OX has held a small claim in limbo for 8 months without processing or paying the claim for a tire replacement. Cannot get to speak to anyone but front line phone reps who are clueless. Trying for a refund of the premium since the odds on this company paying a more significant claim seems to be a long shot. read more

Tentatively signed up, paid $75 (down from $119.00) they tried so hard to get me. Next Morning, I called to cancel as they said I have two weeks to do so and get money back, they said it was nonrefundable and their salesmen are reading a script and not authorized to make promises, I said it said all calls are recorded, if you listen, that would be your catch22 in court. He became adamant, rude, cajoling, tried to sweet talk me, tactics beyond reason . I threatened them with BBB and my Bank's action, THEY refunded my money that same day!!! They use the name MyAutoGuard and another one, I went thru four phone numbers with them as well but I'm no one's sucker and not afraid to stand my ground. read more

Ox Car Care is a scam. Do not believe what you see on TV, and make sure you read the contract thoroughly before signing up. What they don't tell you is that the terms can change at any time. When you file a claim, expect to leave your car at the repair shop for days while they decide whether to respond. My repair shop spent two weeks just trying to reach someone to file a claim, often waiting on hold for 30 minutes or more. If you don't leave your car at the shop, they will claim you are violating the contract and say they are not obligated to repair your vehicle. Another thing they don't clearly explain is that, in addition to paying the deductible, you are also responsible for paying the taxes on the repair parts. Bottom line: I would not recommend this company to anyone. You do not get what you pay for. Please do your homework and find a reliable extended car care company. read more

Oxcar care is a complete scam. I was denying my claim and they said that my vehicle was not getting regular service but I got frequent or changes. My number six piston went out, which is part of the engine, and he refused to repair it. They deny my claim.I filed complaints read more

Do not buy!!! I have almost paid my contract in full. still have several years and bulk of miles left on contract. Car is totaled in hail storm, so need to cancel. Contract indicates prorated refund is due, but they have changed their terms and are no longer honoring the cancellation and refund policy in my contract...very deceptive business practice. Be warned. read more

Unfortunately, zero star rating is not available. Ox Car claims has delayed (over 5 weeks) and finding every reason possible to not pay a large claim. No claims managers, supervisors or,​ indeed, anyone who actually cares. Worst company ever. read more

I bought a warranty for my car with Ox Car Care. I actually liked my policy, but what a learning curve I just went through with my first repair. When Ox Car Care says 3- 5 days, I thought that meant when I left my car at the mechanics. No no no no no no! That three to five days did not go into effect until the first work order was submitted to claims, and not even then. Only when the adjuster received the work order did the three to five days begin. I have a great mechanic, who sent in a great work order. But it wasn't good enough for Ox Car Care. And that's fine, I have to learn, and I'm patient. My car has been gone for 4 weeks last Friday. Today is Wednesday, so let's say 4 and 1/2 weeks. And even that's okay, because they did pay out after I understood the specifics that Ox Car Care was looking for. Ox Car Care has a A+ with the BBB. AND THEY DESERVE IT. But what I will say is that 8 out of 10 times the claims department people were really understanding and made notations. And I just want to SHOUT OUT DORIAN in CLAIMS for being the last person from Ox Car Care that I interacted with. I said all this and some, AND DORIAN HAD THE BEST LISTENING SKILLS! This young man allowed me to vent and kept a really good attitude and I really appreciated that. When I was getting overwhelmed and those two times out of 10 that someone from claims really was snotty with me, I still had to keep my professionalism so I could get the service that I wanted and deserved. So I will just say that Ox Car Care IS A PRETTY GOOD COMPANY ONCE YOU FIGURE OUT THE SPECIFICS WITH THE WORK ORDER. Thanks Ox Car Care for paying out $1,500 on two front axles and some. Hey Dorian, five stars for you!§§§§§¥¥¥¥¥ read more

This is the worst most crooked warranty company EVER!! I work for an auto repair shop. An elderly man brought his truck in. He has been paying on this warranty for a while now. The claim was declined and all of a sudden ox car care is saying that his truck has a salvage title and they don't cover that. But yet they've been charging him all along for the warranty. They decided seven days after the claim was filed that his truck was a salvage title. They are a rip off and you would do well to stay away from them read more

OX CAR CARE, INC. OX WARRANY GROUP 17875 Von Karman Ave. Ste. 150 Irvine, CA 92614-6216 Rhode Island Secretary of State ID: 001708663 Statutory Agent (for service of a process): Registered Agents, Inc. 4 Park Plz. Ste. 500 Irvine, CA 92614-5209 President: KATHY MCDONALD Secretary: MIKE MARDARESCO Other address: Registered Agents, Inc. 47 Wood Ave. Ste. 2 Barrington, RI 02806-3503 OX CAR CARE IS A FRAUD! It misrepresented itself and refused to pay claims in full and timely! A water pump had to be replaced on a friend's 2020 GMC Yukon XL Denali while he was out of town. The company would not pay for a rental car directly but suggested that he incur the rental expense up front and submit for reimbursement only to risk denial. Thus, a rental car was not a viable solution as he's stranded, and it won't get him or his car home. The company would not pay for genuine GM parts (like for like) but only cheap, Chinese garbage offered through Auto Zone. It would not pay for everything necessary to complete the repair to an industry standard, such antifreeze/coolant because it is classified as "miscellaneous," which is not a covered item but necessary for the repair (When the water pump failed, the cooling system lost every drop of coolant.) Customer service is horrible. You experience excessive hold times and forget negotiating with the claims department or even discussing the issue with the claims representative as he'll just disconnect the call. The company has no regard for the customer and his time, and it does EVERYTHING it can to cut corners and pay as little as possible on the claim leaving the customer with a LARGE out of pocket expense outside the deductible. The company took almost a month to authorize the repair, leaving my friend stranded out of town in Phoenix, 1,400 miles from his home city! Of the $2,700.00 bill, OX CAR CARE paid $519.00, sticking my friend with the difference. So, not only is he out a full years' worth of payments toward an over $4,000 bill for its top-tier, Platinum coverage (2-years' worth of payment for 5-years' worth of coverage), but the money he had to pay out of pocket directly to the mechanic to satisfy the repair bill. If decide to buy a policy, do NOT use a checking account or debit card to pay the monthly warranty payment but use a credit card so you can dispute the charges for product/services not received should you cancel. Furthermore, the only good extended warranties are those offered by the dealership at the time of purchase of a new car or certified, pre-owned. OX CAR CARE IS A SHAM AND A SCAM! The owners are making their millions because they are scamming the consumer and NOT PAYING LEGITIMATE CLAIMS. They should be sued for breach of contract, misrepresentation, theft, deception, and fraud! If you have a policy with OX CAR CARE, I STRONGLY SUGGEST THAT YOU CANCEL YOUR POLICY TO SAVE YOUR MONEY BECAUSE YOU WILL NOT ONLY PAY FOR THE WORTHLESS WARRANTY BUT THE REPAIR BILL, TOO! SHAME ON YOU, OX CAR CARE! YOU SUCK! read more

Ox Car Care - Auto Insurance Near Me - Irvine, California

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I paid for two years on a policy with them to have warranty coverage for my Toyota. I paid $4000.. my engine got a crack and needed repair. You did not cover any part of that and said it was a mileage discrepancy whatever the hell that means you are the worst company ever taking peoples money and not warranting anything on the car do not get this coverage. They will not help you. They will take your money. Two weeks later my transmission went out so now I have to pay $10,500 for a transmission that's not being covered by your company that's OK. I'm handling it my way now. Think my car is a lemon. read more

Here's a review based on your experience: --- Ox Car Extended Warranty is a Rip-Off - Beware of Their Shady Practices! I had the worst experience with Ox Car Extended Warranty. When my 2020 Dodge Durango SRT, with only 43,000 original miles, needed a new radiator, I thought my extended warranty would have me covered. I was wrong. Instead of offering to replace it with OEM parts, they insisted on using an after-market radiator from AutoZone! For a high-performance vehicle like my Durango, this is completely unacceptable. There is nothing in writing from them that states they will only use after-market parts or pay only after-market prices, yet that's exactly what they're trying to do. On top of that, they won't even cover the full labor charge. The repair shop's labor is $229.00, but Ox Car says their cap is $150.00. The total cost of the repair is $2,495.00, but Ox Car is only willing to pay $711.99! That leaves me with a massive bill for something I thought would be fully covered. This company is a complete rip-off. They are not transparent about their policies and try to nickel and dime you at every turn. I would strongly advise anyone considering them to look elsewhere. Don't waste your money on a warranty that doesn't provide the coverage you're promised! read more

Ox Car Care - Auto Insurance Near Me - Irvine, California

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The gentleman was very knowledgeable and I felt comfortable about signing up. I was getting worried about breaking down and now I feel relieved that I'm covered. read more

I don't recommend this company, after paying 3 years monthly payments, after the final payment and a year left on my warranty agreement, they would not honor a repair estimate at $12,000. They just cancel my policy, stating they should have never issued my policy, because my vehicle is a commercial vehicle. After complaining to Ox Car Car representative and management, I was told another company handles my warranty Direct Loyalty Warranty services. Ox Car Car market and sell the warranties and get a percentage and then send your warranty over to Direct Loyalty Warranty to service it. Ox Car Care and Direct Loyalty Warranty is scam company, they only pay 10 to 25 percent of any repair cost that they feel paying. Most of the repair cost they pay 10 to 25 percent is under $500 and small repairs if any. Please read all reviews on Ox Car Car and Direct Loyalty Protection Warranty. read more

Becoming a new member was a very easy process. The customer service representative was knowledgeable and very customer friendly.

I had a policy with Ox Care Care and placed a claim. Was told to take car to licensed shop. They never tell you on the commercial it can take 14 days before claims adjuster deny or approve claim. so you will be without your car until adjuster get to your car.During that time you will NOT have access to a rental and I was without my car for 1 month.They ask for 4 months of mechanical invoice via email and most reps that I dealt with said I didn't submit invoices but found them later during the call. They said they would submit them to adjuster but never did. This happened 4 times, three consecutive days.Communication is definitely different after you purchase the policy. Please read the fine print do not believe the commercial. I canceled and will never recommend them ever. read more

I totally agree that this company is all about stealing your money & is run by a bunch of lying dirt bags!!! They did not tell me that they only pay half of your claim until AFTER they robbed me of a $75 activation fee that suddenly became non-refundable!! And the level of slime increased when I called multiple times which got me nowhere other than being hung-up on 4 times when I insisted on speaking w/a supervisor who had the gall to tell me that the fault was mine for not listening or forgetting the details & and, again, the $75 fee was suddenly non-refundable! PLEASE, PLEASE avoid these people like the plague!!! read more

I made a mistake and sent them $75.00 without reading the reviews. I canceled on the same day of signing up. They have not returned my money in over a month. read more

DO NOT do business with this SCAM Outfit They charged my credit card on a sales SCAM . When I realized I was duped I called to cancel within 5 minutes and they won't refund because they are a SCAM . They talk you into giving the credit card because of a great sales BS I will have to replace my Card American Express said read more

High pressure telephone sales of a product that pays very little on a covered repair. They offered me a 24 month contract that costs $300 to set up and then $158 a month for 24 months. It only pays 50% of each covered repair up to $500. So after 24 months I would pay them $4,092 in total and they pay only half of each repair up to $500. I wanted to read the contract and they kept pushing I have 30 days to cancel. What????! Put your $158 a month in a separate online savings account and pay for future repairs yourself out of this account. Remember they only pay 50% up to $500!!!! read more

Claims Process is SLOW and it takes weeks to have your vehicle evaluated before they likely deny your claim. If you look closely all the 5 star reviews are from people who haven't had to make a claim and have only dealt with the sales people who sign you up. Anyone who has made a claim has given 1 or 2 star reviews. I canceled and the lady in NJ who processed.my cancellation and refund was pissed to the max that I wouldn't consider staying and was extremely rude. She started to hang up and I shouted wait - I have o e more question...when can I expect my refund? 15 - 30 days!! Click. read more

I would have given them all five stars, but it started off very very badly, but upon my second call after being hung up on I was very satisfied read more

It was okay nothing out of the ordinary to write home just in good standing from a warranty company being the first time I tried OX cart. I did like the oil changes and tire rotations etc paid by the company for first two years . read more

Ox promised to pay $7500 per break down. In April I took car to repair facility do to engine light. Repair facility said , need new engine. Filled claim with Ox Car Care. It took Ox THREE weeks to approve the repair. Then they only authorized $3600 for a $6000 repair. Once repair was completed Ox delayed payment for an additional THREE weeks. My car was left in the shop. The shop charged $30/day storage after waiting two weeks. After 8 weeks, OX has NOT paid the pre-authorized amount. OX refuses to cover the $30/day storage. Now I have to pay $300 storage fee. do to OXs delay in payment. Its been 8 weeks, and Ox still has NOT paid the shop. Ox charged my debit card yesterday for their monthly fee ($135). OX has NO respect for VETERANS. They treat us worse than our adversaries on the front line. read more

this company sucks. after you call them, they have a lady lie to you saying your car is covered bumper to bumper. they you give them a credit card. don't do that. i never gave them a vin number so they have no idea what i am insuring. then another person calls and says you get $2,000 in insurance per year in $500 increments. you end up paying like $1,600 for $2,000 in insurance. its a rip off. when you cancel the insurance within an hour, they have you make about 25 phone calls and they dont cancel it. then they charge your credit card after you cancel. months later, they keep writing you about making payments. this is the worse company ever. just go with endurance or a good insurance company. stay away from this horrible place! read more

Ox car care staff is very friendly and patient with their customers. They take time with you to make you understand their offers with explanations read more

My wife and I called Ox Car Care about a year ago (and shame on us for not reading the reviews). When we spoke to the person in the call center, we asked very specific questions as to what was covered and what was not covered under the level of coverage that we were willing to pay. We told him that we had a 2013 Toyota Prius and we wanted to know if the Hybrid Battery was covered. He told us: "YES, anything concerning the electrical system is covered and that includes the Hybrid Battery" We asked him if he was sure, and he read what he said was the contract, and we agreed with him that the Hybrid Battery was covered. Because of the year of the car (2012) he said that the most the plan would pay is half the cost of the battery and half of the installation. We were OK with that. To date we have supplied Ox with 2 requests. The first request was to get the battery changed and to have a few other "electrical" issues fixed. Ox denied coverage on EVERYTHING. The 2nd request was only for the Hybrid Battery, and they denied coverage AGAIN. To date we have paid more than $2,500 for coverage that we were told we had and we have been denied. We have paid more than 1/2 the value of the battery. read more

"***STOP DO NOT BUY ANY OX CAR CARE PLAN*** I first reported car problems (rack/pinion and tie rod) on 12/21/2022. They (ox car care) finally inspected it 12/29/2022. Today is 1/2/2023 and no response from ox car care. Meanwhile they've deducted my monthly payment. Ox car care is the worse after market car warranty company as far as customer service, and their claims process. Toco and protect My Car provide better customer service and process claims in 48 hours or less. I hate ox car care and recommend all my fellow veterans, military, reservists, coast guard, and all first responders do not buy an ox car care policy/plan or to cancel existing plan for one previously mentioned. As a disabled veteran I have shouldn't have to choose between driving my car in its poor condition to my va Dr appointment or rescheduling it. As a new patient in the are I'm fortunate to get an appointment so soon, otherwise I had to wait until march. I don't have the money to pay for transportation/ambulance to dr appointment. My having had triple bypass heart surgery, diabetes, hypertension, high cholesterol, kidney disorder, and several allergies makes my car vital to my maintaining my health. The delay in the repair of my vehicle due to the claims process of ox car care is endangering my health. If I could have it my way they would pay for repairs, refund my monies, and I would go to a different warranty company. Please allo my experience to benefit you. read more

Wouldn't recommend them they denied my claim after I was told they cover all repairs. And on top of that they never responded to the shop I took car too I was and still with out a car for 2 wks now they are nothing but scam and when I called to ask questions it like didn't car i feel bamboozled and took advantage of. Now im out of 800 waste of money read more

They are way way overpriced. They were about $1000 over then what the dealership wanted for extended bumper to bumper warranty be very very careful with them. read more

It was a wonderful experience, I was able to be helped my real people who were very informative, pleasant, and professional. I would like to thank Tammy Brown and Raul Izaras, for taking the time to find me the best deal and to explain ox warranty to me. I feel very confident that I chose the right plan. it's a relief that I know that my car is covered.. thank you ox read more

I have as of yet to actually need their services. However, if their work is anywhere near their professionalism used to sign me up I'll be extremely pleased. They were very thourough in explaining all of my rights and options as well as reassuring me I would get all of the bang for my buck $$$. read more

Just signed up and paid the $75 activation fee, with the understanding that the $75 would be refunding, if within 30 days after reviewing the policy documents, that I could cancel and get the full refund. After talking with the next agent, he stated the $75 was no refundable and they already charged my credit card. This nothing but pure FRAUD AND A SCAM. They are liars! Do not do business with OX CAR CARE WARRANTY, or you will be sorry you wasted your time and money. read more

I was just calling Ox Car Care after listening to the advertisement on the radio. The customer service rep was nice to talk with at first. I explained that I am not ready to purchase a package today, I only want the information so that I could look at my budget and add the service later when I was ready. After getting the package information, the rep kept asking me for my credit card. I told once again that I wasn't purchasing today. She kept lowering the price and kept asking me to pay. I continued to say no...and she would not take no for an answer. I began to feel pressured and uncomfortable and harrassed to pay!! I had no choice but to hang up. I don't think I will call them back again. read more

I looked into this company for after warranty coverage. If you call their sales line they pick up right away. If you call to make a claim you get the run around. There are no good reviews of this company. They spend their money on acquiring new business and not filling through on claims. read more

for this contract the guys at ox did what they could to give her the best deal on my auto, just signed up today.

Scammers! I had 4 month with them opened 2 claims but both been denied. They never care and responsible for what they promising. Do not trust them, check other websites for real customers reviews read more

Waiting period for an approval for a repair is ridiculous. Customer service was terrible. Some repairs are not covered.

I bought there plan back in December 2022 on April 3rd 2023 my car broke down and was inoperable I tried for days to contact them ended up buying a new car as I needed a vehicle to get to work. Canceled my authorization with my credit card with in 2 hours they contacted me via txt asking where the money is. Still as of today no response I reported them to BBB as well now their profile is being updated since days... I just hope no one else is falling for that scam. read more

The worst anybody looking for extended warranty do not go through ox car, they have the worst service I have ever dealt with. Gabriel the suppose to be supervisor sucks and is not good at his job. The claims guy Ronald unprofessional they should be ashamed of there self. For extended warranty go through car shield WORST SERVICE EVER read more

BUYER BEWARE!!! The intentionally lie and tell you that you're $49 deposit is refundable within 30 days if you decide not to keep the policy. When you try to get your refund, they all played dumb and tell you the deposit is nonrefundable, as if they didn't assure you that you could get it refunded in the beginning. You cannot even review the policy and make a decision without having to pay the $49 first. DONT BELIEVE THEIR LIES, the deposit is not refundable. read more