We made a reservation but due a family emergency we were unable to go.
I called to cancel the reservation and was told that the manager would have to determine the refund. The attendant asked for my phone number so that the manager could call me back. No call back.
Hours later I left a voicemail asking for the manager to call me back. Nothing.
At the end of the business day I called again and the person that answered the phone said that the manager had to call me back but would see if they were available. The person did not put me on hold so I could hear the conversation in the background and the "manager" didn't even pick up the phone. She just yelled at the attendant to tell me "no refunds ". She wouldn't even come to the phone and talk to me. This manager is super rude and unprofessional. I will never book this park again. read more