Let me start off with the fact that I have been a customer since 2022! I regularly take my cats to…read moreDr. Erika Carillo and Dr. Englehart. Erika Carillo remembers my pets like as if it was yesterday and Dr. Englehart always reads my other cat's chart from his cardiologist. They are quick to work with insurance and are very thorough. Dr. Carillo caught my cat's early stages of HCM through an x-ray when he came in for constipation! I have noticed some staff changes recently, and I might be biased since I LOVED her old front desk people, they were quite nice. I was also pleasantly surprised to see Dr. Carillo and how she remembered my cat, Soup. Pros: thorough, flexible, and quick with insurance. Cons: a bit pricy, but to be honest, you get what you pay for. I understand that not everyone can afford payments, but I believe they are willing to work with you.

We got a new puppy and needed her seen right away!…read more Fullerton Regional Veterinary Hospital offered a same day appointment for us. Perfect! Our new puppy was pooping blood and we were very concerned about that. We wanted to get her in right away. Thankfully, this veterinary hospital had an appointment. The veterinarian was great. Very thorough with explaining testing and treatment. They ran bloodwork and requested a stool sample. We got some prescription probiotics for her to take with food. The bloodwork came back good. Just waiting on the stool sample results. In the meantime, the prebiotic and probiotic powder is helping. This is a very good veterinary clinic. They were super professional and seem to be very knowledgeable about canine health.

I'm incredibly grateful for Hearts and Halos. Dr. Amy and Brad were able to help my wife and I say…read moregoodbye to our beloved dog Chicle in the most peaceful way possible. We'll never forget their kindness and care. I would absolutely recommend this service to others.

Hearts and Halos is a veterinarian company that offers home pet euthanasia services. My husband and…read moreI decided to use them to help us put our beloved little girl, Muffin, down last month. We had the pleasure of Dr. Susan Chao come out to our home on Friday, March 20. We had a 9 am appointment (the first one of the day) and she arrived a little before. She had called me about 15 minutes prior to let me know that she would be arriving within 15 minutes. When she arrived, my husband and I greeted her and had her walk to our backyard, as this was the place I had wanted for our little girl because she loved being in the backyard to sunbathe. Dr. Chao was wonderful at guiding us through the process, explaining every step of the way and allowing us to take our time to say goodbye to Muffin. She also allowed us to give Muffin treats during the process (Muffin's last meal was a chicken nugget from Burger King and pureed chicken that Dr. Chao brought, which Muffin really did enjoy eating). Dr. Chao also did cut a piece of Muffin's fur for us to keep and placed it in a small plastic box, which she put in a small mesh bag and gave it to us as a keepsake. Muffin passed away on March 20, 9:31 am. Dr. Chao gave us some time to spend with Muffin right after and just walked towards the side of the house so that we could have privacy. Afterwards, she placed Muffin in a basket and then we walked with her towards the front of the home so that she could take Muffin with her to eventually be cremated. About two weeks later, I contacted Hearts and Halos to ask if Muffin's ashes were ready for us to pick up (please note that the company can also mail your pet's ashes to you, but we just preferred to pick it up in person). I had a hard time getting ahold of them via telephone, so I emailed the company and was able to arrange for a pickup time. I was told via email that someone was supposed to contact us that day that I had emailed them about Muffin's ashes though... This past Thursday, my husband and I went to Gardena to pick up Muffin's ashes (please note that Hearts and Halos office is now in transition to moving to Hungtinton Beach). When we arrived, an employee came out and gave us a small gift bag, that held her ashes, seeds to plant in her memory and also a small brochure regarding aftercare and additional resources for the grieving process. I do like the box that her ashes came in and also I love the small wooden heart with her name engraved on it and a small halo right above her name. The total cost for these services is $840 (you can pay via check, cash or credit card). You can also have additional items, such as an urn (which cost $60) or your pet's paw print, that will cost extra. If you do not wish to have your pet's ashes back, the cost would go down to $675, in which your pet will be part of a communal process to preserve their ashes and then will be scattered in the company's memory garden. Just as a price comparison, when we had to put down our other 2 dogs at the vet (both of our other dogs were of an emergent case and so we would not have been able to plan for their euthanasian earlier and so we would not have been able to utilize these home euthanasia services even if we had known about them at the time), at minimum, it would have cost $455 if we had made an appointment and had this service done during the day. However, both times we had to rush our dogs to the vet were during after hours and without an appointment, so the cost was around $560, which also did include their ashes. So, these home pet euthanasia services can cost an additional $100- $300 more but we felt it was worth the cost. We did not have to rush and deal with the stress and anxiety of the car ride from our home to the vet and also sit in the waiting room while they prep our dog and then say goodbye to them in the vet's office (where both of our dogs really hated going to the vet). The ability to allow Muffin to be in the comfort of her own home and to have foods that she enjoyed during the process was worth it for us. I highly recommend home pet euthanasia at home if you can afford it. I like to think that this was the much better choice for Muffin and hope that she was happy with her chicken treats right before she left us, keeping her in good spirits than to be stressed and anxious if we had chosen to bring her to the veterinarian instead. Thank you Hearts and Halos for helping us during this process.

Debbie is great! Always greets me with a smile whenever I go inside to pay for my insurance. She…read morealways offers to go over my auto insurance to make Sure everything is correct and up today. Give her a call for car insurance!

Matthew was very helpful in setting up my new auto insurance policy. He made the whole process…read moresmooth and easy. I'd definitely recommend working with him.

I'm so grateful I found Lakewood Pet Vet. My cat was battling an ongoing urinary issue that wasn't…read moregetting resolved with her former vet. I called for an appointment and Isabella got me in right away. She was so pleasant on the phone. I met with Dr. Hope for an exam and consultation. Dr. Hope had a high level of professionalism that I had not received from my previous vet. They took x-rays and showed me exactly what the issue was with my cat. After a surgery and some recovery time my little girl is back to her playful and joyful self. Of note, my cat has been labeled "dangerous" and "difficult to handle" at our former vet's office. I was [shocked] when the staff at Lakewood Pet Vet told me she's a sweetheart and not difficult at all. This team truly cares about how they treat animals and do so with the utmost care! I will be bringing all my cats here moving forward.

About 3 weeks ago, I brought my dog in after a coyote attack. I was alone and frantic as any pet…read moreowner would be in that situation. He was taken in quickly and I was initially reassured, which helped in that moment. After that, most of the communication shifted toward costs, approvals, and payments rather than clear medical updates. I understand veterinary care is expensive and estimates are necessary. However, this experience felt far more transactional, especially in moments that required compassion. I paid about $517 for basic treatment (antibiotics, patient room fees, iv fluids, vaccines, cone, and fees), but no diagnostics were completed. I was quoted $1,000+ for x-rays. Feeling overwhelmed by staffs, I ultimately left and sought care elsewhere. At another clinic, my dog received imaging, was diagnosed with a broken rib and dental injury, and received full treatment for a much more affordable price. Beyond the cost, that clinic felt far more present and personal, and the experience itself felt reassuring and grounded rather than transactional. Thankfully, he is now safe and recovering. After posting my original review, the business publicly responded and asked me to reach out directly. I did so immediately, in good faith, hoping for clarification or resolution. I never received a response. That gap between public reply and private silence is part of why I'm sharing this. That, combined with the experience in person, is what disappointed me most -- not just the visit itself, but the lack of follow-through afterward. When a business responds publicly but doesn't continue that same level of communication privately, it raises concerns about sincerity and whether the response is about resolution or reputation.

After moving to North OC, it's been challenging to find a trustworthy vet. I've tried a few local…read moreclinics with high reviews, but many of them felt more focused on upselling than genuinely caring for the pets. I'm really glad I found Dr. Cruz and his team. They are kind, attentive, and truly care about the animals they treat. My senior dog received treatment and blood tests at a fair and reasonable price, without being pushed into unnecessary procedures or extra charges. That level of patience and care is hard to find, and I really appreciate it.

Luna, my mother-in-law's dog, desperately needed surgery to remove a large mass, but all quotes…read moreexceeded $3,000--an impossible cost for an elderly, low-income individual. My search led me to Dr. Cruz's phone number on the Humane Society's website. Upon calling and explaining the situation, he promptly requested photos and advised us to bring Luna in immediately. Dr. Cruz assessed her and recommended urgent surgery. His price for the mass removal, medication, and follow-ups was extremely reasonable. We agreed, and Dr. Cruz performed the surgery the same day His dedication truly stood out: he texted daily, inquiring about Luna and requesting photos of the surgical site. A week later, when Luna developed an infection, we rushed her back. Dr. Cruz was again fantastic, performing an emergency clean-up and remaining diligent with her aftercare. He was always accessible to answer any questions regarding Luna's surgery and recovery. I am happy to report that Luna has fully recovered. Because of this positive experience, we later brought my mother-in-law's other dog, Lucas, a long-haired dachshund, to Dr. Cruz for neutering and a dental cleaning. Again, the pricing was more than reasonable, and Lucas recovered without any issues. We drove about an hour to see Dr. Cruz, and it was absolutely worth thetrip. I highly recommend Dr. Cruz and his facility for all your pet's medical needs. Your pet will receive excellent care from Dr. Cruz and his staff. MUCHAS GRACIAS DR. CRUZ!

The best veterinarian in the area, Callie and Sadie have had the best care since we've moved to…read morethis doctor. Everything from checking in to leaving has been the smoothest for me, also while I have my kid sometimes, which can be hectic. Whenever I need some answers I can easily call, and it's also easy to call in if I need their medication.

Dr. Kim has been taking care of my family's pets for over 15 years now. I have recommended this…read morepractice to all friends with pets. Since we first started coming to Petra Pet Clinic, I have lost my cavalier King Charles spaniel and my chihuahua/shih tzu mix due to old age. Dr. Kim and his office have shown the utmost care and compassion both times and I am so appreciative that they gave me the time and grace to say goodbye to my beloved dogs. Having senior dogs comes with a lot of worry and health issues. Petra Pet Clinic's prices are reasonable (including blood work, x-rays, check ups, vaccines). I also appreciate that Dr. Kim was direct, humorous and practical with his advice (our dogs got to a point in life where surgery was too risky and he advised me to focus on keeping the last few days comfortable). When I brought my crusty, senior dog in for her last few check up (not knowing she would pass soon), we all had a good chuckle when he exclaimed "wow, still alive!" Yes, she lived a nice, long life and Petra Pet Clinic played a part in how resilient she was. We adopted a spaniel/beagle mix from a rescue and take her here for vaccines and general care. Dr. Kim was able to offer insight about her that the rescue was not able to provide (our dog probably had a litter of puppies before she came to us, her age is younger than what the rescue told us, she has some trauma to her teeth probably from biting on a chain). Our dog does not feel anxious at the vet which is surprising given her past but also reassuring since the office is so gentle and kind. We look forward to Petra Pet Clinic being part of keeping her healthy.

Erick Luna went above and beyond helping my dad every step of the way, and kept me updated…read morethroughout the entire process. After speaking with five other insurance companies/brokers, it was clear that none of them came close to the level of service Erick provided. The professionalism, thoughtfulness, communication, and dedication from Erick and Ken were unmatched. Our family will never use any other firm besides K Taylor Insurance Solutions for our insurance needs. Thank you, Ken and Erick!

Amazing service. Stop looking and contact Ken- he provided excellent service and was so patient, I…read morewas hesitant to have my insurance needs evaluated, but I am so glad that I did. He ended up saving me money- and even increased my coverage. As a mom and teacher, I am always looking at ways to save, but want to keep my family protected. Thank you, Ken!

This review is for the retirement department of Nationwide. I submitted a 457 unforeseeable…read morehardship request to withdraw my money there customer service is horrible lacks compassion & empathy. It's been 16 days and I just received a email unable to process request. Stay away from Nationwide they only want your money they don't care about the hardship your going through nor to they make it easy to access your funds!! Horrible ethics!!

If I could, I would not select a star. They only have customer service during the hours you are…read moresupposed to be working, even less availability than that. Their fax machine never answers when you want to submit a claim and by God, their online system can't find your policy number if you want to create an account. For the prices they charge you would think they could get another fax machine. And then, you have to fight to get a claim paid. P.S. Speaking from experience, they are also not a good option for your home or auto insurance. I would bypass them altogether.

Carlos and his team at Street Smart Insurance have been advocating for me and my auto insurance…read moreneeds for 5 years. They were always great and super passionate about finding me the best rates in the industry. That became even more apparent this past week when he managed to get me into my DREAM car for less than HALF of what others in the market were quoting. His professionalism, availability, patience (I sent him like 10 cars to quote before making a decision), steady communication were unmatched and deserve to be acknowledged HUGE THANK YOU TO THE ENTIRE TEAM AT STREET SMART INSURANCE!!!

Customer service has been top tier. Carlos and his parents have been really great. They remind me…read morewhen payment is due, when renewal of policy is due, if payment goes up they will find a better quote for me to stay at a payment I am now. I really like that. They process my payment even if it's on weekends. They're on top of customer service. You ask and they deliver. Example of service on pics

I can't say enough great things about our insurance agent, Marisol Botello Sierra at Allco…read moreFullerton Insurance. She has been our trusted agent for over 9 years, and throughout that time she has consistently gone above and beyond for our family. Marisol is incredibly responsive, knowledgeable, and detail-oriented. Whether it's helping us secure the right coverage or guiding us through claims, she handles everything flawlessly and makes what could be stressful situations feel easy and manageable. Most recently, when we needed homeowners and auto insurance quotes for vehicles relocating to Nevada, Marisol didn't just provide standard options--she took the extra step to research bundling opportunities, explore multiple carriers, and even reach out to other agents when needed to ensure we were getting the best possible coverage and value. What truly sets Marisol apart is her dedication and care. She treats our needs like her own, always follows through, and works tirelessly to find the best solutions--even when it requires extra effort or out-of-state coordination. If you're looking for someone you can trust long-term, who will advocate for you and consistently deliver outstanding service, I highly recommend Marisol Botello Sierra and the team at Allco Fullerton Insurance.

Odette McGowen at Allco has been my agent from day 1 and has always went above-and-beyond to make…read moresure I am set up as best as possible with my insurance plans. She has also been very responsive and efficient with all my customer requests, for minimal turnaround times from the insurance companies. I highly recommend Odette for all your insurance needs!