest vehicles Always repaired in a timely manner. Have been my repair Shop…read morefor years.

Very good service ! Explained work that had to be fone clearly . Work completed on time .read more

Genuinely the best service! My family and I were driving to California for a trip and got a…read morehorrible flat tire that popped. Being scared, I anxiously drove to this spot and they were on my car as soon as possible! Immediately got helped and they changed my tire and fixed the bumper in less than 10 minutes!!! AMAZING! So glad I found this hidden gem!

great mechanic highly recommend to anyone who looking for a trustworthy mechanic to work on you're…read morecar.

This is by far the best shop that I've been to. Was in a pinch while on vacation and my brakes…read moredecided it was a good time to squeal like a donkey. Not ideal. I purchased the brake pads at O'Reilly and spark plugs and called Clinica Automotriz. Jose gave me an amazing deal and had it fixed as a walk in within a couple hours. Friendly, informative and honestly I would make the trip back just to get work done here.

I have a 2019 freightliner that had a defective heater hose that had rubbed against another hose…read moreand made all the coolant leak out and left me stranded on the dangerous grade between the border of San Diego and el Centro without cell service. I was temporarily able to fill it with water and make it to the bottom of the grade and called when I got service. Joel is the owner and he was very attentive and helpful. He was right off of the freeway exit and it was easy to get the semi in and the surrounding streets had plenty of room to drive. He found the problem right away. He was very honest and friendly and in total it cost 150.00 for labor and he was kind enough to take me to the hotel down the street where there is plenty of food. There is a freightliner down the street from him so they can get the parts same day unless they don't have them. The next closest freightliner is in Fontana or Miramar, California which are both 3 hours away. I would do business with him again!!

I only give Parras one star. Why? Because they are liars. Mr. Parra charged me $450.00 just for…read moregetting me a radiator hose, which I paid the dealer myself for it. So, $450 for getting me a hose 30 miles away, no traffic. What made it worst is that he told me he was only charging me $150 for getting the part for me. Mr. Parra has no sympathy for customers. Even though business are out there to make money, you don't steal from customers.

Service was fast and easy I didn't have an appointment which made this an even better experience.read more

Jorge Cisneros is a sincere and competent man. Before taking on a job, he took the time to listen…read moreto my situation and to decide whether he help or not. In my experience, his attentiveness and honesty were well displayed by the fact that he took on a job and did it on time for an extremely fair price. Cleaning out an exhaust gas recirculation system is something a lot of garages simply don't want to do, and will become dishonest when facing a request to do so. I have experienced this with some businesses for whom I have left appropriate reviews detailing as much. One business even immediately tried to convince me that an engine replacement was obviously necessary. 2 days ago, a 304 code was showing that my fourth cylinder was misfiring for some reason. Mr cisneros took the time to comply with my request to examine my EGR system and confirmed that the first three intake manifold ports were blocked significantly, routing an overflow of air to the fourth cylinder and causing that misfire. A combination of free code readings and YouTube videos and a replacement of spark plugs not solving the issue made this EGR clean out a very likely solution to my problem. Indeed, I have gone from about 35 miles per gallon and a knocking engine at low accelerating RPMs yesterday to over 50 miles per gallon and an engine that purrs ever so gently if audible at all today. I was pretty sure of the problem and the solution, but Mr cisneros is the person who made it possible. I can't recommend his services enough, and I hope that other people have a chance to enjoy the same experience that I did! My dented Prius has 200,000 miles on the odometer, but thanks to Mr Cisneros, it's still a young car.