We've worked with Michelle to buy our house in Austin and she's truly great to work with. She is…read moreeasy to communicate with and is reachable at all hours - we did have a few late night calls when discussing offers. In my opinion, what sets her apart is her understanding of the market, especially the Austin market which doesn't obey any set rules. Given the number of transactions she has handled, she has intimate knowledge of the market and knows what's happening all over Austin, not just in a specific neighborhood or zip code. She is also the first to point out neighborhood or house quirks and fully explores what that would mean to us as buyers. She does a lot of the property analysis even before going to the property and checks if those special considerations would be issues for our family. With Michelle, you'd be buying a house knowing what you are buying. She also helped rent out a house and handled the rental process seamlessly. Her deep knowledge of the market, her advanced skill level when tweaking offers, her amazing contacts for mortgage brokers and insurance agents and her ready availability to discuss all things real estate is what drives us to want to go to Michelle when we have another real estate need!

AIR was great to work with during the sale of our home in Austin. Michelle & Neil were…read moreknowledgeable about the market, communicative and worked diligently to get our house sold in a tough market. We were out of state during the entire process but Michelle & team kept us in the loop and provided insights and worked to get the sale completed. Recommend AIR & Michelle for your real estate needs! You will be in good hands!

I worked with Jason to both sell my existing house and purchase the next one. I will definitely…read morework with him again in the future & recommend him to anyone who needs a realtor! He's friendly, attentive, responsive, reasonable and doesn't hesitate to share his feedback, good & bad, or just for things I hadn't thought of. I was looking for someone with an experienced perspective, not just a yes-person, and that was my experience with him. On the selling side, some of my family had agents in the past who went unreasonably overboard with staging or bending over backwards for prospect buyers, and that was not my experience here, which I'm very grateful for. We dealt with a Prospect buyer/agent combo who were at times unreasonable, waited until the last minute to ask for things & where the agent didn't do a good job at managing their clients' expectations, and Jason handled a lot of those tougher interactions before I even had to, and was instrumental to getting us through close. On the buying side, he was a great guide & we closed without issues, in the neighborhood I was shooting for & within my budget.

Jason initially engaged with me regarding my rental, but ultimately refused to take it on after…read morewasting a full week of my time waiting for a property viewing. Only then did he disclose that he does not handle rentals below a certain price point, which he should have communicated upfront. He referred me to another real estate company that has been disappointing, and I am now stuck dealing with the consequences. Overall, an unprofessional and frustrating experience that I would not recommend.

Marlena and team are fantastic to work with! We worked with Marlena to negotiate a lease moving…read morefrom across the county to the Austin area, and she made the process smooth for us from start to finish. From timely communication, professional process, and having things go exactly as promised and planned, it really makes a huge difference with a stressful move like this. Thank you to Marlena and team, we look forward to our new lease term with a great property management team like yours!

Marlena was fantastic for me as property owner getting my new construction listed and leased…read morequickly for top dollar! I'd recommend. She all the work without requiring me to meet face-to-face, generally by phone email and e-doc and handled all interactions with getting the tenants deposit and lease signed. The detail was their office assistant had a couple of typos in the docs that I had to catch and ask them to correct. I'd use her again !

Update: I was the 2nd person to contract to build in Edgewick in July 2007 back when it was just a…read moreconcept on paper--only a trailer and no model homes or homes of any kind existed. I moved in the 1st quarter of 2008 and so I am part of the group who has lived in Edgewick the longest. Edgewick's lots of lands and concepts are owned by Benchmark/Momark. They are the developers. They are very well known in Austin and have developed many award-winning communities (example: the Austonian downtown is their project) which is a good thing if you have any worries about Edgewick making it. I feel confident this community will build out eventually though the economic downturn has made things move slower than the original 3 year build out plan. Wes Peoples is the new builder. You can see that the new homes under construction are modern design so it does look a little funny next to the original homes that are not modern. Having said that from looking at the quality of work the homes are actually improved. Once the community is built out it will hardly be noticeable. From here I will break down a Pro and Con List. Let's start with Cons: --You are living in SE Austin in an area that has not yet gone through gentrification. There is crime in the area though not enough to stress about. There have been very random, minor break-ins with vehicles mostly in Edgewick in the past 4 1/2 years though I personally have not been affected. This happens all across Austin especially as the city grows. If this bothers you I suggest you might want to move to Hutto or somewhere out in the country away from people. --The HOA has been very dominant over the past 4 years. Luckily they have just recently started to form a "safety committee" so that we the people have more voice. On the one hand as a good thing the fact that they run such a tight ship means the community is kept in tip top shape. Just be aware that they are always "On" so don't leave shoes scattered, put your trash can away immediately, ect. --Carlson Drive was built by Edgewick and is still maintained by Edgewick. It was supposed to be a private drive meaning the gates you see now were supposed to close Carlson off on the back end of Edgewick. You can see lots of lots ready for houses to be built circling Carlson. However the city as of now is refusing to allow Edgewick to make Carlson private. This means the dog park is technically located outside the gates of the community and is being used by the public. Though I myself don't personally mind sharing the issue at hand is when stuff gets broken or stolen. This is costing Edgewick money and therefore us the homeowners money. --The pool can really get overrun with college students in the summer. This is because some of the units in the community were purchased by parents for their kids. The HOA has recently really cracked down on monitoring the pool and the number of people allowed in. Larger parties now have to get pre-approved permission. PROS --You absolutely cannot beat the location. You have 2 major highways at your disposal (Ben White and IH-35). Because we are south of downtown you don't have as bad of a traffic mess like other parts of Austin. Zipping across Woodward or Oltorf to South Congress and downtown is a breeze. --You don't share walls with your neighbor (though the units are built close together) and each unit gets a garage. --The pool now has wifi. The pool itself is really great and the commercial grill is awesome for cook-outs. --Our community is very quiet. Sometimes there gets to be activity on Parker but those units being built and sold now are away from Parker so they won't notice as much. When I'm home I work from home and love it. --In regards to long term value you need to know that the city of Austin is dedicating a lot of $$$ to revitalizing East Riverside Drive which is just north of Edgewick beyond Oltorf. The live music scene is already moving East. This means in the future the area around Edgewick will also improve bringing the value of Edgewick up. It also means lots of cool stuff coming close. --The #7 bus route has 2 stops outside the gates of Edgewick on Parker. This bus goes straight downtown and drops off on Congress ave!! I live on this bus during SXSW. It only takes about 20 minutes to get downtown on the #7 from Edgewick once on board. --It is easy to bike ride from Edgewick as we are just across the highway from everything cool. If you want to bike on the East side you can go down Parker road, and cross Riverside where there is a bridge. Lady Bird Lake is so close to Edgewick too. --My floorplan is now called the Penn. I added an extra bathroom so I have 2 full baths. I know I'm biased but I think this is the best floor plan as everything you need is on one floor save for your washer and dryer. This also makes it safe. If you have questions about our community feel free to PM me.

Got the fuck outta Edgewick. Dont move here. HOA is finally run by residents and unfortunately we…read moreinherited a mess. The budget was not managed well by the HOA company. Residents have recently been charged mandatory assessment fees of $1000 on top of the monthly fee to get the budget back to where its supposed to be. Monthly HOA fees were over $210 a month when left and they were about to raise them again. Landscapping is more absent than its ever been in this community. We usually get a once a year spring mulch replacement for every yard in the community around April that did not even happen this year for the first time in the eight years that I lived at Edgewick. So much turnover in neighbors, its hard to get to know anyone and many people rent their properties. Not much of a community. I would seriously reconsider moving into Edgewick. Dont get me started on the current lawsuit about structural construction issues on some of the properties.

They helped me understand what kind of survey I needed and understand the results…read more they were able to provide me with all the surveys in need, from the topo and tree my architect used to design our addition, to the final survey to close out my permitting.

We hired ATS to inspect a gas line for a pool project. Their inspector came out and approved the…read moregas line, despite it not meeting city regulations. After tracking down the inspector, he denied responsibility and demanded he talk to our contractor vs tell me if my pipe was safe. The conversation ended by him hanging up on me by my questioning if we had an issue with our line, yet him already approving it. I then went to report the incident to his manager, who confirmed the pipe should not have been approved, and he would get back to me with what I needed to do. I followed up with him three times, and he's ignored every message. We paid for an inspection from ATS to know if our gas line was installed safely to have a tech approve an unsafe pipe, deny it, communicate unprofessionally, his boss ghost us, and after 3 weeks, we still do not know if our gas line is safe. Flagging for the city that ATS has approved an unsafe line and will not communicate nor follow up after multiple attempts.

The manager at Clayton homes in Lumberton Colin McFadin lies about prices and keeps trying to add…read moredifferent stuff on to the house to bring the loan amount up. He is making promises included with deals but refuses to put it on paper. Very shady guy don't trust him ! Go to an independent down the road.

Adriana, house consultant, the best one... even we counter barrier/issue and she will make sure we…read moreare getting it! Result is amazing! This store deserved high value and wonderful team! I will never understand why review is so bad :(

I cannot say enough good things about Victoria and my experience with Smart City! I've worked with…read moreVictoria for the past two years, and she has gone above and beyond every single time to help me find an apartment that actually feels like me. Apartment hunting is incredibly overwhelming and stressful, the options out there are endless, and a lot of apartments are deceiving, but Victoria somehow makes the entire process feel so much less scary and so much more manageable. She is patient, attentive, incredibly knowledgeable, responsive, and genuinely cares about finding the right home for me -- not just getting me into an apartment. I trust Victoria completely, which says a lot. I've sent her paragraphs of apartment requirements, questions, and probably way too many messages at all hours of the day, and she has always been incredibly patient and helpful. She listens to what I'm looking for, remembers the little details, and puts real thought into finding options that fit my needs. She has exceeded every expectation I could have had for an apartment locator. One thing that really stands out to me is that I ended up signing for an apartment that unfortunately no longer works with apartment locators. Even though Victoria wasn't able to be involved in the process in the same way, she has continued to be incredibly supportive and helpful. That really says everything about the kind of person she is. She genuinely cares about her clients and wants them to be happy, even when there's nothing in it for her. This was my second year working with Victoria, and the fact that I continue to come back to her speaks for itself. She has made what could be one of the most stressful parts of moving feel exciting and even fun. Victoria has set the bar incredibly high, and I would recommend her to absolutely anyone looking for an apartment in Austin. She is the first person I would send my friends, family, and coworkers to without hesitation. I'm so grateful for everything Victoria has done for me over the past two years. She is truly an incredible apartment locator, and Smart City is lucky to have someone like her representing the company. If you're looking for an apartment, ask for Victoria -- you will not regret it!

Jordan, was nice enough. But I had to give him the area I was interested in. He did very little…read morelegwork other than tell me what I already had found out. I gave Jordan the phone number to the management properly that I eventually rented from! I would not recommend Jordan or his company for two reasons. 1.) After explaining to Jordan what I was looking for a lower crime neighborhood and less transient people. Jordan recommended The Summit apartments where residents expressed numerous transient issues. (Jordan does not know the properties at all he is just in sell mode to get his commission) 2.) They, Jordan and Smart City, are just interested in "closing the deal" and have very little sway with the properties. They, Smart City, doesn't hit multiple properties. Smart city just pushes the properties on a preselected list where I suspect Smart City gets the most commission. The leadership cannot be that great if this is their business plan! Push the properties on their preselected list! Like I said I had to go to the neighborhood that I liked, 45th and Guadalupe, and get a flier from one of the properties and then call the properties listed on the flier. I ended getting the apartment on my own. DO NOT WASTE YOUR TIME.. Smart City only wants to close the deal and collect full commission on the least amount of effort on their part. I will not do business again with Smart City! Such a waste of time!

My wife and I were first-time home buyers and went with Bramlett Partners based off reviews online…read more We ended up being contacted by Kiel Schmidt who was very professional and thorough regarding what the entire buying process would look like. He provides very clear communication regardless if you prefer calls/emails/text, and he was very accessible throughout the whole process. This was especially important as we were buying from out of state with the intention of moving to Austin soon. Kiel gave us recommendations for what pricing to start with and helped with negotiations as well as giving a recommendation for a home inspector so that we would be well prepared on the condition of the house during the option period. Negotiations were data-driven with comps in the area and he also provides monthly market analysis. I would definitely recommend Kiel for home buyers!

Carson was my buyer's agent when I was a first-time homebuyer, and I had a fantastic experience…read moreworking with him. He helped me sort through my priorities and ultimately find exactly the house I was looking for. Over the years, we regularly kept in touch about the market and my home's value. When it came time for me to move, there was no question that I wanted Carson to be my seller's agent as well. His advice on pre-sale preparation and pricing made a real difference. We received an offer within two weeks, while many other units in my development had been sitting on the market much longer, even after price adjustments. Having an experienced, knowledgeable agent like Carson guiding me through both buying and selling made all the difference. I would absolutely recommend him.

I have had the chance to work with Austin All Cash on more than one occasion now and must say each…read moretime has gone very smoothly. They are transparent, honest, and offered a creative solution that other home buyers didn't. If you are looking to sell your house and want someone who is local and will work with you to find a solution that fits your needs, I would highly recommend giving Dominic and his team a call.

we have had the pleasure of working with Austin All Cash for quite some time now and have to say…read morethat they are some of the most ethical hard-working people we know. we look forward to continue working with them for many years to come and hope to be of service to individuals looking for respect and integrity when it comes to their homes. Thank you Dominic and Claudine !

I honestly don't think 512 Living is any better or worse than any other leasing and management…read morecompany that rents primarily to students. I lived for a year in Rosewood, a small, 8 studio complex in West Campus. It was fine. I moved because the company wanted to raise my rent from $750 to $950 at renewal, which was ridiculous, if not I would have renewed. They certainly aren't a good management company, but I think a lot of the terrible reviews on here come from the fact that they rent primarily to students, which means this is the first lease they've ever had, and the students have no idea what renting and living on their own is supposed to be like. I think 512 takes advantage of that fact, which is pretty sucky. For example, I went and picked up my keys on the first day of my lease, which was a Sunday, so the office wasn't "open" but they were giving out keys. I go over to my new apartment to check it out, but the key doesn't work because the locks haven't actually been changed yet from the previous tenant. I called the office but they were already closed. If I'd had a moving truck showing up with my stuff, this obviously would have been a HUGE DEAL. But for me, I just went back to my old apartment and waited till the next day. When I finally got in, I noticed a few things that needed to be fixed -- primarily the lock on the sliding glass door. TX law requires 2. I informed 512 and told them to let me know when it was fixed, which took about a week. Again, for me, no big deal; I had another place to stay. When I did finally move in, I asked them what my prorated rent would be for that month, and they told me the regular full-month price, and I was like, "Nope, you didn't have this apartment ready per the law and the lease because I didn't have my keys and a second lock on the door," and they immediately prorated my rent to reflect my actual occupancy date. So they try to pull stuff like that, but if you push back in a calm and reasonable way, knowing what your rights are, you're a lot better off. It's rotten that they try to get away with stuff like that, but I bet they do a lot because their clients don't know any better. If you ending up leasing with them, here's my advice: read your lease thoroughly. Really. Don't be surprised by the cleaning fee or the fact that agents can bring people over whenever they want to view your apartment. Take tons of pictures and videos when you move in, and detail every single possible defect on your walk through form. If something is old, or bent, or dirty, or chipped, or there's the tiniest chance they could charge you for it, write it down. When you move out, do the same -- take photos. Of everything. They can't charge you for a drip pan if you've got a photo that it was there when you left. It sucks, but it's what you have to do with this company. Same goes if you're having problems -- leaks, bugs, etc. -- take photos and document it every time you report it and what action 512 took because you may need it later. Everything else for me was pretty much okay. As a business, they suck, but compared to other property management companies, they are pretty much standard, unfortunately. I didn't have issues with bugs or whatnot, and when I reported something that needed to be fixed, it got fixed. Sometimes not right away, and not on the first go, but it was eventually all taken care of.

Since day one, Gary DePinto has been very helpful, truthful, friendly, and overall a true…read moreprofessional. Managing our investment property in Austin after moving to the North East was quite challenging for us, and Gary made this incredibly easy and stress free. He was always prompt, and transparent in his communications, which seems to be a rare trait to find these days. Eventually, when we decided to sell the property, we entrusted Gary to not only get a good offer for the house, but to also take care of the various maintenance issues prior to listing. Gary exceeded our expectations on every metric! We were able to go through the whole process remotely, and Gary made sure everything was as smooth as possible for us. We are very grateful that we were able to connect with such a wonderful person. It goes without saying that we would highly recommend Gary to anyone looking for a real estate agent!