Excellent. Viviana and other folks answering the phones, are excellent and cheerful Sam read more

Working with Scott and his team for over 15 years has been a fantastic experience. They are consistently responsive, knowledgeable, and always find the best rates without sacrificing coverage. If you need a reliable, long-term partner for your insurance needs, call them. read more

Laura Keeler is incredibly responsive, always available and very professional to worry with.

Mira is very helpful and proficient and patient. I'm 70 years old and I've been with State Farm since I was about 24. Very much like dealing with a friend or neighbor. I was in the automobile business since May 19 82. Called in a lot of insurance questions to State Farm over the years never had difficulty getting all the right answers. Definitely would recommend State Farm to anyone. Definitely like a good neighbor. read more

Tried to transfer to this agent but he was acting very strange. I told him that I was unhappy with my current agent and that I had also moved to Orange County and was looking for someone else. Anywho, he was talking as though State Farm was holding him hostage and telling him how to talk to clients to convince them not to tranfer agents. Dropped State Farm and went elsewhere. read more

I didn't like my current State Farm agent so I called around to find a new one. I called this office and asked if they were accepting new customers. Receptionist transferred me to Stevens and the way he worded his decision, which is no, made me feel that it's completely, 100% my fault that things didn't work out between me and the current agent. He didn't even know what happened! I was already guilty before proven innocent. Well, I think he's an old guy, stuck in his old ways and he probably stereotyped/racial profiled me. read more

Mayra Zavala was very professional and a very good listener. All my questions were answered and she was very patient. Very kind! I'm happy with my new insurance! I recommend you ask for Mayra for your hour insurance needs. Thank you read more

More and more I find myself surprised at the leaps and bounds that technology has made possible for mankind. It seems that the phone tree and website are the centers of so many businesses. Refreshingly, when I call this agency (during business hours) I am thrilled that they still practice phone etiquette, they answer the phone. More often than not, it's Viviana Mejia who picks up and responds to my sometimes off-the-wall questions, or will call back or email the response. These last few months have been busy ones for me/them as I've encountered some issues and they summarily disposed of my concerns. Thank you. I know how to access your website, but I still feel the human touch is still my preferred method of doing business. Thanks for living up to your reputation. Sincerely Agapito Soto read more

Just want to thank Mayra for all her help after searching for a new insurance she came through with everything we needed ... super friendly and very helpful ... Thank you Mayra for helping my parents get what they need ... looking forward to continuing doing business with State Farm and i will definitely refer friends and family . read more

Working with Viviana has been such a pleasurable experience! She was thorough, efficient, met all my needs, and most importantly, super kind and helpful. Definitely recommend her and her team! read more

My family has been with Scott and his office for decades. His expertise and knowledge are second only to his enormous heart. We recently had some major water damage to our home that requires significant repairs. To keep things succinct, the whole experience was a nightmare and we had some difficulties communicating with the other departments of State Farm that handle active claims. Scott and his office went literally above and beyond what they needed to do to help us. They answered our questions, went out of their way to try to help us resolve issues we were having with the other departments, and provided emotional support in an extremely stressful time for my family. None of that was necessarily "their job", but they were there for us when we needed them and I'm incredibly grateful. You never want to have to make use of your insurance policy, but if you ever find yourself in that unfortunate circumstance, it's truly priceless to have an honest, knowledgeable, kind agent in your corner. read more

I have been a customer for years but wanted to get an update and better understanding of my policies. I called the office and as always, they are incredibly kind, and prompt. Mayra knew exactly what I needed and scheduled my call with Scott. While I was expecting a friendly call, I thought it would be high level information that I would have to research. Scott spent his time, undivided attention, and walked me through every detail and even provided simple, real life examples to help me navigate everything. He followed up with a clear and concise email of everything we discussed. I appreciated every aspect of my interaction with this team and highly recommend them. Thank you! read more

I really appreciate all the agents who is working with Scott Stevens agency at State Farm. They are all very knowledgeable, kind and very helpful. Today I had a car accident and I was being helped by Laura Keeler. She quickly understood my situation and comforted me and same time she directed me how to proceed to claim and schedule to repair car with her very kind patience. It was very hurtful experience that I had a car accident but it was so much easier to resolve the situation so quickly and easily with her beyond and above client service. I am so happy to have my insurance with State Farm because of Scott Stevens team members are providing me such a great service all the time when I have an issue. I hope they are all acknowledged for their work with the company. Thank you Laura for all your help. I had a great experience with you. read more

Viviana's customer service made her a real pleasure to work with. She helped me price out a few different policies for homeowners, life, and auto insurance. She was extremely knowledgeable and provided guidance to cover my specific needs. I highly recommend Viviana and Scott Stevens State Farm office! read more

We have been with Scott and his team for over a decade - he is truly second to none. Whenever we have questions or we are interested in a new insurance product - he has been readily available for our family. State Farm is a great brand, but we are with this firm because of Scott. If you have an insurance requirement, give him a call. read more

Mayra gave me a quote for auto insurance and answered all my questions! Thank you, you're the best!

Mayra was so helpful with my life insurance quote and answered all my questions! thank you!

I was in the market for a new State Farm agent after leaving State Farm after 20+ years due to poor customer service from my old agent's office staff in Long Beach. Unfortunately, the company that I moved to had a substantial premium increase only a few months into my new policy, so I decided it was best to look for a new State Farm agent on Yelp. I found Scott and his great reviews and contacted him via Yelp and he responded immediately. Scott is great to deal with and gave me some insight and options to ensure that I had the proper coverage for my needs and we were able to take care of business over the phone so that I didn't have to drive down to Irvine. I highly recommend Scott Stevens - State Farm and look forward to a long and event free relationship. read more

Scott at State Farm has been the best and most capable insurance agent I think I've ever had - and I mean ever. Incredible customer service, extremely competent, and professional. Plus, he's also a very nice guy. Very (very) highly recommend Scott. read more

Working with Viviana was an amazing experience. I was working under a very tight deadline to obtain a new renter's insurance policy and she was incredibly responsive and helpful. She's a true professional and someone I would recommend working with! read more

The worst possible agent with an incompetent team. Please take your business to any other agent but this office. I had statefarm up until I spoke to Scott Stevens. I am a real person writing a review and not one of his people/relatives/friends. Left statefarm thanks to Mr Scott Stevens. All I can say now is this office needs more PR skills,customer service training and someone from head office to check how the agents are performing (in this case ruining the company name). Yes, you can buy people information on the internet and sell policies that way. But you can't retain them with that attitude. Good luck for running/ruining your "own business" read more

THESE GUYS ROCK!! Scott and his team are truly the dream team! My family and I are so fortunate to have found them over 15 years ago and we're sticking with them! He sets an excellent example and standard and his team follows. They are responsive, honest, supportive, detail oriented, knowledgeable, efficient and on top of everything. You don't feel alone and they are with you every step of the way. I wholeheartedly recommend Scott and his team for all your insurance needs. read more

I have working with Scott and team for almost two decades and through water damage, accidents, and other life misfortunes they have been there for me. I value the customer service during extremely stressful times!! There is a real person not a virtual assistant to help me! read more

I have been a customer of Scott Stevens for many years. They have held my hand and walked me through insurance options, explaining what I do and don't need, under many different circumstances. They have delivered such consistently good service that I kept them as my agent even when I moved out of the area. I know I can count on Scott for honest consult and Laura for efficient, responsive service -- whether it has been for repairs or administrative help. It's a bonus that they are both calm, knowledgeable and a pleasure to work with! read more

Amazing customer service!! I'm really impressed with this office. I had the pleasure of meeting the team, everyone one there was very kind. A big thanks to Mayra for professionally handling my insurance needs she is very knowledgeable. I highly recommend this office. read more

I'm writing this review because I requested one quote online and not only have they kept calling me unsolicited but have also reached out to my ex boyfriend, who's phone number I did NOT provide. These are appalling and creepy business practices, and possibly an indicator as to why they might need business so badly? Stop calling me!!!! read more

Trusting someone with life insurance is not easy . But Myra has been with a trusted company for over my sons age - 7 yrs ago Myra helped with all my doubts about getting life insurance ! I'm not only very worry free of ever leaving my children with no means to financially help each other if anything happens to me . I'm very thankful I found Myra as my life insurance advisor and assistant . I highly recommend you have life insurance in your life , and most of all from a very knowledgeable & experience Insurance representative . read more

I called for a quote for auto insurance, and Viviana was so extremely helpful and just downright nice. As there is a 14 day waiting period for the implementation of the insurance, and my current policy will expire tomorrow, I will not be able to use this agency for another six months. But I will be back. Just when it seems like customer service doesn't exist anymore, I found out that it does. Thank you, Viviana. read more

Excellent service and highly recommend Scott Stevens and the Stevens agency!

Thank you so much for your great service. You guys are awesome. Mayra was so helpful, and she answered all of our questions with great service and professionalism. Thank you so much. read more

We have been with State Farm for a very long time. We love them. They are so easy to deal with and the staff is always so amazing. Thank you State Farm. read more

Wow... the level of customer service here is incredible. Like most people, I'm not very fond of insurance agents, and in the past, I've honestly just dealt with them as minimally as possible (because we all need insurance!). This was definitely not the case when it came to Scott and his team. I've mostly dealt with Cindy, who has been simply fantastic over the last four years. She's always been very responsive with anything I've needed, and worked with me to get the best discount possible (she's even calculated if renter's insurance would be worth the add-on for savings or not). She's truly genuine and just so dang sweet every time I've talked to her. Scott is equally as genuine and transparent. I was in the process of moving to another state last month, and Scott's team helped me find an agent. After trying to review the list, I chose another agent, and regretted almost immediately. There was no tact or attention to detail (like I've experienced with Scott and his team) and a misstep, which led me to call Scott immediately for help. Even though he knew I was leaving his agency, he was SO helpful and honest on what my options were. He offered to help in any way possible and cleared up the issues with the new agent. I ultimately went with someone else, but Scott communicated everything every step of the way. If I'm ever back in SoCal, I'll definitely give Scott a call. I'm sad I even had to change agents - if I could have kept him, I would have! read more

Very impressed with the service I received here. Been a member for a long time and had nothing but good experiences. Scott always gave me the best deal. Come to find out that their rates are going to sky rocket for me in the coming months because of some weird anomaly rule that is hitting guys like me the hardest . But before this happens Scott personally called me and let me know ahead of time to warn me and give me a chance to find a new provider. Talk about a stand up guy! Unfortunately I decided to switch services because the price difference was significant, but I am told they filed a rate reduction and when that takes place I will be back for a long time. This is a very honest business and they keep it 100 which is why they have now earned my trust and future business. Keep it up guys! read more

Best customer service I have ever experienced working with my insurance company! I have worked with Mayra multiple times, and whether changing my policy, asking general questions, or requesting documents, she is always quick to help and extremely knowledgeable. read more

I have been working with Laura at Scott Stevens for 10 years and it has been a great experience. Very fast responses to all inquiries. read more

Scott not only answering all my questions but he took the time to help my find an ideal rental insurance. Although I was intimidated by the process, he made sure it was simple and efficient. read more

Very responsive, couldn't ask for more. If Scott's not in the office they've got staff that are glad to help - and they actuality know what they're doing, not just a receptionist. A+++ read more

Mayra Zavala-De La Hoya is your go to girl. She was able to beat another rate I was quoted from another company, and provide information at top speed. She is efficient, effective, and very professional. Thank you for helping me Mayra! You made the process very easy! read more

We recently switched from AAA to State Farm and our experience has been phenomenal. I have been to other State Farm agencies and by far this agency has been amazing. Mayra met and exceeded my expectations. As a previous auto insurance expert, I have to commend the agency and representatives for providing us the coverages and peace of mind. Although I was in a time crunch to get our insurance switched over, Mayra was very patient and provided us with our insurance binder. Unbelievably, State Farm was able to save us over $250 monthly on our 2021 Tesla! If you are looking to insure a Tesla, after much research, State Farm seemed to have the best rates for these vehicles. Furthermore, due to the pandemic, it was convenient to insure our vehicles over the phone. read more

I have worked with Scott Stevens and his amazing team for about 15 years now. His team is responsive, knowledgeable, friendly and professional. We trust them with all our insurance needs from auto to personal articles to homeowners. You can't go wrong! read more