If I could give it, zero stars, I would give it zero stars. This company robs you of your money. The office manager lady had the worst customer service I've ever experienced. She was very rude! She was extremely rude, condescending, and mean. She has no compassion for the customer. They came out as an emergency run because it was the weekend. They didn't have the parts so they clamped it.. They said it would take a week to get the parts in. Almost 4 weeks go by without hearing a word from them. We had to contact them only to find out that the lady that does the ordering was on vacation so nobody else did it for a whole week while she was on vacation. The office lady didn't have anybody else to do it, then they said they would order at this time so we had to wait more. Why, because they didn't order the part when they were supposed to order the parts. We got charged an emergency fee, they charged us $185 to clamp it because they didn't have the parts. Then they charge us more money for coming back out to put the parts in that they forgot to order that we had to wait over four weeks for hoping our garage door didn't snap again. They charged us more money to clamp it than they did to fix it. Then they charged us a fuel fee. I asked the office manager if there was anything they could do for us like take some money off since they forgot to order the part. That's when she became rude and disrespectful. I will tell everyone that I can find to avoid going to them because they didn't have the compassion or the apology to say we screwed up. We didn't order your part. Let us take something off. No, they just sent us a bill that is outrageous, worst company ever. Then I asked to speak to the manager and the office lady would not let me speak to the manager/ owner. So if you were the manager or owner of this company, your office manager is extremely rude and disrespectful. I should've gotten an apology saying you know what we screwed up. We're sorry. Not it is what it is. read more