I hired oxymagic to clean my custom couch as we just relocated to Florida from California. Upon arrival, the technician was very polite and prompt which I was very grateful for. Before he started to clean, I notated that my couch was custom made and the type of fabric could be a special type, and to PLEASE read the couch tags, to be certain his process won't ruin the couch. After less than 5 minutes of him applying the solution, he points out a very large stain that he is not able to get out and said he does not feel comfortable cleaning any further and asked if he could leave. We told him, we didn't want him to do something he felt uncomfortable doing and told him to have a nice day. Once I did more research, I was able to contact the designer and she let me know that my type of fabric, is classified as "S" which means you can ONLY dry clean and /or use dry solvent to clean, that water will absolutely ruin the couch. The owner, Michelle, was kind enough to call me back today to address the problem and was even nice enough to send the tech back to perform an "extraction" process that would rectify the damage. The same guy showed up and told me he was going to do exactly what he did yesterday but this time was going to make sure he removed any and all water, I told him that water cannot be used and to not worry about trying to fix the mistake. I called Michelle back and this is where the whole situation and interaction went south. I sent Michelle pictures of my couch from the night before, showing her there wasn't a stain, she then accused me of sending her a catalogue photo of my couch and that I was a liar and that I was trying to show her a "fake" picture. I took it as a compliment that she thought my living room looked like something out of a magazine, but as she continued to tell me, the home owner, that the couch her technician cleaned was not the one in the picture was insulting and completely unprofessional. I never once asked for reparations or money to get it done correctly, I was just hoping she could fix the HUGE mistake her technician did. Her choice to belittle me and accuse me of lying was appalling.
I warn anyone that wants to use this company. If you have nice furniture that should be treated with caution and professionalism, DO NOT, contact this company, unless you want to have your furniture ruined and character discredited. read more