My floors are beautiful! The men installing my floors went above and beyond to make sure I was…read morehappy. I was very comfortable in my home while they worked and even left them there alone. I can't say enough good about this company!

I got flooring from them, not the best laminate, went into store to ask them how I could clean it…read morebecause you can not get water on it. he said he sold the stuff to clean with, I told him I got some of their cleaner. He walked away. I was in the market for vinyl flooring so went out in the other room to see what they had, the jerks grandma came up to me and ask if she could help me, he grabbed her by the shirt and told her she could not help me. I told him " you sure know how to run off a customer. I even sent my granddaughter there to get carpet for their new home. Would not recommend Thompson flooring to anyone. Home Depot is the way to go.

I'm highly satisfied the professionalism I recieved from Klotz Floors, Inc. I think that Mark was…read morevery personal and direct, and his recommendation for the kind of carpet for my apartment was better than what I originally had in mind. The two men who came to install the carpet did a wonderful job, and were friendly.

From the owner: Since 1979, providing the greater Lansing area with quality floors, cabinets and countertops.read more

Do not go here. Sales person Tony was all friendly and nice till I came back to get 100 dollar off…read moremy charge card, because I did not have enough cash to buy flooring. I told him I had to pay cash because i just bought car with car payments, and could do no more payments. He started pushing me to get credit to buy flooring, got real short with me when i said i cant charge anymore. Would not talk to me when had to give deposit back just sign here , very short and rude. Well now when I have enough cash in a year I will never go there for any flooring now, Karens just lost a sale from me because of his unprofessional behavior after I said I have to wait for now.

If I could give a negative star I would. Buyer beware. In 2021 we needed flooring fast. Sales…read moreperson Tony promised us top of the line flooring and installation. Said "not a crappy Home Depot job". Spent 24000.00 dollars for carpet and LVT. Had ceramic tile down and they said it did not need to be torn out or hat they lay over it all the time. Charged us 900$ to put floor level down. First installer said we did not need it so he installed. Also refused to pay bathroom floor unless we put down a sub floor (not told at time of purchase or measure) Forgot to lay LVT in front of slider and put carpet there. Within days LVT was breaking at seems. Came back tore all the floor up did some level patchwork and reinstalled. Started breaking at seems again. Third time came back out and tore entire floor up again and put a mortar all over floor (not a leveling mix) and reinstalled over it before it was completely dry. Of course it started breaking again. Owner Kevin was real rude refused to fix it again and wanted 3000.00 to tear out ceramic tile and install over a subfloor. Was supposed to come back and fix again but never showed up I told him they needed to stand behind the product and Now 2 years later he still refuses says they only warranty their work for 1 year and the floor continues to break up. Oh yeah I ended up having to lay the bathroom floor myself, never got in front of slider done, they put the wrong transition strips down. Well I believe Home Depot would have done a better job. Kevin and Karen's carpet are crooks. They never call me back or show up. The kitchen floor alone was 7000.00 + dollars. Not sure if exact amount because they refused to give me a break down. They also charged me to install 3 toilets and only installed 1. He sent me a couple hundred dollar refund for work not done. Do not shop there and if you do, have a lawyer on standby.

I had them install Mercier hardwood in my kitchen and family room in 2023. The installer was top…read morenotch. My floor still looks beautiful 2 years later. I am so pleased. Joe was very helpful. This wasn't cheap but well worth the expense.

Had hardwood laminate install by Karen's 2yrs ago... interlocking boards are breaking and…read moreseparating. After several attempts of contacting "kevin" the SMALL BUSINESS owner to try to remedy this, mind you we know the warranty has expired. We were told the product was discontinued...long story short we contacted the manufacturer of the floor product and were informed the product has not been discontinued but the locking style had been changed due to problems with installation. Guess what..the new locking style is not compatible with the last version,so any problems means THE WHOLE floor needs to be replaced, guess who's avoiding that. Was also told by the manufacturer that a professional floor REFERY WOULD NEED TO BE BROUGHT IN to find out what went bad. Basically we were told a non truth to avoid replacment