Jessica and Liz were amazing very efficient and quick on the job. Great job, thanks for making the process smooth and easy

Silvia Lara was great. Very helpful on the phone getting a new policy started. Personable and easy to talk to. Took the time to look and see if I qualified for other discounts as well. Was not rushed, felt like she really wanted to help me get the best pricing possible. read more

We have been using this company for many, many years and have never had a single issue with them. They are always so friendly and helpful, any issue you may have, they work hard to make sure everything is worked out for you. They make things simple and easy, update policies to suit your needs, easily make any changes that you request, answer any questions you may have, they are patient and knowledgeable and go above and beyond for customer satisfaction. Thank you AIS for all that you do to help protect myself and my family! read more

AIS has great costumer service and I've used them for over 10 years . They always help me get the best rate with mercury . They find me every discount that's available to me . Today I had a great call with a service rep and was able to educate me on stuff she could do to help me with our bill now that we have a teen driver . read more

We've been customers for over 15 years. During that time, we've had a few accidents, bought and sold cars, and requested quotes for other lines of insurance (besides auto). Through these many years, we have never been disappointed with AIS. The customer service is great, but the hold times can be long. The quotes are competitive (we have Mercury Insurance), and they will quote over a broad range of carriers. We wouldn't have been with them this long if the service and prices weren't good and competitive. read more

Due to the massive increases in my homeowners insurance rates this year, I did an Internet search to replace my policy. It was not an easy process given the hundreds of calls texts and emails that I received, but I ended up speaking with Matthew Barela from AIS insurance, the agency who represents Mercury Insurance. He was the most patient, knowledgeable and kindest person I have ever dealt with at an insurance company. He took the time to explain everything to me and was even willing to wait while I gathered my information. The rates he gave me were extremely competitive given that we are in California. After we were done, he passed me on to Jennifer Troeller to complete the application process and make the payment. Jennifer went through the process with me step-by-step and again, I found her to be patient and thoughtful, taking as much time as was necessary to get me through, making sure I understood everything before she went on to the next step. They are extremely reasonable in pricing and very easy to work with. Their communication is amazing, in both emails and in phone calls, and they are very easy to understand. Their homeowners policy offered me even more coverage than my existing policy and when I bundled both Auto and homeowners together, I saved over $1000 for the year compared to my existing coverage. I am very impressed with them and I would highly recommend this company if you are looking for a replacement insurance company in California. They deserve way more than 5 stars! read more

This has been the worst insurance experience I've ever had. My homeowners policy was canceled without any notice, all because AIS failed to tell me the payment method needed to be updated. Not a single email, call, or message from them -- nothing. I tried calling multiple times to fix it and open a new policy. Their automated system claims they'll call you back, and I left my number at least five times. They never returned a single call. Most of the time, nobody even answers the phone. The level of customer service is unbelievable in the worst way. With State Farm no longer offering homeowners policies in California, I expected AIS to at least act like they care about their customers. Instead, they completely dropped the ball. I would never deal with this agency again and I strongly recommend everyone stay away. They do not communicate, they do not follow up, and they clearly do not value their customers. read more

I was stressing about getting a new auto policy. When I would get a quote from a few other people they told me that I had to get it approved from underwriting and it would take two weeks. My policy was going to expire in 2 days. Lalynn saved the day. She looked at many differnet complanies and tried to find a solution. I had accepted that I would have no insurance for 2 weeks. Lalynn did not give up on me. After our phone call ended she continued to work on quotes that other people had submitted and found a solution that made me able to get a policy today. She called me back and walked me through the whole process. I am SOOOO grateful for this wonderful lady who took her time to make a difference. read more

Good service The representative was really nice and helped me with my problem a document was missing according to the insurance company but she found a record of me having sent it so I won't be canceled read more

No one called me about a denial. After telling Mercury Insurance I had no dogs, a few claims, I was just sitting waiting with no reponse. I was even asked to send photos of my home. They sold my name to every fly bu night insurance company out there and my phone rang off the hook. How embarrising for Mercury and AIS to conduct business like this. Its ok I was denied, but the ausacity not to email or even call a potential customer to advise of the outcome, that is a clear sign of a shady business. Keep clear of AIS or Mercury Insurance. read more

My agent is Cynthia and she is very easy to work with. She has a compassionate demeanor and a pleasant personality. She's thorough and detail oriented and very, very prompt. When she said she'd call back I was surprised the call came in under five minutes. And she was able to save me money too which was a nice surprise. This is my second year with AIS and I have no plans on leaving. I've even referred a family member. read more

Consumers be aware of AIS! I had gotten written quotes from these agents three times before I went ahead and purchased a car, relying on their quote. However, after purchasing a vehicle, I was notified that my driving record was not eligible for underwriting with Orion Insurance, a subsidiary of Mercury Insurance. They had overlooked an accident on my record, which would not have qualified for underwriting. But they called themselves insurance specialists. Sure does not sound like a specialist to me. I had spoken with one of their managers only to hear "I am sorry"..... While that "sorry" cost me thousands!!! read more

Silvia Lara Was my specialist today and she was great. Super helpful and I'm now insured and happy. Thank you Silvia for your wonderful assistance. Getting insurance is such a pain but you made the process painless and I can't thank you enough. read more

In December, Mercury cancelled my home insurance without ANY notification, claiming the autopay was refused by the bank. It wasn't. They never billed my card. Just cancelled the policy. I found insurance elsewhere. Today, I logged on to change my address for my car policy. Found out they cancelled my auto insurance a month ago. Same reason. My card was never billed. My bank has no record of refusing any autopay requests. My Mercury Insurance from AIS was a straight scam. How is this not illegal? read more

I just switched cars (new lease; previous one expired) and the auto finance requested a change on my auto insurance policy. I spoke with CSR Cheryll Guesno (Cheryll G ), who was super helpful! She had a wonderful, positive and friendly attitude. Given that I was calling at the dealer, trying to get this change made asap, she answered all my questions and explained things thoroughly to me patiently thru all of my questions. She made a potential stressful situation totally positive and made me feel so comfortable and confident. I really appreciated Cheryll, and am so happy I spoke to her. I will be calling her with all of my insurance policy needs. Thanks so much for all of your help, Cheryll!!! 5 Stars!!! read more

Paul Vargas at AIS did an exceptional job in answering all my car insurance questions. He was clear, concise, and thorough making sure I understood my options. I really appreciate the relaxed and positive approach he took. I recommend AIS read more

Efficient and professional assistance from Josie Andrade and Malama Lemafa. Saved $3,000 on my homeowners insurance.

Absolutely the worst. I would have given them minus star review but all you can do is give them one star and they don't even deserve that. I was given a quote that seemed too good to be true then after jumping through hoops for documents and verifications, and all the things I had to do, I felt like I was buying a house. And then here I am five days away from not having any car insurance and I was told that I might have to wait 30 days to be approved after dealing with this company for a week with four different employees not only would I not recommend these people I would tell people to steer clear of them!!! read more

Great service and great value from Elizabeth Ortega at AIS. She saved me money for my home and car insurance. I'm leaving State Farm after 55 years. Thanks Liz! read more

Pablo was awesome. Truly felt like we connected on a personal level like I was talking to one of my friends. When I signed up online for the Mercury quote it was giving me trouble. There was a phone number where I was able to reach out to agents and I got connected with him and he helped me right away and got the ball rolling. Home insurance is no easy task to understand but he made it seamless ! read more

I'm in the process of shopping auto insurance and was put in touch with AIS. A representative answered the phone and I began answering and asking questions, he seemed uninterested and his answers were vague at best, almost evasive. I asked him why and he hung up on me. Bad mood? That's not how business is conducted. I can't recommend AIC. read more

I've been offered a home insurance by Arrowhead General through AIS, and it's been hell trying to get a hold of someone to answer for days! How in the world do you stay in business? If AIS can't even afford to hire a cricket to answer the phone in the home insurance department then why have one? Emailed them, nothing. They transferred me on 5 different occasions and all 5 had a hold time of over 30 minutes. Absolute lunacy of a company. They have all these bogus 5-star reviews, too! Can't believe this being the standard of a company in irvine. read more

The worst insurance company ever. 45 mins wait time every time you call. Irresponsible and incompetent

Absolutely the worst experience I've had with an insurance company. Took them over one month to never approve a car insurance policy. Absolutely no tickets or anything outstanding. Never did get an answer. All they did was ask the same questions over and over again. What a waste of time. read more

We have never had a bad experience with AIS. We have several policies with them, but today was really the best. After contacting another insurance company and being told that they didn't open new policies in California, and then contacting a broker who gave us a fairly expensive quote, we reached out through AIS. Lalo was super friendly and took the time to ask questions and gave us quotes at several different levels to make sure that we understood the scope of what was being offered. After reviewing the quotes and finding one level that suited us, we called back and talked to Mari who proceeded to turn the quotes into actual policies. From start to finish, we felt that our business was important. read more

First I called & talked to a customer rep Kaylyn on 5/28/25 @ 11:48am. This individual was rude, unprofessional with an attitude. Wanna call her out . She seemed to have no knowledge about the auto policy & unwilling to answer my questions. Disappointed I ended the call. Few minutes later at 11:54 am I called & spoke w/ another customer rep. Mina who was very nice, very patience. With much knowledge Mina thoroughly answered all the questions that I had about new changes of auto insurance, etc. I gave Mina positive feedback on the survey. Mina deserves a Recognition. I decided to continue to stay with AIS. read more

Thank you for having such an exemplary employee as Anna Nguyen ! She helped me through a complicated process of two rental properties, a residential property and earthquake insurance for all of them. She did not all her i's were dotted and t's were crossed. I loved working with such an intelligent conscientious person. I ended up paying for everything at once and signing up right away because I wanted to continue the process through her. read more

Anna Nguyen helped us with our HOI needs to prepare for closing on our new home. It was quick and very easy. She walked us through it and stayed on the phone with us to answer questions and ensure we had everything we needed. Very satisfied. read more

AIS was the only company who contacted me when I was shopping around for insurance in our beautiful state California. Thank you so much to Crystal P. And Teresa for helping me!! I appreciate you being so kind and explaining this stuff. Go with AIS to get help when asking around. read more

Lilly provided the best customer service I have ever received. She was thorough, and offered clear and concise information regarding my policy. I hope she answers the phone the next time I call. She was so helpful and knowledgable. That aside, be sure to ask about discounts, especially if you're a credentialed teacher. I could have saved money for years! read more

Cheryll handled setting up my policy and was awesome. She took the time to explain everything and was so professional. I wish that all my interactions were so professional. Great Job Cheryll!! read more

I've been a client of AIS for 15+ years. They always are knowledgeable and very helpful. Today, Cheryll G and Kristen Clark were of great help. Highly recommend AIS, Cheryl and Kristen! read more

Susie A+++customer service keep it up hope all agents are cool like her . Thumbs up , "girl power" .

AIS is quite the helpful company. Do yourself a huge favor and give them a call/try. Their representatives are absolutely Awesome!! I had the pleasure of dealing with both Monique M. and Mari D. and let me tell you... Great Customer Service!!! read more

Michelle Hucko was such a pleasure to work with! Very personable, attentive, and knowledgable! Thank you, Michelle! Happy holidays from Chicago! read more

HOME OWNERS POLICY: After three mistakes they've made, I would call them "sloppy". They sent me a cancelation notice stating I had mold and didn't repair it based off a dark photo. Never had mold. Received neither communication sent to old address. Found my house was completed listed incorrectly (footage, foundation type) and policy was double what it should be. Corrected that but AIS forgot to submit to insurance company. Had I not called to follow-up, I would have been cancelled...again. Attempting to fix, given incorrect info to submit photos today. Just NOT PROFESSIONAL in my opinion. Can't say a claim would go well either. read more

Cheryl Stanley was absolutely AMAZING! I spoke with several other agents throughout the day today, each of whom sent me off to some other number or extension, and not only did those folks make me more confused each time, I truly wasn't feeling valued or understood, when all I wanted to do was update my policy and add a new vehicle. I was ready to give up hope, but Cheryl eased my frustrations and answered all of my questions and concerns with calm and easy detail. We got it done in the end! Big thanks, Cheryl! :) read more

I contacted AIS Auto Insurance Specialists while using Insurify online to compare quotes. AAA had gotten too expensive and I was soon to lose whatever discounts I had with them once my title transfer was complete. The original guy I spoke was kinda curt with me. However, the person he transferred me to, Teresa Chun, was super patient, calm, explained things well, and was willing to answer my questions and I had a few. I only wish she was a little more assertive because sis knows what she's doing. Teresa: if you're reading this, I SO appreciate the help you gave me and keep up the good work read more

Very helpful very nice checked who much money I would have to be paying you're very helpful .

CSR Cheryll Guesno ,(Cheryll G) Called a few times and she helped me get the best deal I can have to renew my auto insurance. Thanks so much read more