If you are lucky enough to have landed on Grout Pros' NYC Google listing, please do yourself an…read moreimmediate favor: stop stressing, end the analysis paralysis, step out of the panic loop and contact Elizabeth and Daniel ASAP. The universe is positively intervening in a way you cannot even fathom right now. I say this because I was YOU less than 48 hours ago. My nightmare started when I hired a "contractor" through TaskRabbit with 600+ five-star reviews to fix and paint a peeling bathroom window along with some regrout touch-ups. Straightforward, right? Well, on Day 2 at 6pm on a Thursday, less than 72 hours before my guest's early Sunday arrival, he scurried away mid-job and left the window's wood and metal frame in worse condition than when he started. He used a chemical paint remover that compromised the surface, then left when things got complicated. No referral. Just a "sorry" and out the door. Now I had less time, a worse problem, and no clear path forward. Enter NYC Grout Pros. Elizabeth initially told me they were booked until Monday, which I understood, but once she heard my timeline, she led with empathy and assured me she and Daniel would make Friday work. It felt like a miracle! I went to sleep knowing I wasn't alone. Friday, Daniel arrives around 2:30pm, and what struck me immediately was how supported he was by his team. One of his colleagues--on THEIR day off--came by just to deliver tools and materials he'd need. That level of coordination and sacrifice, especially under pressure, is rare. What Daniel walked into was no longer simple. The wood had been compromised, sanding was difficult, and the timeline ruled out conventional approaches. He assessed everything calmly and made a critical call--the current path wouldn't get this done in time. At 5pm on a Friday, without hesitation, he drove nearly two hours through West Village traffic to his shop in Westchester to custom cut wood for my window and source the right materials to actually solve the problem--not just patch it. He then drove back into Manhattan, arriving around 8:30pm, and worked until 11:30pm. And, true to his word--came back by 10am the next morning, on a Saturday--HIS day off--and a day where he had meaningful personal commitments, and still worked until everything was completed to the highest standard. The Result: the window was fully repaired, the grout issues were smoothed out, and the bathroom was spotless/usable. I was able to keep my promises to my guest because of Daniel. But what impressed me most is who Daniel is as a person. He is not only exceptional in his craft--he is an even more exceptional human being. I was under pressure. I had already lost time and money. I was dealing with someone else's poor judgment. And Daniel kept reassuring me: he was on my side, he wouldn't abandon the project, and he would get it done. Although I was a complete stranger--one of millions of people in NYC--he treated me like a longtime friend he was willing to move mountains for. And boy did he. He never made me feel like a burden or like he'd been stuck with a bad job. There was also a generosity of spirit that permeated his work. My partner had ?'s about installing new flushmounts, and Daniel took the time to coach him through an example so we'd feel confident doing it ourselves. One micro-moment spoke volumes. After hours of driving and working late, he still cleaned thoroughly--bathroom spotless, tools neatly placed. As we walked out, he noticed dust from his boots in the hallway and instinctively dropped down to clean it, saying he didn't want to leave the building that way. That level of care--at the very end of a long day--is not something you can fake. I also appreciated how highly he spoke of his team, especially Elizabeth. It's clear they are a close, experienced group that genuinely support one another--and it shows. What they did for me went far beyond fixing a window. Hearing "I got you" felt like 1000 pounds lifted off my shoulders--I've found my dream creative partners and I know I can trust them with any project moving forward! And so should you!

Grout Pros NYC just completed regrouting the lining around my bathtub, and I couldn't be happier…read morewith the results! Daniel did an amazing job restoring the grout, and the difference is incredible. He and dispatcher Elizabeth were both professional, friendly, and a pleasure to work with. Thank you, Grout Pros NYC, for the outstanding service. I highly recommend them to anyone looking for quality grout restoration!

The young man who fixed the grout in my bathroom did an excellent job. He was very polite and…read morepersonable. The shower looked brand new when he finished the job. I highly recommend Sir Grout.

Sir Grout brought our bathroom and entrance floors back to life with their cleaning and re-grouting…read moreprocess. They also brightened up our showers and kitchen backsplash. Tony and PJ were very professional and knowledgeable. Sir Grout is an excellent service. I highly recommend the company.

I just had a small bathroom with tile and old grout I could not get clean…read more.. I called and he asked for pictures of the area and within 5 minutes gave me a price.. I felt it was a fair price.. made an appointment for cleaning and retinting my grout a slightly darker color.. Zen did a fantastic job and my bathroom floor looks like new.

Worst service I ever used, does the miniature person that 'regrouted' my shower have any idea of…read morewhat he's doing?

The best company you can find for all stone restoration work. As an architect our standards are…read morevery exacting, and Marble Glow didn't disappoint. Went over and above to leave the project better than new. And a pleasure to work with. Delighted to have this company in our contacts list for future projects.

From the owner: MarbleGlow is a leading service company in stone and tile restoration. We specialize in cleaning,…read moremaintaining, restoring, and polishing marble, granite, and other natural stone surfaces, including terrazzo. Our company has been restoring marble and natural stone since 1995. Initially trained by renowned Italian stone expert Maurizio Bertoli, owner Jason Francis has worked with homeowners, commercial building owners, architects, superintendents, facility managers, hotel managers, general contractors, insurance companies, and others to provide natural stone and tile repair and restoration, maintenance, and consulting services.

I highly recommend Melissa and team at Cleangrout. They made what seemed like an overwhelming…read moreproject very simple. They truly brought our shower and bathroom floor back to life! We have hired them for additional projects since and are pleased every time.

From the owner: Providing solutions for all your tile and grout needs - maintenance, repair, restorations, clean…read moreand seal and complete renovations

Sean is a consummate professional in all aspects of his services from meeting for the estimate…read moreuntil the finished product. He is efficient, very fair in his pricing, and an expert at repairing damaged or soiled grout. He is fussy about his work, a perfectionist, and extremely clean. Our tile shower looks brand new. I highly recommend Sean without hesitation. Although out of Connecticut he covers western Ma; we live in Northampton.

Sean has performed work on both of the bathrooms in my house. Each time I have been impressed by…read morethe quality of the finished product and how clean the workspace is after completion. Sean also gets extra points for being able to get this most recent project done and not waking up my son from his nap in the process!

I hired Sir Grout to service two bathrooms. Initially, I was pleased--Fred was responsive, and the…read morework was completed in a timely manner. However, I am now experiencing an issue with one of the bathrooms, and despite multiple attempts to contact the company, I have not received any assistance. Based on this lack of follow-up and customer support, I cannot recommend their services.

Sir Grout of Branchburg, were a pleasure to work with. We needed to have tiling in the hallway,…read morekitchen and a small bathroom all cleaned and sealed. Fred, the sales rep, was extremely knowledgeable, prompt, polite and came in with a reasonable quote. Tom, arrived promptly the following morning and did a wonderfully thorough and efficient job. He gave us useful advice on maintenance and care of our floor. Our old tiles have been transformed.