Scott, at Roselawn did a fantastic job listening to me and my family. He was very empathetic and…read morewas very patient with us. He took the time to design the perfect head stone for my mother. We highly recommend him.

From the owner: Roselawn was started in 1958 and provides the best value cemetery services and memorial creation in…read morethe Richmond city area

We used them to cremate my wife's remains. They have a beautiful building and are very…read moreprofessional and considerate. Their prices are reasonable, and they were thoroughly reliable. The people who came of our home to pick up my wife were very personable, considerate of our feelings, & professional. I appreciated their assistance in getting death certificates and notifying Social Security of her death.

This company made the passing of my mother and fulfilling her final wishes an easy process. They…read moretook care of every aspect of the service with care and respect.

We attended a funeral of a friend and were in disbelief at the unprofessional and rude behavior…read more Not only that, but we were insulted while we were there. I really cannot even believe it. Horrible place and horrible people

I would be more interested in your services if you would post a price list, as you are supposed to…read moredo. These electronic standards should be enforced, so the public can comparison shop and become educated about the process and cost BEFORE having to sign up for meetings/calls.

The death of a loved one is a terrible time and, sadly, there are businesses out there ready to…read moretake advantage of you at your worst moments. Not Richmond Cremation. Up-front pricing, no hidden fees, and, while they offer a wide selection of services, they do not try to up-sell you. They give you all the information, let you make your choices, and carry out your wishes at the price they quoted right at the beginning. They are kind, and conscientious. They will work to accommodate your requests for your loved one. And they will follow through, every step of the process, to ensure that you are satisfied. I recommend their services wholeheartedly to anyone.

They were very professional and were able to work within the tight timeline we had. They were about…read morehalf the price of some of the other places. They responded quickly to all of our questions, very easy to work with,highly recommend.

Very friendly and helpful. Hope I don't have to use their services again but would highly recommend.read more

Covenant is a very nice funeral home with very nice and dedicated people to help you during your…read moretime of sorrow. It is very expensive though, it will cost you at a minimum of 11 thousand dollars, but they make sure everything is taken care of and give you time to grieve. I would recommend Covenant for the unfortunate time of having to bury a loved one.

Covenant provided our Haynes family great service. They took care of many of the details that we…read moredid not even think about. Scott was very helpful and there was no pressure in making decisions about their offered services, etc. Their staff expertly managed the viewing, the church service, and the cemetery service. Well done.

I recently moved to the Richmond area and wanted to modify my final planning which I had with…read moreanother company where I used to live. I met with Mr. Charles "Chuck" Christopher who listened intently to my wishes. I was impressed by Chuck's ability to provide me with a range of services offered by Bliley's without making me feel pressured in any way. Rather, I found Chuck easily created a plan and procedure that is tailored made to my desires. I was made to feel welcomed at Bliley's and my wishes were respected. I feel very good about all the services Bliley will provide and trust them to do an excellent job when the time comes.

This experience happened in November but I was so upset that I wanted to wait to calm down before…read morereviewing. My grandmother passed and Bliley's handled the viewing and transfer to Amelia Veterans Cemetery for the service. I ordered a large standing heart to be displayed at her viewing on their site. When I arrived to the viewing it was not there and I spoke with a young man who seemed unconcerned who suggested I call the florist. I explained that I did not know who the florist was as I had ordered through them. He went to an office and wrote down the phone number of a local florist and said I should call them in the morning. I explained to him that the funeral service was in the morning. All of this concerned me that he seemed to be unaware of as he was standing in front of the room for her viewing where all of this was posted. I was very upset that one side of her casket was bare as the other standing arrangement my cousin ordered was there but my matching one was missing for the viewing but the young man assured me that the florist could get it to the service in the morning. Somehow I knew this was impossible if I was calling them when they opened barely an hour before her funeral. But I still called in the morning and surprise, the florist did not have the order and could not help me. I called Bliley's and spoke with someone and explained what had happened again- they were unaware of the issue from the night before so it was like starting from scratch. They then directed me to an outside company that manages their Tribute Wall and said they would call me back. I contacted the other company who acknowledged that they had taken the payment the week prior but that at this point it was too late to send the arrangement to the funeral. You don't say! They said "I guess we will issue you a refund". I said I guess you'd better. I would like to point out that I was calm and courteous during each of these interactions and only during the viewing when I noticed the missing arrangement was I slightly teary eyed because it was the viewing after all. But not ONCE did anyone from Bliley's or their payment processor apologize or say anything resembling an I'm sorry for ruining your memory of your grandmother's service. Not only did they not apologize, Bliley's staff never called me back or even attempted to make the situation right and have the flowers at the service. For something as important as a memorial service or viewing I won't ever recommend a business that ignores issues and doesn't even try to rectify them. Oh I almost forgot! Because they processed my refund they removed the post that I made when I ordered the arraignment on their Tribute Wall from my kids to their great grandmother.

We went to Woody at Huguenot to make arrangements for a loved one. We had an appt…read more My first impression was the smell of old smoke. It must be in the walls or carpet. We were greeted by the director. We received a brief condolence and was given a quick tour. Then the director became a salesman. Showing off his newly renovated bathrooms, his dreary visitation room with dark drapes and his room for catering room. We sat down to talk about arrangements and was handed a packet of PACKAGES. We could only eliminate 2 items from the package would be invalid. He was sure we wanted the Portrait of our loved one, after refusing it 3 previous times. He pushed the catering , which we said we probably would not be doing. He said it would take 7-10 days to have our loved one cremated, as the body would have to be sent out to a crematory. He said he was off to a golf vacation and no decisions could be made until he returned. I asked for another name should we need something while he was away. He was hesitant, but gave us an assistant. As he walked us out, he said we really would want the caterer as the chicken salad sandwiches are really good. We got in our car and we're stunned. We felt like we had just booked a cruise, not started to prepare our loved ones funeral. We did have the need to call Woody for questions over the next week. The staff was rude, had NO compassion , was put out that we had questions. We needed our loved one transported and they lied about the time our loved one was picked up. Said transport was on the way, when they didn't pick up our loved one for several hours later. We were distraught over the death of our loved one and woody of Huguenot increased our stress. Everyone at Woody at Huguenot have lost their compassion, it is a Buisness for them. They all have obviously been in the Buisness too long and should be replaced. A one star is too high a rating.

If I could give a minus star, I would. not only were they rude after the unexpected death of a…read moreloved one, they were insulting about the size of his body. can you imagine?? Then they lost his ashes. Told my husband they would call when they located him, but did they call ? No. Of course not. We had to hound them. We told them he was being buried out of state in Illinois and needed a burial certificate, and they said we didn't. Okay, we drive two days to Illinois for the funeral, and we can't bury him without a burial certificate. Woody's tries to pretend they didn't know about it. We have to postpone the funeral because Woody's can't get a certificate faxed to the cemetery in time. WTH?