Took my 2026 Honda to Gerber Collision in Temple as the prior experience was excellent. This time…read moredid not go as well as expected. Dropped the SUV off fairly early on a Tuesday morning and was told that updates are sent out on Tuesdays and Thursdays. Called on Thursday afternoon and was told that some of the parts were in and that the tentative date for completion was Tuesday. Late Friday, I receive a call that it's completed and ready for pickup. I leave my house a little after 5:00 pm. The traffic on the highway is bumper to bumper. I still need to drop off the rental car and Gerber closes at 5:30 pm. I call them back and let them know it will be Monday. They have already told the insurance company that the car is repaired. If you are local to Temple, you know that the traffic is maddening at 5:00 pm and even worse on a Friday. They also were made aware that this was a claim that I was not responsible for due to being hit. So decided to pick up the car on Monday. On Monday, when we got to Gerber, the car was outside and was very dirty. It felt gritty like there was overspray on the entire vehicle. They took it back and hand washed it and that resolved some of the issue. It was blamed on the sap but it wasn't sap it was dust and overspray as the entire SUV is coated in it. Circumstances being what they are, Gerber definitely could have handled this entire situation better.

Stephen Torres the Service Advisor went above and beyond to help me when I had car trouble far from…read morehome. Stephen and his team were courteous and helpful and did not charge me to look at my tires while I was worried I had a flat over an hour from my destination. I offered to pay him for his time and he said it was unnecessary and that I was good to go. It has been a few weeks and I finally have time to say THANK YOU to Stephen and his team for helping me (and my pup) while we were quite worried on a road trip and had no where to go. I highly recommend Stephen for his integrity and professionalism. Human to human, thank you!!!

Recently had hail damage repaired here along with some paint matching done. Quality of the paint…read morematch is 10/10. You can't even tell it was ever worked on. The truck looks like it did the day I bought it new and I am very impressed. Roy was great to deal with throughout the process and kept me updated throughout. He is honest and does what he says he will do. Highly recommend Roy and his crew at B&G.

Went in with a $15,000 budget. I asked if I could get an estimate on a paint job. Some bearded guy…read moredidn't even go look at my car and stated you lookin at at least $6000. Then walked away. Seem he thinks I couldn't afford it. Seems racist to me. Would he have done it if I wore a suite and tie? Maybe I'm over reacting but that's what it seem like to me.

Over the years, I've taken several vehicles to Sanders. David and Tina always take care of us. Last…read moretime it was the roof of my wife's car. They rejected 4 new roofs because they came in damaged before getting one from a different vendor that made it unscathed. They have the skills to make a damaged one work but that's not what we were paying for and David would have none of it. He kept me informed of the situation and the results are beautiful.

My family has taken many cars to Sanders to get worked on over the last 30 years. We've always…read morehad a very good experience up until recently. The new owners do not stand by their work. We had our car worked on exactly 2 weeks ago. The same part that they "fixed" came off again. We took it back and were informed that we hit something because screws don't just come out. Nothing was hit, and the part fell off while driving down 190. We will NOT do business with them again and recommend others don't either.

Fantastic service!!! I have had a couple of vehicles repaired here. From start to finish -read more

Finest quality work. Better than any I have seen in the States. This quality is as good as I found…read morein Germany and that was/is surprising..

I question how they recieved good reviews. I was greeted with annoyance. Ever get that feeling…read moreyou've just walked into an establishment where your "kind" isn't envited? Well I got from more than one employee. It's life, I'm used to it but I guess I'm glad their disposition showed so I can take my money elsewhere. Shame..

Someone keyed my "new to me" 2021 maroon Explorer on the passenger door and front fender within the…read morefirst 2 months I had it. A month later a suicidal cottontail jumped in front of me when I was going about 75 mph and broken my headlight. We contacted our insurance made our arrangements with Epperson. My car was ready in 4 days and looked like new again, inside and out. They detailed the inside too. It looked like a new car. This the second time we have used Epperson Paint and Body and highly recommend them.

Caliber was an OUTSTANDING choice. Back end of my Honda CRV was crushed in an accident. From the…read moremoment I contacted Caliber the response was first class all the way. Initial inspection was highly detailed and was explained completely. Kept me informed throughout the repair process. To my absolute amazement, the car was repaired in a week and a half. Flawless workmanship is what I received with this repair. I would highly recommend!!! Thank you to the folks that helped me in my time of need.

Zero stars if I could. I brought my car in with expensive sport tires and picked it up with cheaper…read morereplacements like someone tried to cut corners and hope I wouldn't notice. When I asked about it, I was told the real tires "couldn't be ordered" -- which I later proved wasn't true after contacting the same supplier myself. I even had to step in and get the correct tires handled because they wouldn't. On top of that, my car came back with a new scratch. If you want honesty, quality work, and a shop that gets it right the first time, this was NOT my experience here. Do your research before trusting this location with your vehicle.

Do not bring your car here. They are 10000% scammers. I had over 200 dollars of extra charges like…read moreimpound fees, an "extra work" fee, and a 75 dollar charge for a 2 mile round trip. After debating the impound fee and informing them that it was actually illegal, they knocked it off my bill. The lady at the front desk was very helpful and actually cared to learn the law and inform her coworkers they were breaking it. But the fact that I had to fight for over an hour for a reasonable price after experiencing an accident is despicable. Do yourself a favor and have them tow it to E&E Collision Center.

We have brought our vehicles to Keith for several years now. He always has done a great job. From…read moremy husband hitting a deer, my hail damage and my son's car getting rear ended, it has always gone smoothly. Clint and Gary have always done an excellent job with body and paint! They do quality work for sure! A great value for your money!