We had a fence installed that looks great--high quality, visually appealing, and completed quickly…read more The installation team was accommodating when they realized they didn't initially have the correct materials and made an extra trip to get what was needed. Unfortunately, the customer service experience overshadowed the quality of the work. Our original quote needed adjustment because the fence placement was off-center from the house. We reviewed a drawing and agreed to updates, but a revised invoice was never provided. When the crew arrived, they were unaware of the changes. After receiving the invoice, I reached out requesting a breakdown of the additional charges, as it wasn't clear--but never received a response. The company later claimed they had emailed multiple times, but there is no record of those messages--only unrelated marketing emails. The situation escalated when the owner showed up unannounced and repeatedly knocked on our door while we were both working from home on important calls. When we attempted to pay, every option included additional fees, including ACH. At this point, the fence itself looks great, but the communication, billing clarity, and overall customer service made the process far more stressful than it should have been. Unfortunately, not worth the effort or continued frustration.

I have contacted Dustin several times over the years and each time he has been quick to respond and…read morequick to get to the job! He is professional, friendly and very knowledgeable. He answers all my questions fully! He offers great pricing as well compared to others I have contacted. I will continue to use him for my fencing needs!

After heavy rain in March our old ,worn and very large retaining wall washed out. I emailed Doug…read moreinquiring info about replacing the wall. He set appt. for estimate promptly. He was very polite and work began in May. Him and his team showed up exactly the time he said they would. Those guys were amazing. They worked so hard on a very hot day, accomplished all tearing out and 3/4 of replacing that wall. Finished the next day and put the fence back up. It looks great. I highly recommend Doug and his team, the quality of the work and their work ethics are commendable. Greatly appreciate them.

Fresh Cuts did an outstanding job for us. We had a boulder retaining wall installed, along with…read moremajor clean-up in the back of the yard and installing two planting beds. Communication before the job was excellent and the team arrived promptly at the planned start time. They were so well organized and hard-working that the job was finished by lunch time. And the result is exactly what I had hoped for. The wall is beautiful and adds so much to our backyard. I highly recommend Fresh Cuts for all your landscaping and yard care needs.

We purchased flooring for our new house and we couldn't be happier with how it turned out. Pricing…read morewas less than some of the other flooring retailers in town and having the product in stock saved us a lot of time. They were able to install our entire order in one day. Very professional staff with good communication.

Terrible. My LVP flooring was initially installed in April, they did a horrible job installing,…read morebouncy spots everywhere and a crinkly gritty noise whenever anyone (even the cat) walks on it. The owner Sergei came out and noticed a bunch of installation mistakes and sent a different crew to "fix it" and, while the new crew did improve one issue, he did not fix everything. So CAUTION, if you get any type of plank flooring, expect it to sound like they have lined the floor with sand or plastic bags when you walk around, because according to Flooring America, that is NORMAL??? I'm so bummed we spent so much money on flooring and just as much on installation for an install that is sub par and no one at the company cares. It is like pulling teeth trying to get them to respond and we have been very patient. This has been ongoing for months. I really wanted to love my floors, but every step is a reminder of all the money we spent on crappy product and crappy installation...do yourself a favor and shop elsewhere.

Randy and his team at Rockford Floor Covering were so helpful and friendly throughout the process…read more He was able to come and do a measurement to provide me an estimate, but encouraged me to come to the showroom to pick out carpets. He walked me through the whole process, let me even get some samples to take into my home (to see how they would work with wall color, lighting, etc) and his team completed it without a hitch! I feel like the price for the ~900 sqft of carpet was extremely fair, especially since we removed and disposed of the carpet ourselves (which saved a few hundred). If I ever need carpet again, I'll definitely plan to use Randy and his team!

Horrible experience. Andy Allen came out to measure our house. He is a clown, he couldn't speak…read moreto the difference between different carpets and just shut down all communication with us. We ended up going with Abbey Town and County in Sparta. Abbey was awesome.

My wife wanted to get landscaping done, and we are complete newbies when it comes to gardening, so…read moreI looked for some quotes from professionals to get this work done for the first time. We had a few quotes from other companies, which were all AI generated with no description of what we would actually be receiving. There was no soul behind the quotes or discussions on what we wanted to do. No one seemed to care about putting a personal touch to doing business with us. Then we spoke to Jamie Remelts from Knapp Valley. She showed attention to what we were looking for, explained her vision, and shed light on some information on some existing plants we had in our front yard. She seemed genuinely excited to transform our weed ridden front yard for us. The quote was detailed, explained the gameplan, and was a fair price for what we wanted. They also had a stellar warranty offer on any landscaping done, and even though some of the plants we received are struggling, Jamie has assured us if it comes to it, it will be covered and we can receive replacements if it arises. Anytime we've reached out to Jamie, she has been extremely responsive and timely, and has comforted us on any situations that came up. They accidentally knicked our internet line during the landscaping, causing our internet to go out, and offered to provide a replacement wire until we could get the new internet cable installed. They also came to pick it up, and made things right, and were apologetic about the predicament. I believe what matters most, is not how perfect an experience goes, but how mistakes or issues are resolved. And they really made things right on any issues that popped up. We were told payment would be once the job is complete, but didn't receive the invoice for a few weeks. Payment was easy, we just drove to the main store and talked to the front lobby people. If you are new into gardening/landscaping, I highly recommend Knapp Valley Gardens and to ask for Jamie. It is very exciting to see our plants budding, and I am excited to buy more plants from Knapp Valley Gardens to expand, and get our backyard landscaped in the future. I did not realize how enjoyable it would be to pick weeds out of our yard, and watch plants grow!

Great experience and amazing selection, with a very helpful staff…read more The deals on Labor Day were fantastic.

We go to Florida over the winters, and we were seeking someone to both look after our house and to…read moredo some light construction/repairs while we were gone. Based on very positive reviews on our little neighborhood Facebook page, I discussed this with Nate. We then increased the scope of the construction and entered into a 5 month agreement for him to also manage things while we were gone. It was among the best decisions I've ever made. He is meticulous and highly competent. We have added to the "projects to do while we are away" list, and he has provided really great communication and detailed information. Six stars. https://www.facebook.com/profile.php?id=61577282476702#

Over the years I have contacted these people at least three times. Once for a broken spring, then…read moreat the new house they installed a new door opener and then again the wizard named Alex fixed my hard to open roll-up shed door. Every time it was the same deal. They come out pronto usually the same day. They work fast because they know what they are doing and then the cost is less than I thought it would be. I really like this kind of service and you will to. Forget the rest and call GDS.

I highly recommend the Garage Door Specialists. They did a fantastic job all the way around. I was…read morein a bind because the door hung up (broken spring) the night before our new appliances were to be delivered. The only way into the kitchen was through the garage and in from the garage door...no service door. I called the GDS office in the morning, they came out mid-afternoon - fixed the door, and the appliances came a couple hours later. Smooth... I never would've thought it.

Our roof was 26 years old and was showing streaks when it was wet. Mike Monson came to the house…read moreand gave us an estimate. He was very friendly and very professional, and his estimate was reasonable. We agreed to have the roof done and his crew showed up on time and performed the task of removing the shingles and installing the new shingles in one day. His crew was very friendly and very professional as well and the job was perfect. Our roof looks great. I'm very pleased with their work and would recommend them to everyone.